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StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
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Their quality very from 1 item to another. I bought 8 items and only two were acceptable. The rest were garbage. Moreover, they lied when saying we will handle your order in two weeks. It took them four months and I still didn't get 6 of the 8 the items. I spent more than 600 US dollars and got nothing in return.
This sham of a company reminds us all that we should be wary of anything purchased online. We purchased an $80 dress for our daughter and when it arrived it was missing the belt. After contacting them they promised to send it, and never did. We returned the dress, at an expense of $23 as it had to be shipped to China and the refund was never processed. We emailed them and they told us it was missing a belt. After numerous email exchanges they did nothing to resolve the issue.
We are a global marketplace now but a scam artist is still a scam artist. DO NOT WASTE YOU MONEY on these crooks.
Sorry that you are not satisfied with the item(s).
Purchase (except swimwear and final sale) can be returned/exchanged within 30 days from the delivered date.
Kindly please log in your account on our website and go to You - My Orders.
There is "View Order, Return/Exchange " option in the specific order. You need click it to submit the return/exchange request and will get authorization from us by email with return resolution.
You can check the return policy here ：https://www.stylewe.com/information/information?information_id=9
FYI: Item(s) must NOT be returned to the address on the package you received. We will send a label with our designated return address by
Email after you submit the return/exchange request online. We do not accept returned item(s) that were sent back by you directly without our authorization and no refund will be issued if customers don't act accordingly.
Thanks for your cooperation.
If you run into
Sorry that you are not satisfied with the item(s).
Purchase (except swimwear and final sale) can be returned/exchanged within 30 days from the delivered date.
Kindly please log in your account on our website and go to You - My Orders.
There is "View Order, Return/Exchange " option in the specific order. You need click it to submit the return/exchange request and will get authorization from us by email with return resolution.
You can check the return policy here ：https://www.stylewe.com/information/information?information_id=9
FYI: Item(s) must NOT be returned to the address on the package you received. We will send a label with our designated return address by
Email after you submit the return/exchange request online. We do not accept returned item(s) that were sent back by you directly without our authorization and no refund will be issued if customers don't act accordingly.
Thanks for your cooperation.
If you run into any issues, feel free to contact us at any time. Any issues, feel free to contact us at any time.
I spent over 5 1/2 months on my order, it took 8 weeks to receive my order. There sizing was way off, so I wanted to return it, What a joke. Sent several emails back and forth with no resolution. My package was end back on my doorstep because the address that was provided was not deliverable. I lost over $250 dollars. I would not order anything from this company.
We have not yet received your return package yet.
Can you tell us the return tracking number so that we can help you check the return information on line?
Looking forward to your reply.
Larry: I read and understand the return policy. I followed instruction to input tracking # to the site. But Stylewe do not refund upon receipt of return. They only do so after I chase with proof of name and confirmed delivery. I would not have gotten my refund if I don't follow up. I just got refund notification of a item that was received weeks, this refund only happen after I send mails to chase after.
I am still waiting for 2 replacement items Stylewe received returns over a month ago, can you please check the status - I send multiple mails to *******@stylewe.com and left a message at the live chat box but still have not received any response. I would appreciate if you can follow up for me and adv.
Sorry for you had a bad experience with your orders.
Most of our clothes are provided by the designer directly. Our quality assurance continue to be improved and perfected in the future.
We have received your returned items, we have also issued refund of them for you.
Thank you for your feedback and We will relay your messages to our designers. Your feedback is very important for StyleWe and our designers to improve our products and services.
Best Regards,
StyleWe
I ordered a few items with them, first it took forever for them to deliver - I had to continuously asked where the shipment is. When they finally came, their sizes fit is all over the place even though I followed the their size spec to place order. Their description is also misleading - one item description as a cotton shirt that does not have a single ounce of cotton in it. You have to pay for returns, who asks their customer to pay for returns these days - nobody but this company. It is ridiculous. Not only that you also have to constantly chase them for a refund if you want your money. I am still waiting for a replacement after they confirmed received of my returns over a month ago and I have to chase and keep asking for them. Don't buy from this company - its not worth all the aggravations
Im not sure what is possessing me to waste my time communicating with Style-we. But like anyone else that orders merchandise online and works hard for their money, I feel compelled to do so. It has however, become imminently clear that this company will not be in business for long. But I am hoping that my follow-up today will convince others to stay away.
After several attempts at a resolution and/or a refund, style-we sent me a new pair of shoes. The shoes received are ALSO damaged (cut strap, unable to fasten) and they have such a strong foul odor that I had to put them outside of my house.
I implore anyone that is considering ordering clothes from this website, to give it a second thought. There are far too many other websites that are more reputable and wont steal your money.
It should be clear to anyone that is reading these reviews and also reading style-wes responses, that the responses are form (generic) and do not even address the issue. (please see their emails)
Hi Beth McNish,
I1600173
We are sorry to learn that the item(s) you received had a problem. Please be understanding we need some further information to verify this issue, so could you do us a favor to take the following pictures accordingly? Thank you in advance.
For defective/damaged/stains item(s) issue,
We need:
1. A brief description of the problem;
2. A clear picture of the defective/stains part;
3. Please confirm whether the package arrived in good condition, if not, please kindly help us take a picture of the damaged package.
We are sorry for the mistake and for all the inconvenience. But we do need these proofs to solve the problem.
Best regards,
StyleWe
Ordered two pairs of shoes. Both pairs had the straps cut and are not wearable (no way to fasten the buckles). Their first response was a request that I send photos, (which I did, the pics clearly show the defect); their 2nd response was an offer for a partial refund; their 3rd response was argumentative stating that the shoes were intact when sent to me; that its too costly to return them to China (actually California, but I guess somewhere that starts with a C); and lastly that I should bring them to a tailor for repair.
If this werent so ridiculous, it would be funny. I wish I had read the reviews prior to ordering the shoes. Secondly, I wish I would have gone with my gut. Their web site and ordering process are sub par. Hard to order and I had to wait forever for shoes to arrive (not even in boxes, rather in flimsy cheap bags).
Lesson learned. I hope many others will take the time to write a review. And my hope is that these reviews are read and taken seriously. There are far too many good shopping websites to choose from, and people are much too savvy to engage with the bad ones. It will not be long before they go out of business.
This is my second review as I hadn't gone through the process of trying to exchange the awful looking and ill-fitting clothes when I wrote my first review. Trying to return or exchange anything is a nightmare. First, you have to pay the shipping yourself without any refund. It cost almost the price of the items you are returning. Secondly, they don't give you the full price on the refund. They only give you the sale price back and keep the rest. Third, if you try and exchange it takes months for a store credit which, again is much less than you paid. Finally, they don't check the orders and send you the wrong stuff. DON'T ORDER ANYTHING FROM THIS COMPANY. BLOODY AWFUL.
Sorry you are not satisfied with our solution for your return request and the quality of the purchase.
Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. You can just reply to our email and we will proceed.
To learn more about our store credit policy, please visit
https://www.stylewe.com/information/store-credit-policy
Also after we receive the item, we`ll issue refund for you, we cannot issue refund without having the package.
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe
Return location in China, tracking and return label in English needed. Also, they claimed that they either didn't receive the returned items or some items missing in return package.
Sorry you are not satisfied with our solution for your return request and the quality of the purchase.
Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. You can just reply to our email and we will proceed.
To learn more about our store credit policy, please visit
https://www.stylewe.com/information/store-credit-policy
We have stated in the return instructions, the possible duty is paid by buyers, hope for your understanding.
Also after we receive the item, we`ll issue refund for you, we cannot issue refund without having the package.
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe
The items are coming from China, and it takes a month to arrive. The item I have bought has no quality. I wear a medium, and I ordered a large and still doesn't fit me. To return the item, you have to ask for it; it takes almost two weeks to get the label address and then you will find out that you have to ship it in China and you are responsible for the shipment fee. I can't believe this. I just lost $ 64
Sorry you are not satisfied with our solution for your return request and the quality of the purchase.
Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. You can just reply to our email and we will proceed.
To learn more about our store credit policy, please visit
https://www.stylewe.com/information/store-credit-policy
We have stated in the return instructions, the possible duty is paid by buyers, hope for your understanding.
Also after we receive the item, we`ll issue refund for you, we cannot issue refund without having the package.
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe
When I bought the clothes from this US company, they never said the return center is located in China. The clothing I received are not stylish, poor quality, and do not fit. They asked me to pay all the costs to mail to China, and asked not to use either UPS nor Fedex. They asked me to use USPS to mail it to China, and the tracking is always " In transit". Now it is about four months passed, and when I contacted the company, they asked me to wait. I don't think it would take such a long time to ship to China. They pretend that they never received the package. I think this company is not trustable, and I should report them to the proper authorities.
We are sorry for the inconvenience has caused to you, we haven`t received your returned package yet. According to our return policy, we cannot issue refund without receiving your returned package. Hope for your understanding. We are still waiting for your return package, once we receive it, we`ll refund you ASAP.
We have been working hard to improve our products and services. Your feedback is very important to us.
If you run into any issues, feel free to contact us (services@stylewe.com) at any time.
Best regards,
StyleWe
My items came in and did not look anything like the photo or description. Very cheap looking and had style details that were not shown in photo or described. These style detail ruined the entire item. I tried to return per the card instructions and no response. I tried online and they lied several times in chat and refused to take item back. Too bad. Several years ago I bought 7 winter poly jackets for family and friends that were wonderful looking. Even then other items in order were cheap looking but they at least took them back. Don't try buying from them. You will be sorry.
Items(except swimwear and final sale) can be returned for any reasons within 30 days from the delivered date. For return policy, you can check here for more details: https://www.stylewe.com/information/information?information_id=9
If an item is defective/damaged or wrong item.-You must email us a picture showing the problem/defect after submitting the return/exchange request online.
We will issue full refund or exchange upon receipt. If you have any other questions, u can message me or drop us an email (services@stylewe.com) at any time.
This on-line company is terrible to do business with. I ordered 2 blouses that appeared to look very nice on 5/10. They arrived early 6/02. When I tried them, 1 of the blouses was incorrect size! Did not fit properly and did not appear good quality for the pricing, over $50. The other blouse fitted, but the quality was lacking. The trim around the collar was very stiff and scratchy.
It took over 1 week to get the proper return address, back to China!
The package shipped from CA originally! I do not understand why took almost month to arrive? Now, I am trying to get full refund for these items.
Do not do any business with StyleWe! You will be sorry.
Sorry you are not satisfied with our solution for your return request and the quality of the purchase.
Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. You can just reply to our email and we will proceed.
To learn more about our store credit policy, please visit
https://www.stylewe.com/information/store-credit-policy
We have stated in the return instructions, the possible duty is paid by buyers, hope for your understanding.
Also after we receive the item, we`ll issue refund for you, we cannot issue refund without having the package.
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe
Dress was HUGE on me and I'm a big lady. Sizing completely misleading, so when I try to return it says" Our return center is located in Guangszhou, China. Customer is repsonsible for return shipping and customs fee... recommend a 15% cash refund, which is like $9" CRAZY terrible, wow, I am so angry NEVER order from these places, Also took over a month to receive it and the event was long past that I had ordered it to wear
Sorry you are not satisfied with our solution for your return request and the quality of the purchase.
Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. You can just reply to our email and we will proceed.
To learn more about our store credit policy, please visit
https://www.stylewe.com/information/store-credit-policy
We have stated in the return instructions, the possible duty is paid by buyers, hope for your understanding.
Also after we receive the item, we`ll issue refund for you, we cannot issue refund without having the package.
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe
I returned the poor quality clothing I received 2 months ago and have yet to receive a refund, as promised. This company lies to you about their return policies and cannot be trusted. Please, do yourselves a favor and stay far away. If you know of any government sites to which I can report consumer fraud, please feel free to post!
Sorry, I can not find any order under current email address.
Can you tell me your order number or your registered email so that I can find your order?
This is a scam. They send you cheap clothing that looks nothing like what they advertise and costs a LOT of money. And they advertise free returns or exchanges but this is a LIE. They actually charge you the FULL amount to ship it back. I reported them to the proper authorities and you should too: econsumer.gov. Hopefully they will be shut down. They are liars, cheaters, and no one should order from them if they value their money.
This is the third time I've ordered through StyleWe and it will be my last. I've never even received clothing from them BECAUSE THEY NEVER SHIP MY ORDERS. So I cancelled my first two orders. I ordered my third and last order from them May 30th and it still has not shipped. I've contacted customer service several times and they keep telling me it's in quality control and will ship soon. I just sent a message telling them to cancel. I'm bummed because I was super excited - I spent nearly $500 on several items. How are they still in business?!?!
Thank you for your support. Sometime there might be delay due to short of inventory. For some products, especially some hot sale items, they might run out of stock very soon, and we need to work wit our independent designers to ensure the items displaying on our website. That might cause a little bit delay. If orders are delay, our shipping dept will use a faster shipping service or express to ship the delay orders out once they are ready to shorten the delivery time.
Thank you for writing your reviews. I was just about ready to buy from them then decided to look at the reviews
I decided never to by.
Thank you ladies
I ordered two dresses from StyleWe in the late winter of this year, thinking that would be more than enough time for two weddings that I would be attending this summer. It took eight weeks to receive the dresses. When they arrived, they were both incredibly small, unwearable, even though I had purchased my size. One of them was so thin it was see-through. Very flimsy construction. I returned both dresses following all the guidelines from StyleWe, and asked for the one dress to be sent back to me in a larger size. I paid a lot of money to return the items to China! Im still waiting for those dresses to arrive at StyleWes China location and it has been three months since I sent them. I am unable to get anybody from StyleWe to call me back. Instead, I get automated email responses saying they cant do anything because they havent received my package. Ive had to buy dresses somewhere else for these weddings. I am very angry. There is NO customer service. StyleWe should take responsibility for their return process instead of just saying, Theres nothing we can do. Why cant they check with the Chinese postal service to find out where my package is? I have the tracking number Ive given it to them and they will not help. They have my $130. I have no goods. Do not use StyleWe!
We are sorry to keep you waiting, we haven`t received your returned package yet. According to our return policy, we cannot issue refund without receiving your returned package. Hope for your understanding. We are still waiting for your return package, once we receive it, we`ll refund you ASAP.
We have been working hard to improve our products and services. Your feedback is very important to us.
If you run into any issues, feel free to contact us (services@stylewe.com) at any time.
Best regards,
StyleWe
I ordered a dress 12 days ago, it still hasn't been shipped! Their respot, please be patient, it will be shipped soon! I've never experienced this with online shopping, unbelievable!
We are terribly sorry for the delay. Due to hot sale season, the processing time of the orders will be delayed. As per your request, the order is cancelled and the refund will be issued to you in one week.
We have been working hard to improve our products and services. Your feedback is very important to us.
If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
I have been in conversation with Stylewe for about 2 weeks. I have agreed to remove my review in order to receive a partial refund for my purchase. Lets see if they keep their end of the deal.
Stay tuned...
We are sorry to keep you waiting, we haven`t received your returned package yet. According to our return policy, we cannot issue refund without receiving your returned package. Hope for your understanding. We are still waiting for your return package, once we receive it, we`ll refund you ASAP.
We have been working hard to improve our products and services. Your feedback is very important to us.
If you run into any issues, feel free to contact us (services@stylewe.com) at any time.
Best regards,
StyleWe
Do not do business with them. Sizes too small, they do not get that U.S. sizes are bigger than asian. Why don't they sell bigger sizes. Get ready to be jerked around for returns. I am still waiting for return label address they claim they have sent it but nothing comes in it is like pulling teeth to get them to provide you with the return label, SCAM! After over a month of waiting I only received one dress out of four and the BS still on going
We are sorry you are not satisfied with our products.Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So sizes of some items will be smaller than US size.
Size of items from different designers vary. You can check the size guide then decide the size you need.
Or hot sale items, the processing time will longer. We are sorry for the delay. We are also sorry for the inconvenience caused to you.
We have been working hard to improve our products and services. Your feedback is very important to us.
We do hope you will have a better shopping experience with us in the future.
If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
Do not buy from this company. I returned the low quality not as they promoted merchandise at the end of April. After much persistence, it is August 5 and they sent me a partial refund saying that the rest will be sent when they receive my merchandise. Over 50 emails, correspondence by Facebook Messenger and now they have blocked me. Do not buy from this company. Their return policy is a total scam.
We are sorry you are not satisfied with our service. According to our return policy, we cannot issue refund without receiving the returned package. We haven`t received your returned package yet. We cannot issue refund for you in advance. We are still waiting for your package. Once we get it, we`ll issue full refund for you ASAP.
Thank you for your understanding and patience. We have been working hard to improve our products and services. Your feedback is very important to us.
If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope t...
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We never received your return request for your order, after you make the return request, we will send you the return label, we have checked, you never submit request for your order. If you have return, pls email us the return tracking number, and indicate which items you have returned, then we will follow your case closely.If you have any other questions, u can message me or drop us an email (services@stylewe.com) at any time.