Suddenlink CommunicationsReviews 128

I work 6 days a week and Suddenlink understood that. I called suddenlink to confirm my appt between 5p-8p and they confirmed it was still set. At 8:46p I called customer service to find out if the tech was still coming and was on hold until 10p. The rep who answered said she knew I wasn't called about it and that the tech did not show up. She apologized and said she could reschedule for Monday... It's Thursday. I then explained to her how I was expecting this to be done today because I work 6 days a week with an unpredictable schedule. She then asks what does she want me to do? I asked her to refund me my money. Of course that department is closed. I also told her I would like to file a complaint. She disregarded and gave me the number to call and get a refund tomorrow morning. This company is 1 of 3 in my area, I will be trying Hughes out.

Slow speeds (up to 20mbs down), regular service interruptions, and then this:
The outfit hiked the price of service without informing via email, phone, or snail mail about it, no statement has ever been sent to me either. Six months later, they disconnected service without warning and now want to charge late fees and re-connection fee.
I requested that the account was cancelled on Aug 12,2019, called back three days later (Aug 15) to verify but the account had not been cancelled, and there was nothing on the account about my request.

In North Texas, I have used Suddenlink around 20 years. This company is the absolute worst in customer service, out of the call center in Tyler, Texas. They promise this and that, and nothing ever happens. This new corporate owner of Suddenlink, is Altice, and they really suck. We don't even have a manager here to talk to. There is no one up the ladder who we can complain to. They just don't care, and I spend over $200.00 a month for their garbage...

We have been with SuddenLink for over 12 years. Have had many problems over the years, mostly the picture checker boards all the time.Our bill is now over $180.00 per month for the same service that used to cost $80. They give great deals to new customers but nothing for long term customers. Since we are seniors I would have thought there would be some sort of deal. Finally had to close the account today due to funds. I don't know how many people I talked to but no one would help.

Suddenlink owns there own in house collection company. "Usually the 1st scare tactic". Then at the start of the calendar year ( most common) any unpaid balances legitimate or not, are listed as write offs and reported to the IRS as such. The write off is then sold to a 3rd party collection company in which you have no obligation to pay. You have NO Contract with them - Period. UNLESS you respond and admit debt. That is how it works folks. The 30 day must respond non sense or "the debt will be considered valid" is smoke in mirrors scare tactics. Obviously if you are in serious debt, then seek a quality credit repair and service company, or legal assistance. I am posting this because as a former decade customer of Sudden Stink, I relocated, stopped service, paid my final amount. Three weeks later at my new address I receive a bill for $75.00, they claimed I had another modem issued to me, in my possession. UTTER Nonsense. "Buy we have it on record". I upgraded my Modem and picked it up at a local office and returned it. I went around and around, finally a supervisor said, case closed, no further bills or collections. A TEN Year Multi Service Paying customer! Yet $75.00 laid between SuddenStink and there collapse I guess. Case closed mid July 2017. What do I get in January 2018? You guessed it, a collection notice from a 3rd party agency. Knowing the Game, how it works, What am I going to do? Too bad the collection was not printed on toilet paper. POOR BUSINESS SUDDENLINK, ULTRA POOR!

This company, customer service, call center supervisors, agents sucks. I made my payment before my extention deadline and still they still disconnected my service, not to mention charging me the $ 10.00 disconnected fee and for not having service for two days. I have; spoken to numerouspeoplelike agents supervisers and chat and not gets fixed on there end just more charges and fees and god knows what else. I am switching companies and never dealing with this company. It is at a -10,000 for poor customer service, poor management, they dont know what they have or they tell lies. They cant even say the same lie or agree on the same lie... disappointed, upset, and angry

I've been trying to my billing address taken care off called them on the phone and the customer rep are rude and very unprofessional but yet still want to change people services plan and not help the customer with there problem. I need to report them to some body that can get on sudden link and make them do there job. Oh you can't cause there the only internet provider in the state of West Virginia that is monopolizing the surrounding areas of Charleston West Virginia and they have no one to answer too. So if some has info that can help report them please share it

Suddenlink internet, WIFI and phone services are a JOKE! Please do yourself a favor and run away from Suddenlink services. If the house you want to buy is in an area where ONLY Suddenlink services are available, keep looking! I have had to learn the hard way and I don't wish any of this pain, frustration, terrible service, and outrageous price gouging that comes with Suddenlink on anybody. Suddenlink SUCKS!

My business has internet service with Suddenlink. We were given an IP address that was already being used by another business. We wrapped much of our network around this IP, but had intermittent issues as would be expected. The tech that said to reach out if we had any issues, would not, and has not responded. My Rep has not responded. I cant go to the local office, because they dont deal with businesses. I reached out to their corporate headquarters, and they passed it on to a business billing manager, but he wont return my several messages. The corporate executive service team wont help. This has cost my business quite a bit of money in excess of $1500. Suddenlink seems to not have a care for their business customer on this. I have an IT company, and we deal with carriers all over the country. This is definitely the worst customer service I have dealt with.