Suddenlink Communications

We got all excited when the Suddenlink Sales Rep knocked on our door! I don't have a problem with the TV, the internet service or sales! The first main guy that came to install our service ripped our vent off of our house because, he didn't want to take his behind under the house! I would have had more respect for him if he had just said that he didn't want to go under the house. Between my husband and myself we have talked to 7 different people all promising to do something with 24 hours. 3 WEEKS later my vent is still unrepaired and at this point Trouble Shooter sounds like my only option!

Recently bought a new home. Waited a week for suddenlink/ optimum to come out (understandable time). I have the best package the offer in my area which is 1 gig download. Worked pretty good for about a week. Now the internet cuts out ALL THE TIME. Have to reset modem non stop. I do not have cell phone service where I live so I have to 100% rely on this pos internet in order to take calls for work if I get called out. I just can't figure out that we're in 2022, cloning animals, coming out with all these inventions and new medications…. And suddenlink can't figure out how to make their services work. How has another company not stepped in to take over the rural areas at this point? Would gladly give my money to another company without hesitation. Complete $#*!

Unfortunately Suddenstink is the ONLY internet provider in our area. I really wish they would let other companies come in and give them a run for their money! I live in a town where I think 95% of us, if not more, would jump ship and go with anyone else. Service cuts out all the time, they charge WAY TOO much for their crappy service and their customer service is a complete joke. You can't even go into a store to cancel anything, you can only do that by calling "customer service". How this company is still in business is beyond me :(

I have been waiting on new service for 2 weeks since relocating. Poor communication, poor customer service, and they have been paid in full since 6/13/2022. Please explore all options before choosing Sudden link for service. The 1st tech told me to go get firesticks because the job would take too long. The attorney general needs to be notified of their practice. If I am having all these issues I am sure the elderly and disabled customers experience the same service.

Their domain registration information is incorrect, the "abuse team" probably takes the complaints right into the trash, no action is being taken to stop criminal hacking activities in their network. America's Finest... They should be shut down for supporting criminal activities and ignoring their obligations to act on complaints.

Sudden Link is one of the most terrible internet services. It is constantly lagging and losing service. The upload speed is always inconsistent as well. I stream on facebook for video gaming. Do yourself a favor and avoid Sudden Link at all costs. It would be a huge mistake on your part.

I called sudden link and let them know that I don't have any service for cable and internet since mid month. A technician came out and could not fix it, because technician told me the hub station is on your neighbors land. I cannot fix it. You talk with your neighbor and set up appointment for me to come out again so I can fix it. I stated I am not going to watch my neighbor when he comes home and go to my neighbors house to set the appointment for you so you can fix my cable and internet. Now suddenlink will not refund my money. I think suddenlink robbing their customer. I already paid in advace for the month. I have not even had service.

I literally have to unplug and replug my router 5-10 times a day just to get a connection and when I do it lasts for maybe 1 hour. Awful service, awful customer service and I can't wait until my contact is up.

Sudenlink damaged my main sewer line to the main from the city.
They have not ever returned my calls that have been going on for over a month.
My business can not operate without restrooms'. The damage is documented with West Cedar Creek utility. We have camera inspections that show the damage. I get the same answer every time I call. Someone will get back in touch?

I have never been more disrespected. They lied about giving me a credit. When I called them on it the gentleman became disrespectful by insulting my intelligence. I asked to speak to a supervisor and he said there weren't any around. I asked him his name. He said his name was Romeo. When I asked what his last name was he said he didn't have one. He was quick to say if we didn't pay he would cut is off. We've had 9 technicians at our home. We've jumped through hoops and this is the treatment we continue to get. If you have any other options do not go with Suddenlink or Altice One. The only reason why I have to deal with them is because I have no other choice. Horrible company.

I have had Suddenlink at my house 5 times this month to fix my internet being sporadic. Today a tech was supposed to show up to give me a new modem. He comes into my house without tools or the modem. My cable was working fine.

He says he needs to go into the attic, why? Only he knows. While he was in the attic my cable went out and even my sporadic internet. He returns and says "you have had wires", and we do not fix that. He then saunters to my door.

I call the office to complain. The lady I spoke to was not helpful. I asked to speak to a supervisor. After requesting 5 times I asked to speak to a supervisor. I was told she was on a call and would call me. This was at 2:30 pm, it is now 12:16 am and still no call, no internet or TV.
Stay away from Suddenlink, I pay them 170 dollars a month and I get this service.

Signed,

Soon to be ex customer

0 stars. The is absolutely the worst, most dishonest company I have ever dealt with. No exaggeration. Do not use them! After many hours, on hold with these people everytime you call it is extended wait, 55 minutes as we speak…and still holding Today, after transferring numerous times, each giving an account number and telephone number, all this hold and they don't even transfer that. Then they tell me to speak with a supervisor it will be 2 - 4 h hours. Canceled this service and mailed the equipment back in early April, called and got a final bill which was paid April 29th and now 2 months later they are sending me another bill for overage in an apartment we had moved out of and confirmed equipment was returned and received by Suddenlink on my last call of over an hour back on April 12th. They ARE HORRIBLE. Rude and unprofessional. How can I leave 0 stars?

It's ALL about greed, and no compassion for those in need. After the initial 1 yr contract, they [as of June '20] raised my rate by about $15/month, which, for me, equals about about one months $ for food. What makes it worse, is that SuddenLink is, literally, sole provider as there is no competition in our area; they can, and will charge whatever they like, since there are no other options to choose from. Spoke to their rep over the phone, and their response was: "Too bad, so sad", and make sure you pay us on time! It is what it is... but I don't have to like it!

I've been trying for almost 8 months to get the service and billing straightened out. When you call you get the same story that we have given credit and there is nothing more we can do for you. They applied a late fee when I paid the bill on time and refused to remove it. The same story applies to several companies who outsource their customer care number to non English speaking countries. Stay away from this company! You have many choices for internet and tv service that will provide better service with decent customer service. Beware of the SUDDENLINK fraud advertisement. If I could give zero stars I would.

Ever since suddenlink sold there company my internet quality has been absolute $#*!, some of the worst internet i've ever had. It constantly randomly cuts out or just lags.

I would not recommend Suddenlink for cable service (for those of us who still have cable). Unfortunately, I live in an area where I don't have a choice for internet/cable providers. How they managed to monopolize is beyond me. The service is horrible, their billing protocol and procedures are ridiculous. They will disconnect your service prior to the due date of your bill if there is ANY past due balance on your account. They do not allow you to make payment arrangements. I've never heard of any company doing business like this. The 1 star is too much for them.

My internet has been out for 2 days. My cable became disconnected from the house and run over by a car.
But yet they told me they could see my modem (because I always ask) when I was rebooting it?
Their fix was for me to bring my modem in to the store to get it swappped out... pretty sure that wasn't going to do me any good.
I work from home. Virtual calls, Teams call, zoom calls. You name it.
1.5 days later the service guy came arrived but he could not climb on the ladder and make the connection due to wind. Isn't it always windy in Amarillo?
My next appointment is now two days later.
Everyone at the lower levels you talk to understands your frustration... they say … you have a right to be upset... but you can't talk to anyone who could change things because they won't call you back.
One of the WORST companies I have to deal with.
And don't get me started on the whole dial in que…uuuggghhhh!

Worst company i've ever dealt with. I signed a contract with them because they sold me on the fact that i'd be getting the channels i wanted, then they drop a large amount of those channels and still expect me(the customer) to still pay the same amount. Make sense? Not to me. The customer service was awful, they all sounded like they were reading from a script. Don't support a company like this by giving them your hard earned money.
And if you complain on their Facebook page they delete your post most of the time without a response, i thought this was america, where we have freedom of speech?