Suddenlink Communications

Started TV and internet 40 days ago. Intermittent drops of internet from day one.
After 36 days of service, lose Ethernet (Wireless worked) Had to spend hour on phone,. Wait almost 3 days for "service tech" to show up. He replaces cable modem/router, does not wait to see if cable tv is working (says it "takes a bit"), just leaves. It does not come on. Next day on phone with customer service for hour and a half about cable service, company schedules another "service call"for next day. Tech comes in, changes story at least twice what is wrong (blames tech from two days ago), changes DVR, says hookup DVR will take an hour, and he leaves.
After 5 hours, TV is still not receiving all channels, wife has been on phone with company, on multiple calls for over 45 mins, with the only progress is "I will call you right back".

We have been with SuddenLink for over 12 years. Have had many problems over the years, mostly the picture checker boards all the time.Our bill is now over $180.00 per month for the same service that used to cost $80. They give great deals to new customers but nothing for long term customers. Since we are seniors I would have thought there would be some sort of deal. Finally had to close the account today due to funds. I don't know how many people I talked to but no one would help.

I have a 74 year old sister in which after 1 1/2 weeks of sharing that she wanted to only get her number changed because of various harassments from bill collectors and etc. She was told that it would take 1 day, however, after 1 1/2 weeks of the worst communication imaginable, the request was made AGAIN after already telling them (at this point) about 5 times. So with the next phone call, they disconnected her phone entirely without even giving anyone a heads up. Long story short, she was without a phone for another 3 weeks (a cell phone was purchased for her). No apology was ever given, no one ever relayed our messages to any "top person" and to make matters worst, the bill she received the next month was even more. Suddenlink is the absolute 'WORST" and we would switch TODAY if there was another carrier available! The overall rating should be 0!

Been with them over 3 years, no new service or equipment, but the bill increases 10 to 20 dollars a month. They have no new deals for existing customers. Their the only provider in ny area with high speed internet, so I guess the can charge whatever they want. Customer service seems to be in a foreign country and of no help.

Suddenlink it all started on the day of installation the technician was drinking I could tell he didn't even install the box Suddenlink said they would comp me for that month and was promised $100 prepaid visa card that I never received their response I was late on a payment a payment that I was comped for I have to reboot my router daily because their Internet keeps failing Suddenlink is the worst service I've ever experienced in my life their customer service is rude and obnoxious if you ever need Internet run away from Suddenlink they are the worst provider You could ever imagine

My business has internet service with Suddenlink. We were given an IP address that was already being used by another business. We wrapped much of our network around this IP, but had intermittent issues as would be expected. The tech that said to reach out if we had any issues, would not, and has not responded. My Rep has not responded. I cant go to the local office, because they dont deal with businesses. I reached out to their corporate headquarters, and they passed it on to a business billing manager, but he wont return my several messages. The corporate executive service team wont help. This has cost my business quite a bit of money in excess of $1500. Suddenlink seems to not have a care for their business customer on this. I have an IT company, and we deal with carriers all over the country. This is definitely the worst customer service I have dealt with.

I am moving across town in two weeks and called on Wednesday to set up a transfer of service for my move in date. I wake up today, Friday, with no internet. Normally, this would be frustrating but not awful, but my husband and I are currently working from home. I called and they told me they disconnected my service, and I explained I still needed it until I moved. It is now 7 pm at night, I have spent six hours on the phone with them, visited in person, and no one has the authority to turn on my internet. I have lost a day of work, and do not even have the option to go to a Starbucks to do work because they are closed! If suddenlink did not have a monopoly in my town, I would never do business with them ever again! The customer service is inept and horrible, and I have been reduced to tears several times today.

I've been trying to my billing address taken care off called them on the phone and the customer rep are rude and very unprofessional but yet still want to change people services plan and not help the customer with there problem. I need to report them to some body that can get on sudden link and make them do there job. Oh you can't cause there the only internet provider in the state of West Virginia that is monopolizing the surrounding areas of Charleston West Virginia and they have no one to answer too. So if some has info that can help report them please share it

Slow speeds (up to 20mbs down), regular service interruptions, and then this:
The outfit hiked the price of service without informing via email, phone, or snail mail about it, no statement has ever been sent to me either. Six months later, they disconnected service without warning and now want to charge late fees and re-connection fee.
I requested that the account was cancelled on Aug 12,2019, called back three days later (Aug 15) to verify but the account had not been cancelled, and there was nothing on the account about my request.

I had their service in a previous residence and rarely had issues. Moved and service was fine for the first two months but now it's spotty. Sometimes there's no service at all. Sometimes I get near advertised speed of 400 but most of the time it's between 5 and 9 and generally unusable because the connection isn't stable. Even plugged directly into the modem it has the same issue. There's a 20+ minute wait to get "tech" help which isn't really helpful. And even then it seems like they're juggling multiple customers at the same time. There's a 3-4 minute wait between responses after the convo has started (in chat). Not even sure what their purpose is at this point. After waiting 28 minutes to get a rep last time and then another almost 30 minutes for her to reboot the modem once, which didn't fix the issue, I asked if a tech could come out and check the lines. Rep disappeared. Never responded again. Wth? Horrid service.