This is the worse provider I have ever dealt with. I ordered business phone (2) lines with rollover and Business internet for $153.00

From the start this was a complete mess. Tech shows up and was at my business no longer than 15 mins. Left with both internet and phone not working saying he called in a ticket. Two days later still no phone or internet. After hours on the phone with Suddenlink comes to find out only one number was ordered and they were having issues with setting that number up. No excuse for internet not working. I was told at that time the other number was ordered but over the next week or so when my services were still not working it comes to find out the 2nd line was never ordered.

Over the next three weeks I spend over 20 hrs on the phone with tech support trying to get my phone and internet working. Suddenlink sent out techs four different times never getting the services working. Every time the techs blamed it on programming and said this was a very common issue with Suddenlink.

Finally on November 25 and after spending 5 hrs on the phone with Suddenlink tech support we got the services going and this was only due to the woman I finally got in contact with was a long time employee and had contacts In the programming department. She ended up ordering the 2nd line and fixing all the issues.

Now to billing. Before my service were even working I received a bill. The bill included services for both phone and internet even tho it was not working. The bill also included installation charges and a missed appointment charge. When I ordered service I was told any installation charge would be credited or at no charge and at no time did I ever miss an appointment. I was also supposed to receive a visa gift card, which I never received.

After calling in and speaking to billing who is overseas I was told over 3 times the account would be credited properly with the last time the overseas billing representative told me my bill was 60$.

Now after having the service from Nov 24, receiving an incorrect bill in December which should of been about 60$ and receiving a bill today January 14 they are telling me I owe them a little over 500$. This is impossible as my monthly is only 153$.

I was told today my billing cycle is the 7th to the 7th. So, December 7th to January 7th is 153$ and January 7th to Feb 7th is 153$ equaling 306$ plus the 60$ equals 366$.

Another day wasted on the phone with Suddenlink for 2 hrs with the billing representative telling me there is nothing he can do.

I would not recommend Suddenlink and I am currently on the phone changing providers.

If I could leave zero stars I would. Never in my life have I had such a horrible provider for anything! Let me count the ways:

1. My internet went down so many times in 1 day I had to download an application to keep track of internet unavailability. Every day it was double digits, but when it hit 94 times in one day I had enough. I had to call every day and start with a new person because people said they were taking notes and they did not. Finally after two months of calling, my neighborhood had the underground cables replaced.
2. I believe there are no managers in customer service. Every. Single. Time when I would call, I had to start over with the same issue. THEN then say a manager will call... HA HA HA, the joke is on the customer, no manager EVER called.
3. No remorse for the days/weeks my TV would go out or I didn't have internet. They could care less. The customer means nothing.
4. No contract to sign telling you what their policies are. Imagine the day I finally could go to another provider and I cancelled the 1st part of the month. I was told the policy is you pay for the full month. I asked to please send me a document where I agreed to this... of course, you guessed it, I never received one. THEN, I disputed the amount with my bank in which SUDDENLINK AGREED WITH THE DISPUTE, then they turned around and re-billed me the next month. THEN, I called several times and even offered to pay for half of the bill and was told "that is not our policy". THEY TURNED IT OVER TO A COLLECTION AGENCY. At this time, you now know they will mess up your credit rating, that is their goal because they are never wrong.

But the best part, they play phone tag. When you try to find a corporate office to call and complain, you will get Suddenlink Customer Service. When you look up the Corporate Office in St. Louis, it says closed permanently, BUT there is a phone number and you call and you get OPTIMUM with the SAME Customer Service prompts its quite the vicious circle. What a great gig for a business plan... Don't let your customer talk to anyone knowledgeable, make them go through the lower level customer service personnel over and over and over and over. Welcome to Suddenlink Groundhog Day!

Bottom line, if you are remotely even thinking about suddenlink... RUN in the opposite direction

I couldn't make up a story about service this bad.
Our cable came loose from the pole. You rapidly learn that service calls to Suddenlink won't be answered, no matter how long you wait on the line. You have to set a callback time, generally on a future date. This is how I set up the first two service calls, which they missed, even though I left my job to be at the house waiting for them. The third service call they also missed. It was set for 11AM-2PM. I was told later that a tech arrived at 5:30 PM that day. However, I was in the house and no one knocked. (They told me that he tried to call me - I asked with which phone number and they gave the house phone, which comes with the cable, which was laying on the ground.) I had clearly told them that they had to use my cell number. More on this service call later.

The next service call was to be 2-5 on a Sunday. At 11:30 AM, I see an unmarked van outside my house, and a man with a phone trying to dial. I assumed this was Suddenlink and I was right. He was trying to call the house phone. Of course. With the cable laying on the ground practically in front of him. After this genius asked to see my modem to see if it was working (with the cable laying unattached on the ground in front of him), I knew that my cable wasn't going to get fixed. After we established that the cable line was broken, to his satisfaction, he told me he didn't have the equipment required to fix it. I had been very clear about the problem on my numerous phone calls to Suddenlink, so there was really no excuse for this, nor for the persistent use of the house phone number. My next call to Service seemed promising. I was told that someone would be out within 48 hours with a bucket truck to fix the cable. Of course, that didn't happen. After several more days, a personal friend who had a relative who works for Suddenlink prevailed upon them to fix the cable. So, this gentleman came out, climbed the pole, and reattached the cable in less than 1/2 hour. Two weeks without cable, 4 so-called service calls, and the whole service system failed to fix the problem.

Now, the most outrageous part - my Suddenlink bill has a $120 fee for me missing the service call, the third one mentioned above, where supposedly someone showed up at 5:30 for our 11AM- 2PM appointment, then tried to call me on the house phone, the cable for which was broken. Billing people say they can do nothing about it. I asked who can - they said nobody can. What!?!?

We have been a customer of Suddenlink Communications since they purchased our local cable and internet provider in St. Joseph, MO. Many years ago. We currently subscribe, and have to for several years, to the 200mbps unlimited internet service plan. The customer service we have received over the past few years has been an abomination and truly reflects poorly on the company and its practices.
For several years, we have complained about slow internet service, and often times our internet was out entirely. We have had technicians out to our residence, but the problem was never resolved. Over six months ago, when a technician visited our residence, he noted that the overhead line servicing our street might need to be replaced. Unfortunately, it never was.
On February 8th, we had a technician come to our residence. At no point during the scheduling or completion of his service was I notified that this would be an additional charge if the issue was found to be on my end. He placed a "splitter" on the line and noted that the internet speeds were "looking good". That evening, our service went down. When it was working, it was worse than it was prior to him placing the "splitter" on the line.
I purchased a new Wi-Fi router (Google brand), hoping that this might be the issue. It was not the issue, but the new router did allow me to monitor my speeds more often and more accurately. My speeds over a two-week span ranged from 15mbps at best to. 3mbps at worst. Yes, that is. 3mbps! Nowhere near the 200mpbs I have been paying for.
On March 11th, I contacted the offices. First, I spoke with a tech services representative who informed me that there was an "outage" in my area or the issue could be due to peak times. When I asked to speak to a supervisor, I was told I would receive a call back within 24 hours. In short, she was very rude and dismissive that I was experiencing any issues with my service.
Immediately following my conversation with tech services, I called to speak with a customer service representative, and subsequently, her supervisor. The following items of note took place during that lengthy call:
1) I was told that there was no outage in my area --- A contradiction to what the tech services person told me.
2) I was told that the service to my house was reading fine, while on my monitor I was showing a 13mbps rate. I was told the issue with service must be on my end.
3) I was told that I was charged a $60 service fee for the visit on February 8th, since the issue was found to be on my end. Even though the "resolution" didn't fix the problem, I would not be credited that amount. I was never informed of this charge, but gladly would have paid it had it resolved the issue with our service. I also asked if the issue was later found to not be on my end, would I be credited. I was emphatically told no.
4) Both the customer service representative and supervisor worked me into a state where I felt there was no resolution and they were not sympathetic to our issue. I felt that they wanted me to keep paying my $92 a month for service and quietly go away. I have never been treated so insignificantly by a customer service department in my life, and I don't think I have ever been that upset and angry, all due to the fact they wouldn't recognize the issue at hand.
After finishing my call, I stopped by the local Suddenlink office in St. Joseph, Mo. The local rep showed me that the service to my house was NOT fine, that the readings were horrible. He provided me with a new modem, something we had requested for over two years. He also credited my account the $60 service charge. We set up a service call for March 14th.
Installing the new modem increased our speeds to an average of 50mbps and the internet was more reliable. The service technician on March 14th immediately replaced the outside line and our service has been reading at 200mbps consistently since.
Although I feel we should be compensated for the poor service we have received over the past few years, and particularly the past few months, I am satisfied to have our internet performing to the level we are paying for. Based on how I was treated, I pray that I never have another issue with my service. I dread having to deal with any of your representatives over the phone.
In the past few months, we had considered switching from DIRECTV to Suddenlink for our tv provider, but given the poor treatment we have gotten over the past few months, that is no longer an option.