SupplementsGeeks.com
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SupplementsGeeks.com

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Ohio
1 review
3 helpful votes
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SCAM ARTISTS
April 10, 2018

This company will scam you... They don't answer the phone, lie, and give you wrong tracking numbers to other people. Placed an order and they never sent it till I cancelled the order with them and my credit card co. They claimed 3-10 business days to ship, WRONG they don't ship till pressed. They finally answered the phone on day 12 and miraculously they shipped a partial order out that night. They make a shipping label right away, but never send the product. When my order did show up it had no packing slip and I was only sent half of my order. When I did get a hold of them they claimed they sent the whole order. Upon weighing the contents of the box and items it showed only partial shipment. They refuse to send the rest of my order. I talked to the local prosecutor and since it is an internet crime they advised me to contact the FBI internet crime complaint center which I am pursuing now. This company needs to be shut down. They have been doing this scam for years on what I can read. DO NOT ORDER FROM THEM... SCAMMERS...

Date of experience: April 10, 2018
Arizona
1 review
0 helpful votes
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WHAT A JOKE
April 11, 2020

I BEEN WAITING FOR FIVE DAYS STARRING AT THE SAME THING AT THE POST OFFICE ONLY TO CHECK INTO FURTHER THAT THEY NEVER EVEN GAVE THE PACKAGE TO THE POST OFFICE. IT'S ONLY A PRE SHIPPING LABEL. THEY'RE WAITING ON THEM FOR 5 DAYS. NEVER NEVER NEVER AGAIN.

Date of experience: April 11, 2020
South Carolina
1 review
4 helpful votes
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They deserve a zero
June 17, 2018

I made a purchase on may 22nd and was expecting advertised 2 day shipping
Nope
I called and emailed several times to just cancel my order and was told it would be done
NOPE
I received product and asked for a label but they said no i need to mail it back
I have active dispute with my card company but this is legit the worst company i have ever dealt with STAY FAR AWAY

Date of experience: June 17, 2018
Arizona
1 review
3 helpful votes
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WORST COMPANY EVER
February 6, 2018

I wish I had read the reviews prior.
I ordered on December 28th, they shipped half of my order (cheaper of the 4 items) without any warning, so when I opened the box, I had about $20 of an $80 order. It is now 6 FEB and I still have not received the other half of my order. I checked the tracking number they sent yesterday and it said USPS was awaiting my order (they printed the label on 31 JAN and did not drop anything off for shipping until 5 FEB). Again, no communication, no apologies. Will see what is in the package this time, hopefully, all is good to go. I WILL NEVER ORDER FROM THESE GUYS AGAIN AND I WOULD RECOMMEND NO ELSE USE THEM EITHER. THEY SUCK.

Date of experience: February 6, 2018
California
2 reviews
7 helpful votes
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Sent rancid product, refused to issue refund and took no responsibility, and when I disputed the charge with my credit card company, and forwarded my info to a collections agency.

Date of experience: March 22, 2020
North Carolina
1 review
3 helpful votes
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Ordered 5lbs of OH Yeah! Cholocate Whey protein. Seems like this would be a fairly easy order to fulfill, right?! First order shows up and it's 2-2lb containers of the wrong stuff (not even the correct in weight, they shorted me 1lb). So i call customer service over to someone named "Sam" in India of all places and he was very rude and said he'd correct the order once i ship it back. Product got shipped back and they just sent me the new pacakage, this time it's 4lbs single container of whey isolate, STILL wrong stuff and shorted it by 1lb... Not sure who's managing their employees, but you're better off buying your supplements anywhere but here! You've been warned!

Date of experience: April 28, 2019
New York
3 reviews
4 helpful votes
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I bought two flavors of Celsius, these were the new "natural" flavors, SG had it at a decent price. They promise two day delivery, it took weeks! One flavor was correct, the other wrong. I called, and had to explain why 2 12-packs of "Sparkling Grape" was different than 1 24-pack of Grapefruit. I finally got that idea across and was told they'd send a label for the incorrect flavor. I had to call again to get that label. I sent it back, had to reach out again to ask them to ship the correct flavor. They verified it was in stock, I was told it would be shipped and they would send me the tracking info. I called today, they sent me a link with tracking, so far it appears only the label has printed, the items are not at FedEx. The chat rep said they would look into it and will alert me via e-mail. I will be opening a dispute with my credit card company. I normally try to support small businesses, understand that sometimes things go sideways, but per the many other reviews that show similar details, this is how they operate. Vitacost.com, Bobybuilding.com, way better sites.

Date of experience: January 16, 2018
Wisconsin
2 reviews
0 helpful votes
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Terrible company. They sell items they don't even have in stock. Take your money right away and you have to wait months to get the item they show they have. Should be closed down! Ok

Date of experience: November 17, 2020
Pennsylvania
1 review
2 helpful votes
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THEY ARE GOD AWFUL
July 17, 2018

Paid for express shipping for $90 to have something delivered for my girlfriends birthday. Received my order a week late and they are missing one of my shaker cups I ordered. They are also wayyyyyyyyyyy over priced... awful customer care as well... STAY AWAY FROM THEM, THEY ARE AWFUL!

Date of experience: July 17, 2018
Maryland
1 review
2 helpful votes
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Horrible
October 22, 2019

I hope people take reviews seriously before they purchase! They lied about my shipment date as a result my shipment never arrived after 12 days terrible terrible service

Date of experience: October 22, 2019
Mississippi
1 review
5 helpful votes
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HORRIBLE COMPANY
September 2, 2018

Aft over a month of numerous calls and emails, recieved half of my order. It was damaged and outdated. Since I had contacted Bank of America, I got a threatening email.

Date of experience: September 2, 2018
Florida
1 review
0 helpful votes
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Place an order, receive instant shipping notification, but never receive the product and never able to reach customer service. Read the reviews. Very common.

Date of experience: April 3, 2020
Virginia
1 review
0 helpful votes
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SCAM
December 28, 2023

Purchase a order paid for priority shipping. 7 days later order still has not been shipped. Do not purchase from this company

Date of experience: December 28, 2023
Louisiana
1 review
0 helpful votes
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Horrible
October 13, 2018

Horrible customer service communication and took weeks to receive. Called and never called back had to email them to get a reply and they finally sent it again.

Date of experience: October 13, 2018
North Carolina
1 review
3 helpful votes
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I have never experienced such a poor company such as this- I ordered some supplements on July 13th 2018, choosing 10 day shipping, and have just received them, on August 30th, 2018, almost 7 weeks later (miraculously after I initiated a refund on my credit card) I don't care how much cheaper it is, please do NOT order from this terrible company---- and getting a refund is also horrible, you have to do all these steps such as including a signed statement, REALLY? What company in this day and age makes you do all this? HORRIBLE! Looking at other reviews here, I see I am not alone- This company should really be investigated and shut down

Date of experience: August 30, 2018
Maine
1 review
3 helpful votes
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I placed an order on 5/20/18 and received an email from supplement geeks that it was shipped 5/21/18 and delivery should be delivered in 3-10 business days. Several days later the fedex stated they still had not received the item. I then looked up supplement geeks online and found out they had many complaints. I notified the company and asked about my order and the complaints. I did not receive an answer for several days and notified my credit card company. When I did receive a message the said the item had been shipped and I would receive it in the 3-10 business days promised. The message was also rude and threatening:

This order has already shipped therefore it can not be cancelled. You placed order with 1 - 2 business days handling time and Free Standard Shipping (Estimate Delivery 3-10 business days) so it is on time and should deliver on time. Please note as mentioned on our website you will be responsible for $25 chargeback fee and chargeback will be denied because package is on its way and should deliver on time. You have should wait long enough per delivery window to end before contacting for refund or chargeback.

As of today per fedex, they received the item for shipping 6/19/20 (a month after supplement geeks said the order was shipped) and will be delivered next week.

Do not buy from them they are crooks and liars.

Date of experience: June 23, 2018
Missouri
1 review
0 helpful votes
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Placed order a month ago, never shipped order. Contacted support for the missing order, no response.

Date of experience: February 8, 2024
Louisiana
1 review
2 helpful votes
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I ordered three bottles of NOW Glucosamine on January 7,2022 and was told I would receive my order by January 19. That date came and went but my order did not. Fortunately, I had ordered from Walmart.com, and I used that site to contact Supplements Geeks. I received a form letter stating that I would receive my products by the end of the week. Prior to contacting Walmart.com I tried to find information from the so-called tracking number the seller provided. It showed nothing except "Delayed." There was no tracking history to show the product had left the seller. By now it was January 26, so I contacted a representative at Walmart.com and explained that the seller was a scam; I explained in detail the situation. The Walmart.com agent was extremely helpful and said he would issue a refund to the credit card I used to purchase the items. I was very thankful, and he said they do not want customers to buy from a fraud company. My purchase was $70. BTW, I did not research Supplements Geeks before placing my order, and I have learned a lesson. I found this website and also discovered that complaints had been filed with the Better Business Bureau. This entire situation is a good example of "Buyer Beware." It is also a good example of Walmart.com helping its customers.

Date of experience: January 27, 2022
New York
1 review
0 helpful votes
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It's a terrible site.
February 23, 2024

10 days passed my product was not shipped. I wanted to cancel 3 days later shipped and said it would not be canceled. Terrible.

Date of experience: February 23, 2024
Virginia
1 review
1 helpful vote
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I bought iso 100 from them they sent me a different product i shipped it back and they sent me wrong one for scend time
Very bad company i will never buy from them again

Date of experience: July 11, 2019

Overview

SupplementsGeeks.com has a rating of 1.1 stars from 195 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SupplementsGeeks.com most frequently mention credit card, customer service and tracking number. SupplementsGeeks.com ranks 515th among Vitamins & Supplements sites.

service
32
value
28
shipping
31
returns
22
quality
22