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StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
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I ordered 3 dresses with expediated shipping on July 10,2018 with the promise from StyleWe processing time of 3-5 business days then 3-5 business days for delivery. It has been 9 business days and my order is still processing. I purchased these dresses for a destination wedding on July 26. I've written SytleWe twice requesting a refund because they didn't honor their 3-5 business day processing guarantee and guaranteed shipping within 3-5 business days of order. As of July 22 they still have not responded to my two email requests to refund my almost $200 purchase.
Do not order from them! I ordered two dresses for my mama, and three items for myself. Prices are very reasonable, but there is a very serious reason behind that.
The first dress for mama was good. The second was a weird size, like XXXL, instead of M, the material was horrible quality, and the shape had no resemblance to the original. They won't allow me to return it, bc it will go into some random address overseas (and cost a fortune).
My stuff was shocking. The sizes were for little girls, like small for teenage girls, instead of M for adults. The quality was terrible. I returned all in one bag. When I followed up, they chose the most expensive item and said it did not arrive. It was impossible, I sent them in one package. Didn't want any of them bc they were weird, poor quality and wrong sizes.
They were not cordial, as far as I'm concerned, they intentionally took my money and refused a refund. They get their stuff in suspect conditions, that the shape and material have no resemblance to the fun pictures they show on their website.
I'm surprised that there are good reviews on this website. Avoid at all costs.
Thanks
Sorry for inconvenience， Please offer us the email address which you used to place this order or order number so that we can check here for you.
Our size are regular. Sizes of items from different designers differ. Pls do click size icon"SML"to check BWH of item itself. You can also click "SIZE GUIDE" to check the BWH details.
If i can have option i will use -10 rating. Service very bad. Called no answer. Email take 3 days to one week to reply. Order take over one month still not arrival. This is bad and worse company I ever order online. Suggest DO NOT order from this company
Sorry for all inconvenience caused.
Please offer us the email address which you used to place this order or order number so that we can check here for you.
I ordered 2 items. After 2 months I received 1 item. I did not like so i followed directions to send back but no response. They were quick to take my money but not to credit it back. After 2 months I still have not received the 2nd item. DO NOT ORDER from this company
I1590259
Green Solid Crew Neck Casual Long Sleeved Top---This item is a hot sale, we are sorry for delay, if you cannot wait, we can cancel and refund you back here. Please advise.
Green Midi Dress Shift Daytime Printed Floral Dress---For this item, we never receive your return parcel, please offer us the return tracking# for checking here. We will refund you back once we receive the return parcel in our return center.
I recieved an idea that it dosen't even look like the picture. The seam is undo in the front of the dress, and when you ask for a label to return the item you have to pay for the return postage, they will return to you 5 dollars in store credit. I say who will like store credit when you will never shop with them again? Beware.
I1604451
As our policy, customer are responsible fore returning. We offer you 5$ store credit return reimbursement since you are our sliver memeber.
We emailed you return label, but still not receive your return parcel, please offer us the return receipt and return tracking# ASAP.
Once we receive your return package in our return center, we will process your refund in one week.
You will just be disappointed. Like what others say it's a joke! It was nothing like as shown in the picture, in style or quality. I think this is a scam too.
Sorry that you are not satisfied with the item(s).
Purchase (except swimwear and final sale) can be returned/exchanged within 30 days from the delivered date.
Kindly please log in your account on our website and go to You - My Orders.
There is "View Order, Return/Exchange " option in the specific order. You need click it to submit the return/exchange request and will get authorization from us by email with return resolution.
You can check the return policy here ：https://www.stylewe.com/information/information?information_id=9
FYI: Item(s) must NOT be returned to the address on the package you received. We will send a label with our designated return address by
Email after you submit the return/exchange request online. We do not accept returned item(s) that were sent back by you directly without our authorization and no refund will be issued if customers don't act accordingly.
Thanks for your cooperation.
Silly me. I thought the return shipping would be similar to what they charged to ship it here. Imagine my surprise when i found the shipping back to china was $23! (half the cost of the pants).
So... unless you are SUPER POSITIVE absolutely you're not going to want to return, I'd say do yourself a favor a shop somewhere else.
Sorry that you are not satisfied with the item(s).
We will process the refund in one week after receiving your return package.
FYI: It will take longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is credit card.
Pants arrived after a month.
"one size fits all" if you're a size 2 or 4.
Can't find my order to even request a return label.
Who needs this kind of aggravation?
It took me over a month to receive two dresses. The quality is very poor with visible defects. Communication with the representatives is horrible and they offered me only 20% refund
Stay away from this company!
Sorry, as checked, you have only order one dress from this order, not 2, and the dress is still not shipped, pls drop us an email (services@stylewe.com) at any time if you want to cancel the order.
Now they have asked me to first, revise your review, and ask me to ship the product (which I tried to cancel due to delayed shipping) back to China. Reviews indicate that they will refuse delivery in China and claim they never received the return package. Shady business practices
Weeks of wait a little longer emails until I got frustrated and disputed the charge with my CC company, at which point I get an email in a few hours saying item has shipped, cant cancel, dated 5 days earlier (before their most recent please wait emails). All of a sudden the items are available and shipped after countless emails saying they are not ready. They are scam artists and wont provide return information!
Don't let these beautiful dresses tempt you, you may never see them, and if you do, it will be month later! Plan to shop for Christmas in Summer! I am so disappointed. On June 22nd, I ordered 5 dresses for a family reunion the week of July 21st. It is July 14th and was notified today my order would take 7-12 more business days! Seriously. I asked them to expedite my shipping, they said they could not do this, I would even be willing to pay! I am really upset and frustrated by the whole ordeal. I might order dresses from them again, but I would not order for a specific reason, party or plan. The customer service is hard to deal with. I tried to calling, but could only leave a message. I emailed and did get a response, but it took 48 hours. I hope to write a good review when I get my dresses, I hope they are as pretty as they look on the site and the quality is what I expect it to be. For now though, I can not recommend.
Sorry for the delay.
Sometime there might be delay due to short of inventory. For some products, especially some hot sale items, they might run out of stock very soon, and we need to work wit our independent designers to ensure the items displaying on our website. That might cause a little bit delay. If orders are delay, our shipping dept will use a faster shipping service or express to ship the delay orders out once they are ready to shorten the delivery time.
As checked, your order was shipped out. You can track your parcel(s) on the official website track.4px.com/query/300487371748?locale=en_US with tracking number 300487371748.
If you have any other questions, u can message me or drop us an email (services@stylewe.com) at any time.
I purchased a dress after seeing it pop up on my newsfeed. What a joke! It was nothing like the picture, in style or quality. When I tried to return it they said that the shipping that I would have to pay would be substantial and they offered me a 15% refund. I accepted with total buyers remorse. In my opinion, this is a complete scam.
Pls note our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So the return center is located in China.
You choose to get 15% refund and keep the items. If you still want to return, we will offer you return label for returning.
Then you can return the items according to the return instruction email we sent. As soon we receive your return package, we will refund accordingly.
If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.
Best regards,
StyleWe
Buyer Beware! This Chinese company does not have distribution in the US and if you want to return something, you will have to pay international shipping and and customs.
I ordered a dress from StyleWe. I was so excited. It was for my son's wedding. It arrived jammed into a small envelope bag and when I took it out, I noticed it had come unravelled. I looked at the website and saw that they make it nearly impossible to return anything. I tried anyway and then was continually asked if I would accept a 20% discount and keep the item. I didn't want it. I then filed with my credit card to dispute the charge. I then sent the dress back which cost me 30% of the price of the dress! Then they responded to my credit card denying they had the dress. I have reciepts for the post office and customs. I am still working with capital one and am certain they will side with me since I have the documentation. I just wanted to say Buyer Beware! You think you are saving money by buying clothes from a Chinese company, well, your not.
Sorry that you are not satisfied with our service.
Pls note our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So the return center is located in China. Please return the items according to the return instruction email we sent. As soon we receive your return package, we will refund accordingly.
If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.
Best regards,
StyleWe
I liked my experience with this store, it really has beautiful clothes and the best thing is that the prices are also good. I'll buy more for sure.
StyleWe refuses to refund my money. I returned the clothes as soon as they sent me a proper return label following their directions and an email from them stating they would give me a 100% refund for both orders. Once they got the clothes they stayed they would not refund because I was too late, nor would they return the clothes I paid for nor would they issue credit. The clothes were terrible anyway-total crap. It took them 4 weeks to get them to me. Then they tried to get me to return them to China. When I insisted on an address in the USA, they finally sent it, but after 30 days. Then when I wrote them, they said they would refund 100%. Guess whatzero refund. They should not be allowed to do business in the USA. I am filing a complaint with my credit card, supplying them with almost 4 months of emails, and reporting them to the Federal Trade Commission. Don't do business with them, they are the worst.
Sorry that you are not satisfied with our service.
Pls note our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So the return center is located in China. Please return the items according to the return instruction email we sent. As soon we receive your return package, we will refund accordingly.
If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.
Best regards,
StyleWe
Although a StyleWe representative answered my previous post and indicated my merchandise (which was ordered May 21,2018!) would ship soon, I still have not receive my order as of today, July 9,2018. This is ridiculous. I wish they would just tell me the truth.
We much regret to inform you that your order is out of stock. We will process the refund in one week.
For the inconvenience it has cause to you, we will offer you a coupon ($20 off over $150) for your future purchase.
Pls contact us for coupon when you ready to place an new order.
If there is any questions, pls don't hesitate to contact us for help.
Thank you for your response. I have been promised this before, when your site still actually had live chat, and it did not happen, so I hope that it is true this time. By the way, I am awaiting delivery on two orders (not just one), so I hope you have urged the shipping department to expedite both orders.
Thanks again.
I ordered a dress. It took a month to arrive, even though Stylewe charged my credit card immediately. When it arrived, it stunk of mildew. Stylewe offered me only a 20% refund, despite the fact that their return policy explicitly states that any item may be returned for a full refund within 30 days. After I wrote a negative review on this site, Stylewe offered a full refund, but only if I deleted my negative review. After MUCH confusing correspondence, Stylewe finally disclosed a return address, in China. To mail the dress to China with tracking info (necessary because I do not trust this company at all) will cost me at least $50. (Shipping from China to US is cheap, shipping from US to China is not, I learned.) If Stylewe had honored its return policy from the beginning, I would have learned my lesson about postage to China the hard way and returned the package. But given their dishonesty, and the hours of negotiation required to force them to honor their return policy, I do not intend to. I will dispute the charge through my credit card company.
We will process the refund in one week after receiving your return package.
FYI: It will take longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is credit card.
There is a whole Facebook page of complaints similar to mine. Item not as described Didnt fit. Returned at my cost. It sat at China customs where they didnt collect it and then they say they havent received it and wont give a refund
One star is to many. It should be zero
We have not yet received your return package yet.
Can you tell us the return tracking number so that we can help you check the return information on line?
Looking forward to your reply.
My StyleWe dress was too large AND the material was too transparent. First the company told me to return the dress to China at my own expense including import fees. Then I posted a negative review on sitejabber bc the experience was terrible. StyleWe said if I removed the review they would send me a US address to return the merchandise, instead of requiring me to mail to China. I removed my review, even though it felt like blackmail. After I removed it, they said instead of a FULL refund, they would actually give me store credit. Why would I want store credit when the entire experience was horrible and the material too thin to wear? Read the many Better Business complaints for StyleWe and beware of this company! 1) Don't buy from StyleWe and 2) Tell your friends not to buy 3) Share this info on social media. Their web photos are awesome... their products are not! This is the kind of company we should not support!
We have send you the return label and return instruction. We will process the refund in one week after receiving your return package.
FYI: It will take longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is credit card.
I purchased multiple sizes of dress because I was told they there are sizing issues with Stylewe. I returned 3 dresses via USPS and they claim to have "Never received them in China". I'm out the cost of the dresses plus shipping. This is exactly what I feared.
We have send you the return label and return instruction. We will process the refund in one week after receiving your return package.
FYI: It will take longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is credit card.
I ordered some items which need for a special occasion 6 weeks afterward. Now it is two weeks already and the order is still processing. I emailed them but no reply yet even after more than 2 days. I don't know what kind of services they are running :(. I wish I had read these reviews with problems of all sorts you guys have got with them before placing the order.
Sorry for the delay. Sometime there might be delay due to short of inventory. For some products, especially some hot sale items, they might run out of stock very soon, and we need to work wit our independent designers to ensure the items displaying on our website. Due to delay, we will use express to ship your order.
Also for the inconvenience it has caused to you, we would like to compensate you with 10% money refund or 15% store credit. You can contact us to refund you this amount after you receive them and keep them.
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope t...
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I1645854
Sorry for delay, due to the peak season, some orders were delayed, we are working on this urgently.
Your order has been cancelled per your request, we will refund you back within 1 week.
Best regards,
StyleWe