After writing my review about Stylewe.com, customer service picked up the ball and immediately sent an apology and refund. One thing I forgot to mention is what first prompted me to buy a dress from style we.com - they have great designs, some of the most interesting I have seen in a long time. Just wish the end product was equal to the design. There is always room for improvement!
Delivery was on schedule. I love how quickly this website handled my order. I'd like to see more angle shots on clothing, especially the ones from behind. I had a hard time determining how long it would be.
Most of these Oriental companies do not care what you think or how they treat you. I had to learn the hard way. I have lost so much money taking chances on their websites. I am a retailer trying to buy wholesale. Won't fall for their false advertisements anymore!
Sorry to let you down. Can you inform us what issues you are running into so that we can check it for you?
Our shopping website is focus on selling products with fine quality and beautiful design, which has attracted a lot of customers around the world. We do hope you will have a wonderful shopping experience in StyleWe~
Any more questions, feel free to let us know, we will happy yo help.
Although a StyleWe representative answered my previous post and indicated my merchandise (which was ordered May 21,2018!) would ship soon, I still have not receive my order as of today, July 9,2018. This is ridiculous. I wish they would just tell me the truth.
We much regret to inform you that your order is out of stock. We will process the refund in one week.
For the inconvenience it has cause to you, we will offer you a coupon ($20 off over $150) for your future purchase.
Pls contact us for coupon when you ready to place an new order.
If there is any questions, pls don't hesitate to contact us for help.
Thank you for your response. I have been promised this before, when your site still actually had live chat, and it did not happen, so I hope that it is true this time. By the way, I am awaiting delivery on two orders (not just one), so I hope you have urged the shipping department to expedite both orders.
Thanks again.
Happy! Content! Loving! I am really not one of those who go out of their way and type words on a websites thread praising them hopelessly. But what to do! Some experiences just push you do thing that you have never done before. So I ordered a beautiful green color gemstone from StyleWe and as I wanted to wear it with an olive colour frock, which too had been bought from the same place, on my sisters birthday, I placed the extra fast delivery. And believe you me I got the jewellery piece before the expected hour and this gave me the entire worlds time to mix and match it with other dresses. I am not just amazed but impressed too.
I'm not sure why there are so many complaints about returns? All I had to do was send an email request... a polite rep replied with a return code, which I included inside the box and also wrote on the outside. At USPS, I snapped a photo of the box after the postage had been affixed, and attached the pic with my email confirming I'd shipped the box. They refunded my money within 2 or 3 days, possibly before they'd even received the actual box. Very easy to work with, IMHO.
They have a truly unique selection, so I will try them again. Neither of the items I ordered looked right on me, but they looked like the photos and the sizes were right. Order a size larger, perhaps... go by the measurements chart.
This time my orders had taken more than one month. I placed my order on June 23,2018 and today is July 30. Out of 6 items only arrived after 20 days and the rest? They keep saying it will send ASAP but they couldnt tell me when. I dont think I will order from this site anymore. Not professional and cant trust their customer service.
Sorry for the delay, now there are many orders piled up, and we are now quite short of hands to process orders. We are now hiring more people to to help. As checked, all the items are shipped out for your order, the last portion of your order will reach you by August 1. The package will be delivered by DHL. If you have any other questions, u can message me or drop us an email (services@stylewe.com) at any time.
I ordered two dresses from this site and while they look beautiful, they are very oddly sewn together. Though the fabric pretty, they just don't seem made to fit a person. I have emailed multiple times to get a return label so that I can be refunded and the website says they will send me return information in 48 hours, it never does. Anyone else had success returning items?
Upon checking, we have solved this problem with you via email.
We do hope you will have a better shopping experience with us in the future.
Thanks for your tolerance and patience with us to settle this matter.
If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.
Pricing is very good... but you get what you pay for. No service whatsoever. I have orders dating back to 04/25/16 that I am still waiting to receive a "RLA" from their staff. Obviously, they have your money and are not excited &/or willing to give it back. Therefore, order at your own risk. This is not typical of the numerous internet fashion offerings available. There are too many other high caliber businesses to purchase from to spend the time and headache with STYLEWE.
Sorry to hear you are not satisfied with the return process, actually, we are trying our best to simplify
The return, we've been changing the return process quite a lot in the recent months, just in purpose to bring a more easier and satisfied shopping experience to our customer.
We have sent you the return details for each of your order, pls return accordingly, after you return,
Pls email us the return checking number, we will process refund immediately.
If you have further questions, you can chat with us online or drop us an email (services@stylewe.com) at any time and we will get back to you ASAP. Have a nice day!
Upon contacting the company about returning 4 items, I was discouraged from sending them back and was offered a whopping 15% of my original purchase price. If you aren't really going to offer a return option other than going thru international shipping, customs, etc. simply state this up front. Don't say returns are an option and then tell customers not to actually return items. Other international clothing companies offer a minimum of 30% return on the cost! I will not ever waste my time or money buying from this company again.
And don't be fooled by the images vs the reality of what is received. The styled images make the quality of the product look significantly better than what's received. Instead of rich, vibrant colors, you get washed out lifeless colored items.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at services@StyleWe.com or by chat online.
StyleWe is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Excellent online boutique, quality clothing and also different. I love its unique style, clothes adapted to our time. Everything I bought feels great, there is no friendship that does not comment on my outfit, I love it.
Everything is a scam
1. Images are deceiving - looks good on photo but the fabric and workmanship is very, very poor
2. Sizes are wrong and had nothing to do with measurement's provided
3. Return policy is the worst with lots of small texts that you should have read before ordering
4. Everything is made is China not California - therefore returning the product to China with receipt is a fortune - leaving you with the only option of accepting their conditions
5. Receiving your order on time is equal to wining the lottery ( it could happen) The package travels thru Bahrain airport etc
Enough said - i got burned... read my post and save yourself the trouble and time
We cannot locate your order in our website.
Pls send us correct order number so that we can check.
If you have any other questions, u can chat with us online or drop us an email (services@stylewe.com) at any time and we will get back to you ASAP.
I was so happy about this purchase before I got it! I saw positive reviews on site and read their philosophy. I was so naive to believe it. And was thrilled that there is at last so many pieces that look great and different. Not quite.
I ordered a parka that looked one way on the picture and was something else completely in reality. Heavy duty of worst kind cotton material (I am not sure that the word "fabric" can be used here), buttons are falling off, the thread is loose and ends are seen all over the coat. It looks like vocational school beginners' project gone bad. I fee that the obligations to ma as a customer were not met. Alas!
Sorry for all your unsatisfied.
We have sent the return details to your email. Pls have a check.
Pls check your email, and tell us your option. We promise you we will settle this matter at the best way we can.
If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.
This site might be an OK place to shop if you are a Size 6 (US) or smaller. I am a size 8-10 and ordered several items in L and XL, based on StyleWe's size chart. No item fit. In addition, I found the fabric of most items to feel cheap and uncomfortable.
So, I had to spend a small fortune to return everything. And the return process is a huge hassle. But, I will say they responded quickly after I posted my original, annoyed review here.
If you're looking for interesting fashion, you can do much better elsewhere.
Sorry for the inconvenience.
Upon checking, we have issued a refund for you on all the orders you mentioned. We are so sorry that you are not satisfied with the items. And pls note that some of our items run one size smaller, so it will be better to choose bigger size. Every time when you click the size "S, M, L"etc，it will show the corresponding detailed measurements for the specific size. Then you can check. You need to refer to the item Product Details to see the exact measurements first and choose the corresponding size (S, M, L, etc). The size guide is just a reference for all the items, which is not as accurate as the info of product details.
We hope to see you again at StyleWe.
If you run into any issues, feel free to drop us an email and we will get back to you ASAP.
Today, I foolishly placed my order before checking the horrible negative one-star reviews. It's genuinely alarming. Had I known about the very poor customer service and that the majority of clothing is made in China, I would not have risked ordering. Will write again after order is received. Hopefully, it will be a positive experience. Fingers crossed!
Hi Eleanor, Could you pls provide order number so that we can check for you? You can contact us by live chat or email to services@stylewe.com or call us if you have any questions. Best regards, StyleWe
Love the two items I purchased. Unique coat and top. You won't see yourself walking down the street as these items are not available in stores. My first purchase exceeded expectations - can't wait to update my Spring and Summer styles using their services.
This website sells a variety of quality clothing at incredible prices. They have regular sales and with free returns and shipping it's easy to get your items. Even when there was a problem when I paid for a t-shirt and it sold out, they not only made an immediate refund, but also sent me a discount coupon for the next purchase.
Bought some gifts for my girlfriend for her birthday from StyleWe. I was a little concerned about the few negative reviews but they are dead wrong. The clothing was delivered on time, fit well, and my girlfriend loved them. Needless to say she is very happy with me!
You will find Great selection i have ordered from stylewe a number of times and I've been extremely impressed and shipping needs a while but it's still worth every penny and the customer support team is responsive.
My experience with StyleWe is 100% positive, and I am Italian and very spoiled about fashion! :) I ordered 3 items: they arrived on perfect time and the clothes are as they appear in the pictures: high quality material, unique design. I love them! Sadly, I have to send back one dress, because too small. I contacted StyleWe, their customer service was prompt and super helpful, they gave me different great options, in 3 days I received my cash refund. They were present and super kind. Actually I don't understand why there are bad reviews of this website, they are really great! I really recommend StyleWe, you won't be disappointed!
Overview
StyleWe has a rating of 2.5 stars from 5,154 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with StyleWe most frequently mention return policy, tracking number and poor quality. StyleWe ranks 36th among Women's Clothing sites.
Instant Feedback
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive designer fashions at StyleWe.
We believe the fashion trend should not be controlled by the few, but rather be guided by the collective actions of every designer and fashion consumer. At StyleWe, our goal is to empower designers so that they no longer feel hidden behind the brand, but are able to proactively communicate directly with their customers throughout the entire fashion life cycle.
We believe fashion should be personal and diversified. Fashion designers should not cater exclusively to the rich and famous. We have dedicated ourselves to enabling talented fashion designers to build their own brands and achieve their dream. Together with our designers, we will deliver high quality designer fashions to everyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Barbara K.
We are sorry for our late reply. We have refunded your order already, pls check.