StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
These sizes are not comparable to American sizes. Run very small. Impossible to return product since no return shipping address is available. Messages keep referring to online "Returns" without giving an address.
I just received my Slit Printed maxi dress and i am rocking it.
The Customer Service people at StyleWe were incredibly helpful in returning several items my boss decided were not for her. They walked me through the return process and credited her account within 24 hours of the return being shipped.
Hi Lisa, we have issued full refund on your order already, pls check back your account to confirm it. If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.
I should have listened to the reviews on here and on other sites. It has been 2 weeks since the order was placed and stated it was shipped. For days there was no movement on the DHL tracking number they gave me, so I wrote DHL and they stated they had not even received the package to start being delivered despite an email from StyleWe saying they had shipped it! I wrote StyleWe about this and got the usual auto-reply stating they would be in contact within 48 hrs. NO CONTACT. Some movement on the package was finally happening but then stated it would take 10-15 business days from THAT DAY NOT from time ordered or time it was allegedly "shipped". I wrote them twice again about this issue and to this day still NO RESPONSE. I want a refund on my order asap but doubt I will ever get a response. DO NOT ORDER FROM THIS WEBSITE.
UPDATE: Lanny states they sent it out immediately... they sent an email out stating they sent it out 3/23/16... but after no movement on the DHL tracking number they provided and ZERO response from me writing them twice about it, I wrote DHL and they did not drop the package off to DHL for shipping until 3/30/16. That is 7 full days of no movement! That is not immediate. Then on the site it states "Shipping: Our standard shipping is with postal mail. It takes 7 to 10 business days to deliver to most of the locations worldwide. Our Express delivery is with DHL. It takes 2-3 business days to deliver. " After more unresponded inquiries from this company, I wrote DHL again and they state that this companies packages have a 10-20 shipping time and that does not include customs or USPS shipping. I am now requesting a refund, lets see how smoothly this goes :/
Dear Customer, your package was shipped out immediately after we received your order, we shipped your order via DHL e-commerce, and the DHL will tender you package to USPS after they arrive local, the USPS will only be valid after they get your package, before this, you can log in your account, and click the tracking number to get access to your package status. Thank you for waiting.
Purchased a dress online, took 2 months to receive and the product was nothing like I expected. The sizes they propose are about 6 sizes too small.
Customer service is horrible. They would not let me return the dress, therfore, no refund.
I threw it away. $200+ down the drain.
Also know as Dress Sale
Hi Juduy, can you tell us your order number so that we can help?
Great seller! Super fast shipper! Excellent communication.
Sizing is difficult to judge so you need to send things back to swop out sizes - and postage just takes far too long - between ordering - sending back immediately and waiting for replacement one item took a month to get right. Products are OK - a bit on the expensive side for what it is.
Hi Claire, pls tell us your order number, so that we can help you check immediately?
Got it 2 days earlier. At first look the skirts color looked bit different as I saw on website before ordering. It was brighter and more sharp. First I thought to change it but Later I decided to keep it because it was awsome when I weared it was fit perfect and looking amazing. I realy love it!
The dress i received was too big. I have been trying to get a return authorization since 3/28. All I got back was an email that customer service representative will review my request and get back to me within 48 hours. I am just not happy at this point.
Dear buyer, Your refund is under processing now, please check your account within 3 business days.
Thank you so much for your cooperation with us to settle this matter in a timely matter. Please kindly check your account by then to make sure you receive the refund.
We do hope you will have a better shopping experience with us in the future.
Thanks for all your patience and may you have a nice day!
I love the amazing selection of dresses on this site. The quality is great for the price. Only note is to be careful for sizing. I'm usually an S in most things but on StyleWe I'm an M. Just check the measurements before you order!
Stay away!
It took almost a month to get my order. Quality and size are not working for me. I have to return the items. BUT... customer service doesn't reply my requests to process a return. No address and no customer service phone number. Attempts to contact the customer service via email have not been replied.
A business practice of getting customers money and not providing the committed services is STEALING!
StyleWe is dishonest, suspicious business - FRAUD
Hi Irina, we have issued full refund on this order already, pls have a check to confirm you have received the refund. Thank you for your great cooperation with us tp settle this matter asap. GREAT NEW! We are going to have a night team which will stay up all night to reply our customers' emails. We are hopping this will provide a more convenient way for our customers to shop with us, have a nice day.
To my surprise, I had no trouble with this seller whatsoever. StyleWe has surprised me with the selection of their selection: the quantity, the styles, the quality and the different designs. I am delighted.
One of my orders with them, had to be returned. They sent me the wrong color. In contrast with what I expected, I got a reply already the next day and the customer service was really reasonable and professional. I got my dress in the correct colour.
I still order on the site, because this was the only hindrance so far as the rest of my orders arrived promptly and as described.
The site is also very nice for browsing. It gives me a calming feeling and I got the impression they know what they are doing and want to present their products the best way there is.
Recently I bought a skirt for my sister it fits her perfectly. The delivery was fast, as expected. The color and the texture of the fabric are nice to look at and to the touch as well.
Do not be afraid to give them a chance, especially if you love something from their selection. You will not be disappointed.
The website was easy to maneuver and the dress fits perfectly (and I am a hard to fit (African American with curves!). If the dress arrived in 7-10 days, rather than about 30, I would rated the experience much higher. I love the dress so much, I bought a second one in black.
I have been visiting many of the Online shopping Market Places, but this one is the most reliable place I have ever been. I got the same thing I desired and I ordered.! Nice work (y)
It will be better like this.
I tried first time and my experience was outstanding, the quality is maintained. Appreciation to the finest online shopping market! I would definitely suggest people in my surroundings to go for it!...
ALTHOUGH THE COLORS LOOK NICE IN THE PICTURES, THE QUALITY
OF THE MATERIALS ARE VERY POOR AND THE SIZES, ALL WRONG
FOR THE AMERICAN MARKET.
I WILL NEVER ORDER ANYTHING AGAIN
Hi Maria, We have sent you return details and attach a return label to your email address, pls check your email and return accordingly, if you have any questions about the return, pls don't hesitate to contact us for help. Have a wonderful day.
I received a dress that is different than what is described on the website. The details on the neck and arms are totally different. I submitted a Return/Exchange request 4 days ago and was sent a reply saying I'd be contacted within 48 hours. I've heard nothing back. I am very disappointed, and still now i cant return them. I don't recommend anyone to use this site for buying anything.
UPDATE: After a couple emails with customer service. I still can't return my dress. The customer service, May, emailed me that they will undertake the shipping cost because they sent the wrong dress to me but she didn't send me a prepaid shipping label. She just copied and pasted the company's return policy, which says that I have to place a proper shipping postage. I emailed back, another customer service replied me back with exactly the same text. I emailed back again, they still answered me with the return label without prepaid shipping label. I am so tried of this company. They are wasting my time. I paid $146 for this dress and $12 for the express shipping. Now they are not responsible for the mistake they made. I think I might have to pay to ship this dress back. STAY AWAY FROM THIS COMPANY!
Hi Supat, we have sent you all the return information and attach a return label to your email, pls have a check and return accordingly, if you run into any issues, pls don't hesitate to let us know. We are waiting for your reply then, have a nice day.
No problem with placing orders on stylewe. Prices are average and always correct when it arrive.
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive designer fashions at StyleWe.
We believe the fashion trend should not be controlled by the few, but rather be guided by the collective actions of every designer and fashion consumer. At StyleWe, our goal is to empower designers so that they no longer feel hidden behind the brand, but are able to proactively communicate directly with their customers throughout the entire fashion life cycle.
We believe fashion should be personal and diversified. Fashion designers should not cater exclusively to the rich and famous. We have dedicated ourselves to enabling talented fashion designers to build their own brands and achieve their dream. Together with our designers, we will deliver high quality designer fashions to everyone.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marlene, we did not receive payment on this order, yet, and we could not find any other orders under your account, do you have other orders, can you tell us the order number or the transaction id? We are looking forward to your reply, have a nice day.