John H.

I've been trying for almost 8 months to get the service and billing straightened out. When you call you get the same story that we have given credit and there is nothing more we can do for you. They applied a late fee when I paid the bill on time and refused to remove it. The same story applies to several companies who outsource their customer care number to non English speaking countries. Stay away from this company! You have many choices for internet and tv service that will provide better service with decent customer service. Beware of the SUDDENLINK fraud advertisement. If I could give zero stars I would.