Sundae Muse

Not only did they not give me a proper tracking number for my package, it took 6 weeks to arrive to my house! 5 weeks of no communication or notice on where my package was. I thought it was lost for the longest time. Not only was their shipping terrible, the dress sizes were for children! Not joking! They run extremely small and if you have decent sized boobs a lot of their tops are too tight even with the larger sizes! I ordered a size above and everything was still small, I recommend ordering 2 or 3 sizes up if you do order from them! Cheap quality for the price tho as well! Not a good company, will not be purchasing anything else from them ever again.

Ordering from the site was very easy and the clothes arrived in good time and are beautiful! However, I had not realised that there was not an option for returning the clothes for a full refund (only for store credit). I'm now a great deal out of pocket as a couple of the dresses I ordered did not fit which was unexpected. This is written in their returns policy so read carefully! I had assumed it would be the same as the majority of other websites given that the clothes are fairly expensive. Although the clothes are lovely, for that reason I won't be purchasing again unfortunately.

The clothes I ordered ended up being very cute. Loved the dress and top I received. The skirt I ordered was WAY too short... I don't think it's even worth returning or exchanging for larger size due to the fact that it took OVER ONE MONTH to receive my package. I have never had to wait so long for an online clothing order ever... very disappointed. Tracking my package was also very difficult. Weeks would go by before there was even an update on the location of my package.

I am so upset the sizing is super small and the dress was tight and i tried to return it but the shipping cost is ridiculous. This company doesn't even help you out with giving you a shipping label if you want to make returns or even a refund (which they don't do). If you're a clothing company i feel like this is a must. The size 4 is so tiny and im stuck trying to find someone that will buy it but no one can squeeze into it. I lost all of my money in it. Ridiculous.

I bought 3 dressed from Sundae muse. I was so excited to get them but when they come I was a bit disappointed in the quality for the price, also one of the play suits had a dirt mark on which I have tried to wash and is not coming out! Expensive to send back from the U. K. to Australia so is no point in me even sending back the item. I expected better quality clothes, unfortunately not.

I ordered the Annie play suit in small. The only reason I'm giving two stars is because I actually like how the dress looks, but the material is so cheap that I feel like the zipper will break at any moment, or the shoulder straps will snap. The dress was $50, plus shipping, and it took a month to get to me (Australia to US). The dress is definitely not worth $50, not even close. Super price gouge for the material. Also not a huge fan that the site doesn't let you leave reviews... I would imagine the expensive price for cheap material is probably why...

My order hasn't arrived and I ordered OVER a month ago. I contacted the company and they blew me off. I will be taking my shopping elsewhere from now on considering most other boutiques carry the same merchandise.

I expected high quality from this brand as it is expensive. The dresses came with different labels, so I'm guessing they're bought from somewhere cheap and resold. The materials were all just average, pretty little thing type dresses. Wouldn't recommend for the price

This is the first time I share the experience with this service. It's a shame I haven't done it before. They offer a great choice of dresses and a qualified manager always helps to do the perfect choice for you. I have no regrets about being one of their customers.

The shirt I ordered I had been wanting in Size 8 but it was sold out for a while and I was waiting for it to hopefully come back. Never did. I went with a size 10 and it actually still fits pretty well. The reviews about sizing up were pretty accurate. Shipping was quicker than they told me it would be

I wish I could give them 0 stars. Customer service comes off like they are nice, but they are passive aggressive and rude. I ordered a dress for my bridal shower and paid for expedited shipping for it all for it not to come on time. I returned it, had to pay to return it then ordered another dress in smaller size as the first dress I ordered was too big. Now the smaller size was too small even thought I only went down one size from an 8 to a 6. I emailed them hoping they would work with me as I did not want to pay again to return this item as their sizes are inconsistent. I now have spent 50 dollars on shipping and returns. I asked them to please let me just return the item for free and have them take the 10 dollars off my store credit instead of paying an extra 10 to return it. They ignored questions I had in emails and answered with passive aggressive responses. I finally decided to return the item and just pay for the return fee, I was 2 days passed the 30 days and they refused to make an exception and allow me to return it despite the previous conversations we had. I would never order from here again due to the customer service. Also the sizing of the dresses are super inconsistent.

Ordered 3 dresses. All were poor quality (thin materials, threads loose) and mostly poor fitting.
One of the dresses was transparent and another had the zip pucker and stick out on the outside under the arm, scratching my arm
Wouldn't recommend purchasing from especially given dresses over $60 should be decent material and fit.
Given the loose threads and faulty stitching around zipper I will hopefully receive a refund as I am not interested in store credit as I haven't found other styles I'm interested in and don't believe quality will be any better.

I purchased a few sets from Sunday Muse and they arrived quickly! When they didn't have one item in stock I requested a refund and it was dealt with quickly. Their customer service was amazing and they followed up again to make sure everyone was smooth!
Will be repurchasing in the future

I've purchased from Sunday muse a few times and have been very satisfied fast shipping and having a dress for my events in time, however my last purchase spent over $100 on two dresses with express shipping and over a week I'm still waiting, the event I needed them for they didn't show up in time yes shipping times can we unexpected but it's express. Will source from a Qld buyer in future. Express shipping is 3/4 days max and I have a delivery date of almost two weeks later..