Oh sure, the pictures on line look nice but...
I, as the Mother of the Bride, ordered a dress from this company. In the picture online it looked nice. I ordered it 2 sizes larger because I had a feeling it would be made small and I could just get it altered if need be. I'm a 10, I ordered a 14.
When I received the dress 2 months later, it was stuck in a cardboard box, inside out and was so stiff, very unlike how it looked in the picture. When I went to try it on I could not even get my arm in it. I have no idea what size this was, but definitely not what I ordered.
I emailed this company 4 times regarding this problem and they never replied.
I then went to their "chat" online and they gave me an email address for support.
When I explained the problem they said I was too late to return it, that I only had 7 days... whaaaaaat?
Then they told me to measure the dress and take pictures to send them. When I did they said I was sent a 14. Then they told me to keep it!
I don't know who these people think they are to treat a customer this way. I originally had no idea it was coming directly from China. If I had I would not have ordered it in the first place.
This company claims to be in Kentucky, not China. There products are less than acceptable and their customer service even worse. What a scam... I
I'll reporting them.
Hi Juduy, can you tell us your order number so that we can help?