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Pre delivery. (No response from StyleWe)
I) Last week the price was about $10.00 less than the one displayed today!
Ii) The displays do NOT show the back view; why not?
Iii) Is this coat lined?
Post purchase
Iv) Delivery took 24 days! (Ordered 03/13/2023, received 04/06/2023!)
V) Despite paying $53.99, the Trenchcoat was unlined, almost "see through" and the material was cheap with a missing belt loop.
Vii) The Return process is lengthy, convoluted and no acknowledgement of the returned item. Fortunately the USPS via their Tracking # notified me that this item was delivered to StyelWe on 04/14/2023 at 10:21am and left with an individual. Today is 04/25/2023 and still NO REFUND as yet!
I have never encountered so many issues with other on-line retail stores.
The displays looked good
I liked the trenchcoat style, color and length
I) Last week the price was about $10.00 less today!
Ii) The displays do NOT show the back view; why not?
Iii) Is this coat lined?
I liked the trenchcoat appearance, the white color and the length
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Empty.
Dear Customer,
I’m sorry you feel that way. Our apologies for any inconvenience this may have caused.
After reviewing our records, we were unable to find any record of the question you mentioned before delivery. We apologize for any inconvenience this may have caused.
Please note that we take the price on our website as the standard price. If you encounter this issue again in the future, please do not hesitate to contact us, and we will be happy to assist you in checking the price.
We value your business and appreciate your feedback. To ensure a better pre-sales experience, we will optimize the display of product details on our website, including the back view, to provide more accurate and helpful information for our customers.
We apologize for the long waiting time you experienced during the delivery process, and we are committed to improving our shipping services to provide faster delivery times for our customers.
Regarding the missing belt loop issue, we apologize for any inconvenience caused. We have requested further pictures from you to investigate the issue, but we did not receive any additional images.
We have issued a refund for your order, which should have been credited to your original payment method. If you have any questions or concerns about the refund, please contact your bank or reach out to us via email, and we will be happy to assist you in checking the status of the refund.
Please feel free to contact us at services@stylewe.com if there is anything else we can do to assist you further.
Best regard,
STYLEWE