50 reviews for Sundae Muse are not recommended

These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.

christi A.

California

1 review

1 helpful vote

Still haven't received my order from February 9th.

February 27, 2022

I still haven't received my order I placed on February 9th. It says it hasn't even shipped yet!

Date of experience: February 27, 2022

Antika L.

Australia

3 reviews

3 helpful votes

Slow processing, no refund

February 16, 2022

Extremely slow processing, and I can't emphasize that any stronger. Made an order on the 9th of February with hopes it would be delivered on time for a wedding but with it being the 16th (at the time of this review) and the wedding on the 23rd February clearly not going to happen.

Was told "Unfortunately, we don't have the exact date but we will update you next week". NEXT WEEK? It's already been a week with no process, so 2weeks to pack an order and ship? Then another week for it to arrive. They state express shipping but no point if you don't ship the orders out at a reasonable time. Just unbelievable. The reason for the late shipping was due to them being behind schedule not a good enough excuse, slap in the face excuse really. A review in how they process and manage orders might be in needed.

I don't believe their excuse that was given I have a feeling they don't have what they are advertising in stock and there for are waiting on new shipment. Why else would it take 2weeks to just process and ship?

Requested a cancellation but was told once it's placed it can not be fullfilled even though the items aren't packed or shipped. Upon further reviewing it turns out they don't have a refund process! Big red flag for a company to deny a refund. Just shows they are in it just for your hard earned cash, screams money grabbers.

Extremely disappointed with the company. I would understand if I ordered during the busy parts of the year, Christmas or Black Friday for example but there's nothing on at the moment. Since coming out of lockdown every other online company i have ordered from has bounced back and have been fast and efficient. Some even stayed efficient during lockdown! Just poor organisation on their part.

First and last time ordering from Sundae Muse, will not be recommending this company to others.

Tip for consumers:

Seems like most have a positive experience but unfortunately I'm not one, I'll be telling friends/family to avoid but take it at your own risk..

Products used:

Got 3 dresses yet to arrive, stated it will take another week to ship! 2weeks to pack and ship.

Date of experience: February 16, 2022