Great buying experience from awesome seller. Don't look for lowest cost but for best condition and you will increase odds for best satisfaction.
Ordered 2 different phones at 2 different times and both phones came in better shape than the description that was given amazing website
NOT RECOMMENDED, I BOUGHT IPHONE 11 RED, AND I DID PAY $150 FOR REPAIR COST NOT HAPPY MY PURCHASE. DO NOT BUY AGAIN FROM SWAPPA NOT HAPPY YOUR MONEY IS NOT PROTECTION,
New to Swappa. To my surprise the purchase went extremely well. Both seller and swappa staff were very informative and a pleasure to do business with
Though the shipping took more than what I expected due to holidays, I am very satisfied with the product I received. I will do business again.
I was nervous to buy a used smartphone, so I wanted to go with a company that would offer me extra protection, and Swappa was great!
I checked the site out on recommendation from a friend. Bought a mobile off the site. I am happy with it. Equipment was in mint condition
Found a great phone for a great price. Very easy to use and A+ experience!
Will use again in the future if I need another phone!
The support staff of Swappa are always there to help. The site is very easy to navigate and find the phone you are looking for, too.
Wonderful worry free transaction. Purchased my phone and swappa monitored. Received excellent phone and in a timely manner.
Communication is excellent and it's nice having a staff member monitoring the entire transaction. Swappa is the best.
Bought a phone since mine was dying. Aside from the USPS crushing the box, everything else was great!
Was very happy with my experience on swappa. The site was well organized, the transactions simple. Good stuff!
Bought a used phone for a great price. Excellent for bringing buyers and sellers of mobile devices together
Bought a note 9 mint at a great price, fast shipping, great communication with seller, will buy again
Found a great phone at a great price without having to worry like i would if i bought from ebay or craigslist.
Swappa has a much better system that makes buying and selling items much safer and not one sided.
Thanks Swappa. I'm hooked.
Both times I have used Swappa have been great experiences! In return I have received wonderful devices that were affordable for me!
Excellent experience. The seller shipped fast and communication was excellent. I would buy from this user again and would recommend Swappa always!
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email help@swappa.com if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - help@swappa.com Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
Swappa has a rating of 3.6 stars from 3,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swappa most frequently mention great experience, new phone and mint condition. Swappa ranks 5th among Marketplace sites.
Welcome to the Swappa community!