SupplementsGeeks.com

I wish I would have read these reviews prior to purchasing anything from supplement geeks.com. Horrible customer service. They won't answer their phone and they won't return messages. I ordered over $70 in protein powder and thought it was great that they shipped "Fedex". However it took about a week for any movement of the item and then Fedex handed package off to USPS who "delivered the package with my leasing office". There is no package to be found. Supplementgeeks refuses to take responsibility since they have "proof of delivery". There is no signature with delivery like there always is with my packages from other companies. And like I said they are not willing to help. I refuse to pay for something I did not receive and told them (through 'chat') that I would rescind my payment. They threatened to send me to collections! Ha! Also asked for a manager to call me several times. I got no response. This is a HORRIBLE COMPANY with the WORST SERVICE! DO NOT WASTE YOUR TIME OR MONEY!
***I did have a proper mailbox and drop off instructions per the leasing office. There are signs clearly marked with delivery instructions. I have received numerous packages at this location and have never had a problem. The shipper is the only one who can initiate a claim on the package and they refuse to help. Just because they have a scan showing "delivery of the package" does not mean the package was delivered to me. There was no signature. My leasing office has a clear plan in place to handle packages. The whole scenario is suspicious, especially if you read the multiple poor reviews on this company. AGAIN, do your homework before wasting your money on this so-called company!

Ordered a product with their standard 2 day shipping. After waiting, nothing had arrived so i contacted their customer service and inquired about their shipping terms, asked for a tracking number, etc... apparently, the agent was having a bad day and did not want to have to speak to anyone, so they abruptly terminated my order...

All i have to say is, if they are willingly employing customer support agents who are so childish that their first move when a customer inquires about shipping is to cancel the order, that is perfectly fine with me. I will give my business to a company who can act like adults.

As a follow up - received an email back from their customer service. They claim in writing that they cancelled my order because I disputed the charge. Unfortunately for them, I have saved the transcript of the chat that conclusively shows that I never disputed the charge nor requested a cancellation. They then proceeded to tell me that I need to "play these games elsewhere", a classic example of projection, accusing me of doing exactly what they are doing.

Additional update - called the company's main customer service line and finally had someone pick up the phone. This person claimed that they cancelled my order because I disputed it. Unfortunately, when i told him i retained the entire transcript of the chat and showed him that i never disputed the order, he did not know what to say and simply hung up on me. When i called back, he refused to pick up the phone. I can say as an immigrant to this country, that this individual i spoke to was clearly of indian/pakistani descent and had no interest in running his business in an ethical way. It upsets me when people from around the world immigrate to this country and attempt to scam their way to success, thereby giving other immigrants a bad name. Shame on this individual and shame on this company.

These folks are shady and I hope more people read these reviews and steer clear of them. I only wish I had thought to check reviews here before I made a purchase thinking I was going to save a few bucks vs. buying from someone I know is a trusted retailer like Walmart or Amazon.

I ordered 2 types of a supplement. Their website says 3-10 business days free shipping so I was willing to wait that long. Their website then stated that my order was shipped out 4 days after my order date, but we found out later the FedEx SmartPost tracking # stated 5 days after that! So what they posted was false. Not only that, but they shipped half my order which arrived 12 business days after my order date and there was NO NOTICE given whatsoever that it was only half my order. They didn't send an email or posted any change in status in their online "order tracker". I sent a message to customer service and was told a day later that it was on back order and would ship in 2 business days. That was also false. Over a month later and I never received the 2nd part of my order and never heard back from them even though I sent another message telling them to ship out immediately and provide tracking details. I then followed up with a call and even though it was during their posted business hours, no one answered. I left a message and still no reply at all. They never sent tracking info, they never offered a refund, they did not ship the product even though they charged me for it. I call that theft. Horrible! Stay away and spend your money with someone who will treat the customer right! I ended up disputing the charge with my credit card company.