StyleWe

I bought two Dresses and paid with PayPal. Relieved timely, however, not satisfied with the quality and sizes were too large. Submitted email for return and received an automated response that customer service would respond in 24 hours, however, no one has responded on 4 days. I sent three more emails with automated responses only from style we. I have opened a dispute with PayPal as I have read through the reviews and I cannot find not one bit of information on returns, I will also be contacting consumer affairs if PayPal is unable to resolve. The dhl package has a shipping address from China... nothing about New York. Hard lesson learned, do not purchase from anyone without a return address and phone number!

The selection of items was great. Ordering was easy. Im hoping both items are in stock and will get shipped in a timely manner. My first order took at least 4 weeks to arrive. Hope this time is better!

Purchased 3 items over a month ago, heard nothing for over 3 weeks. When goods finally arrived there are 2-3 sizes too big from the normal sizing listed. Fabric/quality is absolute rubbish and nothing like the models are wearing advertised on Instagram. Have sent 6 emails requesting a return docket as stated on the returns policy and have been ignored. When a response finally came through it is to offer me 15% off or a store credit NO THANKS! Do not purchase anything from here this is a backyard operation out of China! I am reporting to Chinese authorities should I not get a full refund.

My first shipment arrived, and I immediately understood 1) why you can't zoom in on photos on the website 2) why there are no product reviews on the site. The quality is terrible, cheaply printed fabric and the garment is too small (even though I ordered by the measurements). And then you have to not only pay for the return, but also go through an elaborate process including photographing your package before mailing, and emailing them the photo. Who does that?!? Don't be fooled--the world is full of better option.

My first purchase consisted of 2 silk tunics. I had some anxiety about the fabric not being as nice as I imagined it to be--sometimes, you never know what will arrive. I'm happy to say that the tops exceeded my expectations in every way! Quality manufacturing; lovely design; beautiful prints, but best of all the fabric was as light, floaty, and fabulous as I hoped it would be. I was so pleased with the items that I've ordered 2 more tunics (mini dresses but I'll wear them with crop leggings), and can't wait till they arrive.

Note: One of the dresses is on back order, so they volunteered to ship it express for free when it becomes available. That's customer service!

Loving StyleWe,

Kimberly
Eugene, Oregon - USA

I wrote a poor review with one star rating about StyleWe on SiteJabber a couple of days ago about their refusal of even exchange an item merely due to the size problem. They responded immediately, apologized and offered me full refund in 3 business days once they get the return tracking number. I welcomed them such a quick action to correct the problem. Lanny S. Was nice and responsible rep. She was the first one quickly replaced the wrongly sent item. It was someone else refused to exchange for a bigger size. I assumed StyleWe has a huge volume of online business, not every time you met some one like Lanny S. I hope they, as a young Chinese company, is learning and improving, gradually adopting the American customer service culture. I wish them continue having more prosperity.

If y ou are tempted by this attractive site, just be aware that Stylewe does not make returning the item you have received easy. They do not, as do most mail order sites (Amazon, Zappos, Garnet Hill), include a return label with your packing slip. You must send an email requesting it, then they must review your request before emailing you the label, which you print out. This can take 48 hrs. (In my own case, my printer was broken so I had some extra running around to do.) Then I had difficulty finding the proper button to push to take me to their privacy policy and return procedures (required) requiring 2 more email exchanges before I could even submit the request for a return. Then once you have (finally) mailed the package, you must send them a photo of the mailing receipt. I will not order anything from them again.

I bought 3 dresses before going to the holiday. The subtle combinations of gray, blue and small black stripes are just mind-blowing. The dresses fit perfect for me. I was very much confused as it would be too tight but it flatters on my body. Got it delivered within a few days which is again a great thing.

Bought 3 dresses in late December, they arrived on the time expected (shipped from China, per address on DHL envelope). Lovely dresses, fabric quality and construction was exactly what I expected from the images online. No complaints there. Unfortunately, the size at the top (breast area) was just too small (Chinese proportions?).
So I asked for return instructions, they responded the email in a timely manner, and then returned by money as promised: no issues whatsoever. Very satisfied with their service.