Suspension Connection

Ordered a set of Tuff Country springs for my Jeep. They were claimed to provide 4" lift. Installed one and found that was not accurate. Contacted them and even shared a photo of my old worn out spring next to their new one. Even with my old one worn out and flattened in the center, it was still 1.5" or more taller than their new ones. I contacted them, shared the pic, and they still refused to take them back without me paying return shipping and a 15-20% restocking fee. I tried to argue the point with their returns dept, but to no avail. Their web site advertises "easy returns" - a lie. And they refuse to stand behind a product that is falsely advertised as something it isn't. Now I'm out about $250 for a pair of these springs and will still be out about $75 to end them back.

Suspension Connection recommended a specific shock for my vehicle, it did not fit. I was not upset, I returned them as per their request. That was over one year ago, I have yet to receive a refund. I email them every few weeks and receive simple responses, such as; "working on it." Absolute joke. I do not recommend doing business with Suspension Connection in any form. I wish I could rate them with zero stars.

I wish I could give them negative stars but I can't, please don't waste your time or money dealing with this company. When my order was place website said 5 to 7 days to have airbags and deployment system, we have waited over 2 weeks and I received half my order but no email on the shipping. I have called multiple times and I have been told that it will be shipped next week (Third week in a row) today I spoke with some lady and she told me that it want ship till next week and when I ask to speak someone else she told me that they are going to tell me same thing. This lady has terrible customer service and was very rude most of the call. Please don't waste your money! I will never order another thing with this company.

Do not get scammed from this company like they did me. They have a policy in place that allows them to send you damaged product and stick you with it. They shipped me a set of Tuff Country springs in no box just with a shipping label on them. They arrived one at a time over 4 days and were severely damaged due to their poor shipping process. But why would they spend the time or money on packaging when they dont cover cosmetic damaged to their product. They will accept the return with a 20% restocking fee, and me pay for the shipping back. That adds up to over $800 for me to return their damaged lift kit back to them. Spend a few more dollars and order from a reputable company, which this is not.

I ordered shock relocation brackets a month ago. No email confirmation or product. Had no problem accepting my payment. I called and couldn't get any answers from customer service. To cancel my order I need to send them an email. Complete waste of time and money, will not purchase through them again

I ordered shocks and boots from these guys. I never received my order. They took my order, took my money. Then when I complained because I have never seen my order. They then tell me that they do not ship to PO Boxes. Well why didn't you tell that to begin with. No idea. BUT they didn't. They shipped it to some other address. Where they got that address from is beyond me. So know they will not reship my order or give me a refund. This place is bull$#*!!

I purchased Rite Rite helper springs from them in August of 2023. The listing title on their website said the springs fit my year, make, & model pickup truck. Only if you scrolled way down the listing, you would find info that these helper springs are only compatible with a "leaf spring under axle" configuration, which was not my truck and was in contradiction with the listing title (and with the picture on the listing). Contacted their tech support and they told me I needed the springs for a 4x4 (not my 2wd truck) which I then purchased from them. They accepted no responsibility for the error and not only refused to pay for return shipping but also charged me an 18% restocking fee for the item which was never installed or even removed from the original container. The item price with tax was $498.35 and they charged me $90.82 which on top of the $35 return shipping meant I was out $125 for a perfectly resalable item. Never buying from them again.

Do Not Buy Anything from this website. I return a product to their store almost 2 months ago, still waiting for my money to be refunded, I spoke to 5 different people they all give me a total stupid answer, And their sales associates Don't know $#*!.
Go somewhere else.

Misleading when placing the order on delivery date. Called to ask why it is a week and haft out when I was told it would ship from my neighboring state verses from clear across the country. I called and asked for a supervisor to give me an explication on why because I would not have ordered it had I known. She could careless about me being misinformed. I suspected training the sales reps that took my order and she could careless about that sugestión too. I asked for her name and title for this review I'm going to write, that to she could careless about.
I would have never purchased from them had I read these reviews first or got a straight answer when purchasing the airbags.

I ordered a 3 inch body lift for a Toyota pickup, they sent one for a bronco. I contacted them (Haily) several times, finally they said yes it was their fault. They had sent me someone's order. Then, they sent me a paid postage to return the item so I sent it back. I called 2 weeks later to see what the status was and they couldn't give me an answer. After 2 months, I ask for my money back, $179.00 and they basically laughed at me and told me no. Its funny you cant put reviews on their site.

I truly had a great buying experience with this company. Jason was amazing, he found the parts I needed and helped me get them overnight so I can move my truck.

Suspension connection is down right terrible at communication. I never did hear back from my emails over the 3 weeks i sent them nor did i get a shipping notification. My order was missing parts too! Seriously!? Never again. They lost a 4x4 customer 4 life.

My order was placed on 5/6/21, my credit card was charged, and I have yet to receive my order, nor any communication stating the status of it. I called the business number, and was on hold for over 2 hours, and no one ever picked up, just a recording saying wait time was 30-45 minutes. I have emailed them, more than once, and have had no response. Once I get my money back, or items in, I will never use this company again. Communication goes a long way with me, and they do not possess those skills. At all.

I ordered a body lift kit from them for my truck... it came exactly when tracking said it was going to come and everything is correct and accounted for.

They are slow don't ever seem to help you figure anything out or even know what they are doing it took me a month and a half to get a 2" lift for my 97 gmc that they said I would have in 2 week then they didn't ship the shocks with it and had to wait two more weeks

I ordered a lift kit they obviously took my money instantly. After 3 weeks of not getting a shipping confirmation I got the runaround for another week with no answers. I then ordered another lift kit from another company and received it within 4 days. I called suspension connection to refund my money they sent me a refund receipt and said it would be 5 to 10 business days we are now on week 3 and have opened a dispute. I called one last time and the person on the phone gave me a story about how the money is lost in ether and they don't know when it'll be available? I'm calling bull$#*!!

This is the worst experience I've ever had with an online company. I've been waiting for over 3 months on my order that I've already paid for and everything! They don't respond to my emails and when they do it's to tell me 2-4 more weeks! Ridiculous B. S.