Suddenlink Communications

. I have had intermittent service for the last 3 months, as in it works for 20 minutes then it doesn't work for 30 minutes or more. I have had numerous techs come to my house in that span of time. They have replaced my modem and the line to my house as well as the box outside my house and the problem persists. The problem has gotten much worse in the last month. When I call Suddenlink I am on hold for 1-2 hours and then when I get a person I am either hung up on midsentence or told my issue needs to be escalated and someone will call me back which never ever happens. Thursday 10/3/2019 I advised the representative I was speaking with who told me she didn't know when the problem would be fixed and that it would require a visit from a tech again that I would be reaching out to the BBB, FCC and my attorney general. Upon hanging up with her my internet came back on but I had an error that said Walled Garden Error 5. I assume this was done to punish me. The appointment I was given was for Saturday 10/4/2019 and no one ever showed up, this has happened at least 7 times in the last 3 months with the tech not showing up. I waited again on hold Saturday after the tech didn't show up for over two hours only to be told someone will call you back, then at 11:14PM I got a phone call informing I would get a callback in up to a week because they were still not able to find an agent to speak with me. I have been called back a total of 5 times and told that same thing and now it is an hour past the time they should have called and no one has called. I need internet that works at least 80% of the time. I don't feel I should be paying almost $100 a month for something that works less than half of the time. I also should not be lied to, hung up on and ignored by the same company I am paying almost $100 a month to provide a service to me. Keep your promises, do your job, call people back.

Please look at the reviews before chosing this horrible company. Starlink cant get to my area fast enough.

I cancelled service with Suddenlink over a year ago because of the run around and the constant outages but no where in Kingwood offers internet except them so I had to restart service with them. I had all the equipment so I called and asked if I could just get it restarted without having someone come out to my house because I work full time 45 minutes from my house and I don't have time to go out there for them to just look at the modem and call it in and start the service when I could do that same thing. I called them and they said it was possible to do that but I would need to speak with Technical support and give them the CMAC code on my modem. I called them at 7:30 PM when I got home and they said that it was not them that could do it but it was possible I just needed to call Retention but they were unfortunately closed. I CONFIRMED with him that they would be able to restart it without someone coming out. The next morning I called retention and explained that I had spoken to someone and explained what they had said about starting my service. She said that I would need to go to technical for that. So she transferred me. I spoke with him and he said sorry there was nothing he could do and I needed to wait for someone to come out and get it restarted, I said that doesn't make sense. Ive now talked to three people that said that my account shows that it can be restarted remotely. I finally decided I needed to speak with a manager, not for them to resolve this at this time because I had given up, but because this is a training opportunity and I get the run around everytime I talk to someone. Amar from technical support argued with me for over 10 minutes as to why he was not going to get a manager for me and why I needed to get a manager from another department. He finally put me on mute until I said something about him having me on mute. He said that his manager would tell me the same thing - I told him that was fine and I just needed to clarify a few things. He then transferred me to sales and the call was disconnected. I want to cancel again before my service even restarts!

I would basically describe Suddenlink/Altice as "Not quite as terrible as their competition." All telecom companies are basically monopolies. They all charge as much as they can get away with. Wherever you are, you probably have up to two companies to choose from. AT&T is always the most expensive. The other company is usually slightly cheaper than AT&T. As it is with Altice/Suddenlink.

Starting this year, they jacked up their illegal "internet enhancement fee" another dollar a month and doubled my monthly price while reducing the data cap from 250GB to 150GB. How's that for a greedy company? My only alternative is to pay more even for AT&T or go without internet altogether.

Just look at all the bad 1 Star reviews here. SUDDENLINK SUX

When I had problems with Suddenlink, I contacted the FCC, assuming they would look into the issue. To make a long story short, that's when I leaned the FCC does not enforce regulations. That's the FTC which handles enforcement. But the FTC is overloaded with more important issues than to deal with us lowly consumer surfs.

Suddenlink/Altice is owned by some gazillionaire living in Switzerland. Good luck trying to fight a company like that. They don't care because their customers have no choice but to select them or another crooked utility. That's capitalism in the good ol' USofA!

UPDATE April 2021:
A friend gave me some tips on how to finagle a discount out of Suddenlink. Now I pay $45/mo for more data and faster than I'll ever use. I'd describe here how to get it for yourself, but to say it was complicated would be a huge understatement. So all I can really say is that it can be done, but you'll need luck and a whole lot of patience and perseverance.