StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The order remained in processing for over a month. I cancelled the order before it shipped.
The shopping experience was good. I like that I could choose flex-pay.
Glitchy website
Stuff in my basket I didn't even look at
Haven't received all the items yet
4-6 week delivery timeframe
Swimdress black has different neckline than shown online
Glitchy website
Stuff in my basket I didn't even look at
I was impressed with your website but not necessarily with the merchandise I received. Then I had problems with the procedure for returning one article of clothing. Too many steps and I never got an authorization for returning it (Step 3). But I did receive many other text message regarding buying other products.
I ordered nice black blouse,but I never get it I do not why.I asked to get my money back and will get. I waiting about a month. Nobody tell me reason why I did not get. Happy to get my money back. There is nice clothing but I can not order any more.
Ordered 2 tops and only one arrived! They haven't responded to my 4 to 5 emails regarding my order!
Dear Customer,
Thank you for your feedback, and we apologize for any negative experience you may have had. We have reviewed our records and found that we responded to each of the emails you sent us. Our latest email was sent on 2023-04-24. If you did not receive any of our emails, please check your spam folder.
Regarding the remaining item in your order, we would like to assure you that the package is on its way to you. The estimated delivery date is 2023-05-05. To track your order, please visit https://www.stylewe.com/order-query.
Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact our customer service team by email at services@stylewe.com or live chat.
Best regard
Stylewe
Beautiful clothes and good prices. Site is extremely easy to navigate.
User friendly site and clear direction along with good quality clothing material.
I like the style and price in website but when I ordered I received my items very late and some Item missed. Based on their return policy first I should specify which Items and for what reason I'm returning and 24 - 48 hour after an email from stylewe will come that has return address on it and after items were received at stylewe, the items would quality control if it's ok or not and then customer would receive his money back! In my case I keep sending return request from 3 weeks ago and I never get respond back!
The sizes are not standard. I ordered Small but the items are very big in size. I completely disappointed by it's customer service and It will be my first and last purchase from this site. I'll let my friends know too unless I receive proper customer service and support within 48 hours.
Dear valued customer,
We apologize for the poor experience you have had with our products and customer service. We understand your disappointment and frustration and we want to make things right.
Regarding the delayed delivery of your orders, we apologize for any inconvenience caused. Please note that some delays may occur due to factors beyond our control such as customs or shipping carrier delays.
Regarding the issue with missing items, the packages are on their way to you. You can track the shipping information at https://www.stylewe.com/order-query
Regarding the return process, we apologize for any difficulties you have experienced. Our return policy requires customers to specify which item(s) they are returning and for what reason in addition to our quality control procedures before issuing a refund. And please note that we sent you an email regarding your return request on 2023-04-19. Please try to check your spam folder.
Regarding the sizing issues, we apologize for any confusion that may have arisen due to our sizes not being standard. We will take your feedback into consideration as we work to improve our product descriptions to better reflect the sizing of our items.
Thank you for bringing these concerns to our attention. We value your business and are committed to providing excellent customer service. We will do our best to resolve this matter to your satisfaction, and we appreciate your patience and understanding.
Best regards,
Stylewe
I like the different beautiful options in this website. It was my first experience, I hope I like the real items when they were delivered the same way
Very good need dresses in 2 weeks bad experience trying 2 place order which I finally was able 2 place an order which It took me about a week to finally place order. I want a full credit put back on the credit card StyleWe took it from
Dear valued customer,
We understand your concerns regarding the return. As mentioned in our return policy, our policy requires items to be returned to our fulfillment center, and the buyer is responsible for the return shipping cost.
However, we offered a partial refund to avoid spending return shipping costs on you. We are sorry that this solution did not meet your expectations.
Regarding your return, we have already sent you a return shipping label which indicates the address where you can send the package back to us. Once we receive the returned package, we will issue a full refund to you.
Thank you for choosing our store, and we appreciate your business. If you have any further questions or concerns, please do not hesitate to contact us.
Best regard,
Stylewe
Ordered only received half of the order. They said they would send an email that I would receive the next day and had to send it back in 24 hours. No email! Won't be using them anymore!
Dear valued customer,
We apologize for any frustration or inconvenience caused.
We sent a reply to your email on 2023-04-16 and 2023-04-23. If you did not receive our email, please check your spam folder, as it may have been filtered there.
We wanted to inform you that the remaining item(s) from your order are on their way to you. The estimated delivery date is 2023-05-10.
To track your package, please visit https://www.stylewe.com/order-query and enter your order information. This will provide you with updated information on the status of your shipment.
Thank you for choosing our store, and we appreciate your business. If you have any further questions or concerns, please do not hesitate to contact us.
Best regards,
Stylewe
Very easy and easy to order but the dress was poorly made at the top.
Ordering was easy but the quality of the dress seemed cheap.
I was disappointed because I didn't know that the 2 pieces only the bottom are for sale on the price.
So far the check out process was easy. The item was too small. The fabric was not as pictured. The return process was difficult. Having to send return agent and tracking number was new to me. The return shipping cost was excessive. Still waiting for my refund.
Dear valued customer,
Thank you for your feedback regarding your recent shopping experience with us. We are glad to hear that the checkout process was easy for you, but we apologize for any disappointment or frustration caused by the sizing and fabric of the item you received.
Regarding the return process, we understand that it may have been difficult for you. Our team is constantly working to improve our policies and procedures to make them more user-friendly and convenient for our customers. We appreciate your feedback on the requirement to send a return agent and tracking number, and we will take this into consideration as we continue to improve our return process.
Regarding your refund, we are processing the refund. However, depending on your bank or payment method, it may take several business days for the refund to appear on your account.
Once again, we apologize for any inconvenience caused and appreciate your feedback. If you have any further questions or concerns, please do not hesitate to contact us by email at service@stylewe.com. We value your business and are committed to providing excellent customer service.
Best regards,
Stylewe
So far the check out process was easy.
Very good. I have used this site before and was happy.
I have ordered quite a few items from Stylewe and have loved them, this blouse is not as expected.
Hope that the delivery is faster. Product is not as expected. Colour runs when washed.
I was ready to do some serious shopping after looking through the site. After reading the return policy and the pay-to-return "final sale", I decided to pass. I can get these pieces custom made and avoid the nonsense. Because I shop in large quantity, I never pay shipping or return fees.
Dear valued customer,
Thank you for considering our store for your shopping needs. We apologize that our return policy did not meet your expectations.
We understand that our policies may not work for everyone, and we respect your decision to pursue other options that better suit your needs. However, we do want to emphasize that we value all of our customers and strive to provide a positive shopping experience.
If you have any feedback or suggestions on how we can improve our policies, please do not hesitate to share them with us. Our team is always looking for ways to better serve our customers.
Thank you again for considering our store, and we hope that you will keep us in mind for any future shopping needs.
Best regards,
Stylewe
Delivery can be a but faster still have not receive order from
March 17th very disappointed
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive designer fashions at StyleWe.
We believe the fashion trend should not be controlled by the few, but rather be guided by the collective actions of every designer and fashion consumer. At StyleWe, our goal is to empower designers so that they no longer feel hidden behind the brand, but are able to proactively communicate directly with their customers throughout the entire fashion life cycle.
We believe fashion should be personal and diversified. Fashion designers should not cater exclusively to the rich and famous. We have dedicated ourselves to enabling talented fashion designers to build their own brands and achieve their dream. Together with our designers, we will deliver high quality designer fashions to everyone.
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Dear valued customer,
Thank you for your feedback. We're sorry to hear that your order was in process for over a month and apologize for any inconvenience caused.
We would like to confirm that your order has been canceled and refunded as per your request.
Thank you for considering us for your shopping needs, and we hope to have the opportunity to serve you better in the future.
Best regards,
Stylewe