StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Relatively easy to move around the site. The only thing is that it take a long time to receive the order. Almost 3 weeks for notice of shipement, of one item. Still waiting for 2 more items from the same order
Excellent. I had to return some outfits because they were too small. That had nothing to do with Style We. I am between sizes. It was very easy to return
It was Easy as pie to order something beautiful to wear on my vacation and Birthday, so I ordered 2 outfits back in March, but one outfit arrived after my Birthday, so I wasn't able to wear it, and the other outfit never showed up after 2 months! So I had to go to PayPal for resolution
Repeated message that my email address and order number were wrong even though I cut and pasted info from StyleWe to me.
The online chat never worked. I tried several times and never got a reply until it was too later to return the pants within the 7 days I read on the return procedure. I feel it was done intentionally. Online chats should not take that long for a response!
The coupon code that was offered 15% didn't change my total fir my order!
Thanks anyway, cute sporty joggers, however, I thought I had ordered the top too as a set as shown on the pic.
Beautiful reasonably priced garments & processing, Thanks!
Beautiful photos ofvoriducts that atent that great when received. I have only gotten 1 of 3 items I purchased - still waiting 2 months later!
Dear Customer,
Thank you for reaching out to us regarding your order. We apologize for any inconvenience caused by the delay in shipping.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping. Please be assured that we are doing everything we can to get your order shipped out to you as quickly as possible.
If you would like to check the status of your order, you may check via https://www.stylewe.com/order-query
Or please provide us with your order number via email, and we will be happy to look into it for you.
Best regard,
STYLEWE
Ordering was easy but delivery took much longer than I expected. 3 weeks.
The skirt seemed rather big where the waist is concerned.
Pretty easy so far, its my first time
Straight forward but some misleading information e.g. pick 4 items and get 60% off and shipping is free for over £43.
Incomplete delivery e.g. its like getting a pice when you order for a pair and delivery was done in bits.
I feel l am overcharged and still l can't use the items b'se they are not complete.
I waited so long and still have not received an item that was previously ordered 3 months ago.
Plain crew neck Jacket and Vacation Square neck Plain sleeveless Midi Dress white( STYLEWE HBB*******). Please advise as to when it will be shipped. I got the email stating that it has been paid that was 3 months ago. I wanted it for my anniversary in April but never showed up.
Dear Customer,
Sorry for the long waiting.
Upon checking, we would like to inform you that your order has not yet been shipped.
Please note that delay issues are common among many online retailers, particularly during peak periods or for popular items. We appreciate your understanding and patience during these situations.
If you would like to confirm the status of your order, please feel free to contact us with your order number via email, and we will be pleased to assist you in checking the status of your return request. Please direct any inquiries to our email at services@stylewe.com.
Best regard,
STYLEWE
Beautiful Clothes, looked nice. Ordered for my wife for mothers day but not true to size
Excited about all of the items. Really looking forward to order.
I placed my first order today with Stylewe and I am dissappointed that I am unable to reach customer service by phone. They send you to chat - the only problem is THEY DO NOT ANSWER CHAT! I need to edit my order before it ships. If someone could call me immediately then I will gladly re-rate the review. Cherie *******968
Dear Customer,
Sorry for the inconvenience.
We regret to inform you that we do not currently offer telephone support.
Occasionally, our chat service may experience delays due to high chat volumes or technical difficulties. If you encounter this issue, we suggest trying again later or contacting us via email at services@stylewe.com
Please rest assured that upon receiving your message, our team will investigate the matter promptly and provide a timely response.
We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Best regard,
STYLEWE
Beautiful clothes on site, but for some reason either the fabric isn't the same, the stitching isn't the same or the fitting or cut isn't correct…. Out of the 25 pieces I ordered, only 2 are reasonably close to the picture on site.
Not a fan missing items that were charge to my visa
Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
After verification, we found that three items in your order were canceled due to delays or being out of stock. This is a common situation, especially during the sale of popular items. We will continuously improve our inventory management and logistics to reduce such issues and ensure a better shopping experience.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
Anyway. Thank you for your feedback. We are committed to improving our service to make it simpler and more precise for customers to select the correct size.
We would like to inform you that you may reach out to us either through live chat or email. Both methods of contact are valid and provide efficient communication channels for our customers. Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
Please feel free to contact us at services@stylewe.com if there is anything else we can do to assist you further.
Best regard,
STYLEWE
Pre delivery. (No response from StyleWe)
I) Last week the price was about $10.00 less than the one displayed today!
Ii) The displays do NOT show the back view; why not?
Iii) Is this coat lined?
Post purchase
Iv) Delivery took 24 days! (Ordered 03/13/2023, received 04/06/2023!)
V) Despite paying $53.99, the Trenchcoat was unlined, almost "see through" and the material was cheap with a missing belt loop.
Vii) The Return process is lengthy, convoluted and no acknowledgement of the returned item. Fortunately the USPS via their Tracking # notified me that this item was delivered to StyelWe on 04/14/2023 at 10:21am and left with an individual. Today is 04/25/2023 and still NO REFUND as yet!
I have never encountered so many issues with other on-line retail stores.
Dear Customer,
I’m sorry you feel that way. Our apologies for any inconvenience this may have caused.
After reviewing our records, we were unable to find any record of the question you mentioned before delivery. We apologize for any inconvenience this may have caused.
Please note that we take the price on our website as the standard price. If you encounter this issue again in the future, please do not hesitate to contact us, and we will be happy to assist you in checking the price.
We value your business and appreciate your feedback. To ensure a better pre-sales experience, we will optimize the display of product details on our website, including the back view, to provide more accurate and helpful information for our customers.
We apologize for the long waiting time you experienced during the delivery process, and we are committed to improving our shipping services to provide faster delivery times for our customers.
Regarding the missing belt loop issue, we apologize for any inconvenience caused. We have requested further pictures from you to investigate the issue, but we did not receive any additional images.
We have issued a refund for your order, which should have been credited to your original payment method. If you have any questions or concerns about the refund, please contact your bank or reach out to us via email, and we will be happy to assist you in checking the status of the refund.
Please feel free to contact us at services@stylewe.com if there is anything else we can do to assist you further.
Best regard,
STYLEWE
I) Last week the price was about $10.00 less today!
Ii) The displays do NOT show the back view; why not?
Iii) Is this coat lined?
If the dress looks and feels like the picture I will be quite excited. The dress is exactly like the picture.
If the dress looks and feels like the picture I will be quite excited.
I never received my order even though my address was correct. I asked that the order be re-sent to the address on the order form but never received a response from StyleWe. I would really appreciate that the order be sent back rather than being destroyed. I cannot afford to lose that amount of money.
Dear Valued Customer,
Thank you for your feedback, and we apologize for any inconvenience caused by your order.
Regarding the remaining two items, we apologize that we are still preparing them. We will ship them to your new address as soon as possible.
Regarding the packages that were shipped but not delivered, we understand how frustrating this situation can be, and we would like to resolve it for you. Please respond to our service team's emails so that we can investigate and process the packages accordingly.
If there is anything else we can do to assist you, please do not hesitate to contact us. Thank you for your patience and understanding.
Best regard,
Stylewe
Please let me know how to return anything that doesn't fit.
Bad experience. Very hard to return too small clothing, Cant get in touch with Customer Service. Had I known I would have to go through this, I would have never ever ordered from this site. All I want is a refund.
Dear valued customer,
We apologize for any inconvenience and frustration you may have experienced with our returns process. We understand how important it is to receive the correct size when ordering clothing online and we're sorry that the items you received were too small.
After conducting an investigation, we have found that we sent you an email regarding your return request, but did not receive a reply from you. Please kindly check your inbox or spam folder for our email and respond to us so that we can process your return as soon as possible.
We appreciate your patience and understanding during this process. Our team will do everything in their power to help make this right.
Thank you for considering our store for your shopping needs, and we hope to have the opportunity to serve you better in the future.
Best regard,
Stylewe
Very nice clothing. But you get caught up when you think its the whole outfit. Yet when you buy the top, that is resonable, you end up paying so much extra for the bottoms. Ended up paying way over the amount I wanted for an outfit.
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive designer fashions at StyleWe.
We believe the fashion trend should not be controlled by the few, but rather be guided by the collective actions of every designer and fashion consumer. At StyleWe, our goal is to empower designers so that they no longer feel hidden behind the brand, but are able to proactively communicate directly with their customers throughout the entire fashion life cycle.
We believe fashion should be personal and diversified. Fashion designers should not cater exclusively to the rich and famous. We have dedicated ourselves to enabling talented fashion designers to build their own brands and achieve their dream. Together with our designers, we will deliver high quality designer fashions to everyone.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Sorry for the inconvenience.
We have thoroughly reviewed our records and found that we received your return request successfully and we sent return information to you via email 6 days ago.
Should you encounter difficulty locating the email, please check your spam folder.
Alternatively, you may contact us again with your order number, and we will happily assist you in checking the status of your return request. Please direct any inquiries to our email at service@STYLEWE.com.
Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.
Best regard,
STYLEWE