Sundae Muse has a rating of 3.0 stars from 498 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sundae Muse most frequently mention store credit, poor quality, and tracking number problems. Sundae Muse ranks 80th among Women's Clothing sites.
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I ordered something in the wrong size, and was able to get in touch with someone right away with very straightforward return instructions. When a website glitch notified me that my order was canceled, my inquiry was responded to right away, and an updated tracking link was sent so I could monitor the status of my package. The customer service representatives also let me know when it had arrived and asked me if there was anything else they could help with. Will definitely be shopping here more in the future!
Do not order from this company. They never shipped my dress after I ordered back in February. Kept getting messages saying there were delays at the warehouse even though I paid for express shipping so I would receive in time for a wedding I was attending. 1 month later they finally tell me they can't fulfil my order. Don't even bother looking at the website coz you will regret it.
I ordered something in the wrong size, and was able to get in touch with someone right away with very straightforward return instructions. When a website glitch notified me that my order was canceled, my inquiry was responded to right away, and an updated tracking link was sent so I could monitor the status of my package. The customer service representatives also let me know when it had arrived and asked me if there was anything else they could help with. Will definitely be shopping here more in the future!
After reading reviews it looks like many are experiencing delays with their orders. I paid extra money for express shipping and there was no mention of shipping delays or issues do to the pandemic. I need the dress for a special even & I now wish I would have shopped somewhere else.
Hi Grace
We are really sorry for the shipping delays you have had with your order which you ordered for a special event.
Due to the global pandemic there have been significant delays with our carrier Australia Post due to border closures, government restrictions, airline cancellations and a sudden increase in online orders. We have now moved to DHL Express shipping which does not have any delays.
I wanted to reach out and offer you a refund on your shipping and a gift card to say thank you for shopping with us, and hope you consider shopping with us again.
If you can reply with your order number I can arrange a refund on shipping plus a gift card to thank you for your patience.
Thanks so much x
Sundae muse has one of the best customer service help I have ever seen, both Joyce and Jonah were able to help me cancel an order which I had mistakenly order in the wrong size in incredible time. They replied to my messages straight away and stayed with me throughout the whole process answering any of my question with ease and kindness. Definitely recommend Sundae muse to anyone, especially if you have trouble trusting customer service, they will not let you down.
Hi Rebecca,
Thanks for your amazing review. We're happy that you had a great customer service experience with us and your order was fixed straight away. We look forward to you shopping with us again.
Thanks so much x
My order was sent back to Sundae Muse because I was not able to collect it from the post office (although I tried contacting the post office multiple times before they returned it to the sender without notifying me). Thankfully Jonah from Sundae Muse let me know and had my order re-sent to my new address at no additional cost. Jonah also kept me updated on the delivery status to make sure that I received my order. Amazing customer service! Thank you so much!
Products used:
Dress
I'm hesitant when purchasing online but was extremely happy with this company.
They were quick, had great communication (confirmation and tracking of item system), And very efficient!
The item I purchased was packed and sent within a few hours and I received it the next business day. Very fast, lovely to deal with and the clothing is amazing. Beautiful colour, great fit & great quality.
An efficient company that I would happily purchase off again:)
Thankyou!
Hi Sara
We’re glad to hear you had a great experience with our store including fast delivery and that you love the clothes you received!
Thanks so much x
Do not order from this company.
They never shipped my dress after I ordered back in February. Kept getting messages saying there were delays at the warehouse even though I paid for express shipping so I would receive in time for a wedding I was attending.
1 month later they finally tell me they can't fulfil my order.
Don't even bother looking at the website coz you will regret it.
Tip for consumers:
Don’t buy from this company
Products used:
Ordered a dress that never arrived
Hi Corinne,
Thanks for leaving a review and we are sorry about the delay in processing your order. We're sorry to hear your order wasn’t ship because it was out of stock. We didn't realize right away that it was out of stock due to the backlog we've experienced. We try our best to maintain 100% accuracy within our inventory, however, there are rare occasions that we experience an inventory error.
We do understand how important your order is and we're so sorry that your experience with us fell short of expectations. We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
I've bought from Sunday muse before and loved it.
The items I bought this time I had to return them all as they did not fit my chest.
Shame that don't cater for different body types.
* Sundae Muse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It is such a gorgeous dress!
Makes me feel sexy but sophisticated at the same time, it fitted really nice as well, got sizes (S).
My boyfriend loved it which makes me super happy.
Thank you Sundae Mae team!
Hi Pamela,
Thanks for your awesome review! We are happy you liked the dress you ordered and you got a perfect size. We saw your photos and you look amazing.
Lots of love x
I have written to them multiple times, 3 times via instagram and once via email and their answers are apologies or excuses as "We are almost back on track". I paid for express shipping which is not worth it at all. Ooh. And they haven't sent my dresses, but I do have received 3 emails asking me to rate my purchase and my experience... well, let me tell you WORST EXPERIENCE EVER!
It's so bad I want to give you a zero. But that's not possible so I give you a one.
Tip for consumers:
Dont buy!!
Hi Yovana,
Thanks for leaving a review. We apologize for the delay in processing your order. We are currently trying to resolve the issue in the best way possible and we have taken it with high importance. We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
Some days, you look at a dress online and go... it's super cute but in person, who knows? You look at the return policy and you order WAY ahead of the event incase you need to find another one. This dress was all that for me. But when it arrived it's was AMAZING! Perfect fit, perfect style for the theme and the colour was a perfect natural linen looking colour. My only suggestion - can we have it in a natural white colour?
Hi Gemma,
Thanks for the awesome review! We are super happy that your dress was perfect for you. We are looking to expand the colour variants in the future, you can always keep an eye on our email updates for new releases.
Thanks so much x
My experience with Sundae Muse was excellent! The size fit me very well, as I could see it in US sizing. When I wrote through email to them, they always answered very fast, even with the time hour difference. I loved ordering from here!
Hi Paula,
We appreciate the time you took to write such an amazing review, thank you!. We are so happy that you had an excellent shopping experience with us and your order fits you very well. We are looking forward to you shopping at our store again.
Lots of love x
I ordered a few items mid February and till today, I have yet to receive them. I tried to email them and even asked for a cancellation and refund which they said they cannot do that. Their excuse is warehouse problems, which has been going on for months based on the reviews I read. Dont waste your time and money. This store is not worth it.
Products used:
Clothing
Hi Stania,
Thank you for your review and we sincerely apologize for the delay in processing your order.
We do understand how important your order is and we're so sorry that your experience with us fell short of expectations. We are running behind in shipment but we’re doing our best to get back on track. We appreciate your patience.
Thanks so much x
This was my first time ordering from Sundae Muse. I love both my playsuits and the only negative thing I have is that one of them has a piece of fabric that broke away from the stitching leaving a small hole. Nothing I can't fix on my own, but for the price I expected a little bit better quality. The overall fit of the playsuits are perfect though.
Hi Micayla,
Thanks for your review. We're happy that you love the playsuits you ordered and they were a perfect fit. We're sorry that one of the items has a small hole. Our customer service representative has reached out to you via email so we can help you with this matter.
Thanks so much x
Nothing but a positive experience with Sundae Muse. My order was placed and I received an email the following day saying my items had been shipped. There was one item missing which I emailed about and received a response same day advising stock levels had been out on the website, I was immediately offered a refund or credit note + 10% as well as an apology. Sundae Muse also emailed following confirming I had received my refund. My package arrived this morning and I'm very happy with my items. Thank you :)
Hi Ashley,
Thank you for taking the time to share your positive review! We're pleased that you're happy with your order. We take pride in knowing our customers are happy with their shopping experience. We look forward to serving you again.
Thanks so much x
Great
Fast shipping, products looked good and website was easy to use
I liked the design
Hello Ciara,
Thanks for leaving an excellent review! We are so glad you had a lovely experience shopping with us and that you loved our products.
Thanks so much x
Excellent
Cute style good price well made dress and fabrics
Hi Tania,
Thanks for leaving an excellent review! We're glad that you loved the dress.
Thanks so much x
Awesome!
The style, the fit, the look, the quality! They always have discount codes and offers too for loyal customers and it’s the o my shop I’ll purchase anything from and wear it religiously!
The fitting is perfect to my body shape, the quality is good too but I’d recommend cold washes on everything or it’ll shrink lol!
Hi Deborah,
Thank you for the excellent review. We are happy to hear you loved the fit of our clothes and they are perfect for your body type. We are also happy to hear that you wear our clothes all the time!
Thanks so much x
I have ordered five items for my daughter's birthday. After a long wait, they finally arrived. However, only four have arrived and there was no explanation about the status of the item which has not been delivered. We followed up with an inquiry and we have not heard back. Unless we receive an explanation, along with the missing item, we will not be ordering again from this site.
Fast shipping and good quality dress. Great service. Will buy again.
Hi Tutku,
Thanks for your awesome review! We are happy to hear that your order arrived on time and you like the dress you ordered. We look forward to you shopping with us again.
Thanks so much x
Easy purchase, quick shipping, dress as described, great quality product. Very happy with my experience.
I liked the dress they had available and hadn’t seen it anywhere else.
I thought the fit would work for me and it was an affordable price.
Hi Sarah,
Thank you for your amazing review. We are very happy to hear that you had an easy shopping experience with us and that your order arrived quickly. We are also very happy to know that you love the quality of the clothes ordered.
Thanks so much x
Very fast delivery! Great products! Highly recommended
Hi Sixtine,
Thanks for your amazing review. We are happy to hear that you love your order and they arrived quickly.
Lots of love x
My purchase arrived promptly. Great range of styles to choose from. Overall very happy.
I was wanting to know about a restock. I chatted online and my enquiry was answered.
My daughter recommended it.
When I saw the Winona dress, thought Wow! Had to have this dress.
Hi Shirley,
Thanks for your awesome review! We are happy that your order arrived quickly and you had a great shopping experience with us.
Lots of love x
Slow delivery. I did have to email for a update and was told they are behind in their orders. I do understand at this time that there is delay but still have no tracking number no trace of order. If you are to order from this site please give plenty of time for delivery.
Hi Rebecca,
Thanks for leaving a review. We apologize for the delay in processing your order. We are currently trying to resolve the issue in the best way possible and we have taken it with high importance. We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
I loved my dresses. Kinda expensive but totally worth it. Great quality just size up because they run small
Hi Kiara,
Thanks for your amazing review. We are happy to hear that you love the dresses you ordered.
Lots of love x
Online fashion store based in Australia!
We ship worldwide. Follow us on Instagram@sundaemuse
Established in 2015, Sundae Muse has grown to become one of Australia's leading online fashion boutiques. We are always looking to find our lovely customers the latest trends and the most beautiful dresses.
Hi Kim,
Thank you for leaving an amazing review. We are so happy that our customer service team was able to help you with the issues you encountered on your order and that they are quick and have updated you all the way. We are always trying our best to make your experience memorable and we're glad that we've achieved it. We are looking forward to you shopping at our store again.
Lots of love x