Suddenlink Communications

Moved to Greenville, NC 4 years ago, found that Suddenloss was the only cable internet service in town. S far, I would guess my service is about 30% reliable losing work data, lost streams, dead wire. 3 times service calls came up with no problem. 4th time service rep said there was an outside problem on their line and he would report it. 6 months later, no fix. They even charged me late charges for missing payments and I am using the auto pay feature they provided. Each time I call for help, I can't understand the helper for poor English skills. Overpriced, poor service, unreliable, throttling my speed and THEY DON'T CARE.

My service base been out for four day's and no one at Suddenlink can tell me when it will be up. I have been on the phone numerous times trying to fix this situation with no luck. Internet has probably been out at least 4 times this year alone with no credit to our account. No one can tell you what the issue is or when the service will be back up. This company may have a higher speed the other other companies but the problem is they have outages at least once a month and you have no way of knowing when it's going to work again. Customer service is horrible. Stay away from this company and go for slower speed rather than very, very unreliable.

The rep was rude didn't help resolve my issue a d now I have to wait 5 days for a tech to come out. Don't ever get their service. They are a rip off and worst company ever. AS SOON AS I FIND ANOTHER PROVIDER IM DISCONTINUING ME SERVICE. They are pathetic. And the Reps are very rude

In North Texas, I have used Suddenlink around 20 years. This company is the absolute worst in customer service, out of the call center in Tyler, Texas. They promise this and that, and nothing ever happens. This new corporate owner of Suddenlink, is Altice, and they really suck. We don't even have a manager here to talk to. There is no one up the ladder who we can complain to. They just don't care, and I spend over $200.00 a month for their garbage...

My cable went out and when I called to speak to someone the person named Cassandra stated my phone number was incorrect so they would not help me! Unbelievable! I am calling on the cell they said was incorrect and when I asked to speak to a supervisor she wanted to know why and said no one was available. I asked to have a supervisor call me back no one ever did. Some one from technical support called me and when I tried to explain how poor suddenlink had treated me he hung up on me as well. No I have spoken to today has a clear understanding of English and so they say they understand when they do not. Terrible you can't get a live person on the phone and when someone calls you back you cannot make them understand your issue. I would give them a zero if I could. Don't waste your time!

We've had Suddenlink for a couple years now and it was generally good internet service. They were recently purchased by Altice and ever since that happened, the internet service has been pure $#*!. We pay for the fastest internet service they offer in our area (gigabit) and it was blazing fast before Altice came into the picture. Now, our internet speeds are ridiculously inconsistent and it constantly goes out for ~30 seconds before working again. They gave us a new modem, but still terrible internet service. I truly don't understand how or why another company would purchase Suddenlink and make the internet service so awful. The only other option in this area is Frontier and they suck too. These expensive internet companies are screwing rural America and making us pay for the pleasure.

I was looking into getting a new internet service and Suddenlink was available in my area. I called to see what the pricing would be and the amount of disrespect coming from customer service was ridiculous. They do not care about helping you. She gave me pricing for TV + Internet after telling her 4 times I only wanted internet. Then I asked for all pricing on all services I qualified for, she then would only offer one at a time and pressure me into getting one specific plan. I told her I was not interested, she hung up without any kind of "goodbye" "thank you for calling", NOTHING. I will never recommend this service to ANYONE!

For the past 5 years now my internet has been going out on a regular basis, daily here in pineville LA. I am switching to AT&T soon and would have switched much, much earlier had it been available to me. Countless of techs, engineers, and customer service reps and half a decade later, the same putrid service and daily outages occur.The recent hurricane Lara has only heightened my already boiling frustration and anger with this company due to the fact that I have not had a connection in over two weeks. Where are all the techs and engineers when I need them the most? I have called a dozen times and it's always the same; wait on hold for hours and hours only to eventually get hung up on. If I had the amount of money and power needed to bring this greed ridden, corporate abomination down, I would gladly do so in a heartbeat. $#*! this company to hell. The end.

My cable service was out for 2 weeks in November and every time I called I reached someone in India who had no idea what was going on. I asked for supervisor call backs several times, but no one ever called. Finally, I filed a complaint with the FCC, and voila', my service came on the next day. Then I was promised a credit on my bill, which I never got. Oh well, I guess it's back to the FCC...

I been a customer with them for 15 yrs. The last 8 or so with internet and phone. Have always had unlimited internet. In mat my bill went up to $200.59 i call and get somebody from India that tells me i went over my data. She then transfers me to somebody else also from India and this one tells me there is a mistake i got unlimited internet. I go to the Local Suddenlink and they told me i only owed $140.00 June's bill same way was $350 again told wrong and told what to pay, now we are in July my bill comes its $376,00 i go back and told wrong you pay this so i did after that Suddenlink disconnected my phone and will be disconneciing internet soon if i do not pay the balance of $376,00 very $#*!ty company to do business with worse customer service. I have went back to Frontier

I requested seasonal hold in August 2021. Service was not put on hold as requested. Called and talked with an agent and the instead still unresolved. Now it is January and I get a bill for a ridiculous amount. For a service that was not viewed for 5 months.

We have had issues with out internet going down almost every day for 6 months. We have reported it several times and they keep telling us they are doing maintenance and don't know how long it will be. They will not credit my account any until it is resolved but can't tell me when it will be resolved. I can't work from home because I never know if the internet will work. They basically told me to deal with it until it is resolved. Asked to speak to a supervisor and they refused to talk to me. They have the worse service and customer service of any company I have ever dealt with.