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StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
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Guys,
I purchased a dress which looked nice on the website photo. The dress obviously looks far from what the image says it would look like. Furthermore, the dress arrived turn, upon asking for a return label, StyleWe refused to send a return label and asked us to ship it back, pay shipping and duties. This is absurd!
I am dealing with payPal and my CC bank to get this resolved.
Let me say it again, DO NOT BUY ON STYLEWE!
I placed an order on 5/21/18 for dresses to wear on a trip to Mexico on 7/13/18 - it is not 6/19/18 and still hasn't shipped. After reading the reviews on this site, apparently I won't be wearing any of those dresses at the resort... if ever. How is a company allowed to operate like this? STAY AWAY AND SAVE YOUR MONEY
Sorry to keep you waiting, we are still preparing your order with the designers. For hot sale items, the processing time will longer. We`ll keep rushing the order for you.
Once the order is shipped, you`ll be notified by email.We have been working hard to improve our products and services. Your feedback is very important to us.
If you run into any issues, feel free to contact us at any time.
Best regards,
Jules
StyleWe
DO NOT BUY FROM THEM. The quality is what you would expect from "Made in China" and they have terrible customer service.
Even though they say, Easy Returns" do not believe it! They want You to pay shipping, customs, etc. I contacted them through chat and the rude woman on chat stating "yelling" at me in capital letters because they sent me the wrong size item. She made it sound like it was my fault.
I contacted them through email and you have to wait at least a day to get a response.
They finally admitted that my dress was mislabeled and only offered a 10% refund.
I had to send them photos of the label the package, etc. SAVE your Money!
Sorry you are not satisfied with our solution for your return request and the quality of the purchase.
Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. You can just reply to our email and we will proceed.
To learn more about our store credit policy, please visit
https://www.stylewe.com/information/store-credit-policy
We have stated in the return instructions, the possible duty is paid by buyers, hope for your understanding.
Also after we receive the item, we`ll issue refund for you, we cannot issue refund without having the package.
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe
If you have a problem with delivery, they will tell you to check with your neighbor or post office. They are not helpful at all but very happy to take your money. Don't buy anything on this site EVER!
Sorry that you are not satisfied with the item(s).
Purchase (except swimwear and final sale) can be returned/exchanged within 30 days from the delivered date.
Kindly please log in your account on our website and go to You - My Orders.
There is "View Order, Return/Exchange " option in the specific order. You need click it to submit the return/exchange request and will get authorization from us by email with return resolution.
You can check the return policy here ：https://www.stylewe.com/information/information?information_id=9
FYI: Item(s) must NOT be returned to the address on the package you received. We will send a label with our designated return address by
Email after you submit the return/exchange request online. We do not accept returned item(s) that were sent back by you directly without our authorization and no refund will be issued if customers don't act accordingly.
I placed an order for a dress three months ago and it still hasn't arrived. Every time I write them about this, they say that they are "preparing my order and to please wait a few more days". They've had my money for three months but I have no dress. I would say it's a scam, but I have ordered three other dresses from them in the past with no problem. Won't be ordering again though.
UPDATE: My order finally arrived, exactly three months after I ordered it. The dress is very pretty, but waiting this long for a dress has completely turned me off from ever ordering from this company again.
Sometime there might be delay due to short of inventory. For some products, especially some hot sale items, they might run out of stock very soon, and we need to work wit our independent designers to ensure the items displaying on our website. That might cause a little bit delay. If orders are delay, our shipping dept will use a faster shipping service or express to ship the delay orders out once they are ready to shorten the delivery time.
I followed the company's guidelines to the letter when returning goods 3 months ago. They tried to put me off returns by offering me a percentage of the cost of the items. Finally, at my insistence, they supplied me with a returns label. I paid £17.40. I have proof of postage. I have tracked my returns through the Royal Mail. They arrived in Beijing 3 days after I posted them. Stylewe say that they have never received the items. This must be a con.
We are sorry to keep you waiting, we haven`t received your returned package yet. According to our return policy, we cannot issue refund without receiving your returned package. Hope for your understanding. We are still waiting for your return package, once we receive it, we`ll refund you ASAP.
We have been working hard to improve our products and services. Your feedback is very important to us.
If you run into any issues, feel free to contact us (services@stylewe.com) at any time.
Best regards,
StyleWe
The two dresses I ordered did not fit (one too small and one too large even though I ordered the same size). Now I have had to bug them to send me a return label and they will not give me a full refund as "they are in China". They are pressuring me to simply order something else for an exchange... wouldn't that be the same as just refunding my money since i have to "send it to China"? It is a bait and switch scam... DO NOT ORDER!
Sorry you are not satisfied with our solution for your return request and the quality of the purchase.
Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. You can just reply to our email and we will proceed.
To learn more about our store credit policy, please visit
https://www.stylewe.com/information/store-credit-policy
We have stated in the return instructions, the possible duty is paid by buyers, hope for your understanding.
Also after we receive the item, we`ll issue refund for you, we cannot issue refund without having the package.
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe
Everything is different from the pictures you look at. Most of the time the sizing is off by 4-6 sizes, the material is cheap, craftsmanship is very very poor. If I could give them 0 stars I would.
They also make sure to discourage returning the items by making you pay international return mail fees to China.
Sorry that you are not satisfied with the item(s).
Purchase (except swimwear and final sale) can be returned/exchanged within 30 days from the delivered date.
Kindly please log in your account on our website and go to You - My Orders.
There is "View Order, Return/Exchange " option in the specific order. You need click it to submit the return/exchange request and will get authorization from us by email with return resolution.
You can check the return policy here ：https://www.stylewe.com/information/information?information_id=9
FYI: Item(s) must NOT be returned to the address on the package you received. We will send a label with our designated return address by
Email after you submit the return/exchange request online. We do not accept returned item(s) that were sent back by you directly without our authorization and no refund will be issued if customers don't act accordingly.
Ordered a dress that came in looking like a sick puppy. Nothing like the ad. It was also 2 sizes too big even though I used their chard to order the correct size. When I complained they only said they sent me the right size no matter what I said about their sizing chart. I am torn about returning it (though I can't wear it) because I have read that many people never get their refund after returning an item. DO NOT BUY FROM THEM!
Sorry that you are not satisfied with the item(s).
Purchase (except swimwear and final sale) can be returned/exchanged within 30 days from the delivered date.
Kindly please log in your account on our website and go to You - My Orders.
There is "View Order, Return/Exchange " option in the specific order. You need click it to submit the return/exchange request and will get authorization from us by email with return resolution.
You can check the return policy here ：https://www.stylewe.com/information/information?information_id=9
FYI: Item(s) must NOT be returned to the address on the package you received. We will send a label with our designated return address by
Email after you submit the return/exchange request online. We do not accept returned item(s) that were sent back by you directly without our authorization and no refund will be issued if customers don't act accordingly.
Thanks for your cooperation.
If you run into any issues, feel free to contact us at any time.
After 10 weeks of waiting and numerous emails, I have finally received my refund for the items I returned. HOWEVER, I have just found that StyleWe has renamed themselves "PopJulia". The exact same website with a new name.
I would advise anyone not to risk ordering from either site.
We will process the refund in one week after receiving your return package.
FYI: It will take longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is credit card.
Thanks to this platform, I received my entire refund less the cost of shipping to StyleWE's US return shipping address which is in Walnut Grove, CA. Once the items arrived and processed in CA, it took about 5-7 days to receive the credit to my account. Good luck fellow consumers!
We have over 100 new dresses online. Our flash sale starts at noon ET everyday features different designers fashion. We hope to see you again at StyleWe.
I ordered several pieces totaling $525; like the many reviews (so I will not bore with too many details) the order was late - they blamed it on a Chinese holiday - REALLY... At any rate, I received a couple of items (a coat & 2-piece set). Both pieces were too small; I have a slim figure and followed their size chart exactly. I wasn't 100% pleased with colors or fabrics but was willing to keep as both pieces were unique. I contacted Stylewe for an exchange in size and that's when the madness begin... They offered instead of an exchange that I keep the items (that I can't wear) for 25% of my money back. What the flip! Unfortunately, that's when I researched for reviews and realized I'd been duped... I responded in turn: cancel my remaining order; I requested their US address return label (Walnut Grove, CA), described in detail my recourse if they didn't respond favorably and gave them a deadline. In turn; they cancel 1 item with full refund as the other 3 items had shipped. They ignored my request for US label and my deadline. I refused to waste my time swapping emails with them persuading them to do the right thing. In short, I've contacted 3 local news station consumer reporters; 3 National news outlets consumer reporters and 60 Minutes to tell my story in an effort to prevent this from happening to others in my community and Country. In addition, me and my daughters are developing a skit/review to be posted on youtube, facebook and instagram. I will keep everyone posted.
I ordered a dress from this company and it doesn't fit - mainly because the sleeves are ridiculously tight and disproportionate to the rest of the dress. I went online to ask for a returns form only to be told that if I want a refund I have to pay to ship the dress back to China and offering me a 15% cash refund to keep the item and have it altered. Having read other reviewers complaining about the cost of shipping to China and one who said her package was returned to her with no explanation as to why it wasn't posted, I've decided to accept the cash refund and chalk this up to experience. Perhaps there's some small print somewhere on their website stating this as their returns' policy, but is it legal? I STRONGLY advise other customers NOT to buy from this company.
Sorry that you are satisfied with our solution. If you insist return for a full refund. Pls contact us by email for return label. We will process the refund in one week after receiving your return package.
FYI: It will take longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is credit card.
Buyer beware! The clothes are very poor quality and they will only let you return the clothes to China which means you spend a fortune on shipping. They say they will give you 15% back if you don't ship them back. He then said he'd give me US address to return my item if I took this review down, so I did and then he didn't get back to me. I'm putting my review back up and will take the loss so you don't have too. DON'T BUY FROM THIS COMPANY. I should've known better!
Sorry you are not satisfied with our solution for your return request and the quality of the purchase.
Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. You can just reply to our email and we will proceed.
To learn more about our store credit policy, please visit
https://www.stylewe.com/information/store-credit-policy
We have stated in the return instructions, the possible duty is paid by buyers, hope for your understanding.
Also after we receive the item, we`ll issue refund for you, we cannot issue refund without having the package.
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe
-DO NOT BUY A SINGLE ITEM FROM THEM. TOTAL RIPPED OFF CUSTOMERS. UNETHICAL RETURN POLICY. FORCING CUSTMERS TO RETURN IN CHINA WHEN IT WAS SHIPPED FROM CALIFORNIA. IN ORDER TO GET YOUR $58 BACK, YOU HAVE TO SPEND $49.99 AND STILL NOT CERTAIN YOU WILL GET YOUR MONEY BACK.
-DISHONEST BUSINESS TRANSECTION FOR SURE. THEY KNEW, IF YOU HAVE TO RETURN ITEM YOU PURCHASED BACK TO CHINA IT WILL COST YOU AND YOU WILL END UP NOT RETURNING IT...
-ORDER TWO DRESS, ONLY ARRIVED ONE DRESS
-INACCURATE SIZING( THEIR SIZING MOST LIKELY BASE ON PETITE ASAIN WOMEN SIZE COMPARED TO US. SIZE). A NIGHTMARE TRANSITION.
-TAKE 10 MINUTES TO RESPONSE ONCE YOU INTERESTED ON BUYING THEIR PRODUCT, BUT TOOK OVER A WEEK TO RESPONSE IN QUESTION OF RETURNING.
- WILL REPORT TO BBB AND MAKE SURE THEY WATCH OUT FOR THIS BUSINESS.
BAD BUSINESS, STAY AWAY FROM THEM... DON'T BUY ANYTHING FROM THEM AT ALL.
Sorry you are not satisfied with our solution for your return request and the quality of the purchase.
Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. You can just reply to our email and we will proceed.
To learn more about our store credit policy, please visit
https://www.stylewe.com/information/store-credit-policy
We have stated in the return instructions, the possible duty is paid by buyers, hope for your understanding.
Also after we receive the item, we`ll issue refund for you, we cannot issue refund without having the package.
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe
If you want to have headache and waste your time for nothing, just try shopping from this website. Also they are very poor in costumer service, too.
We are sorry you are not satisfied with our service. As per your request, we have cancelled the order for you, the refund is under processing now.We have been working hard to improve our products and services. Your feedback is very important to us.
We do hope you will have a better shopping experience with us in the future.
If you run into any issues, feel free to contact us at any time.
I received the item I ordered and it is somewhat as photo. Cute dress, but really cheap and shoody construction. Fabrication is not as adv.
Sorry that you are not satisfied with the item(s).
Purchase (except swimwear and final sale) can be returned/exchanged within 30 days from the delivered date.
Kindly please log in your account on our website and go to You - My Orders.
There is "View Order, Return/Exchange " option in the specific order. You need click it to submit the return/exchange request and will get authorization from us by email with return resolution.
You can check the return policy here ：https://www.stylewe.com/information/information?information_id=9
Thanks for your cooperation.
If you run into any issues, feel free to contact us at any time.
Am feeling very worried as have bought two dresses and they are both half a meter shorter than in the photo, completely different from shown. After reading other reviews it seems they never give money back, instead using all sorts of scams to avoid re-funding.
Sorry that you are not satisfied with the item(s).
Purchase (except swimwear and final sale) can be returned/exchanged within 30 days from the delivered date.
We would like to offer you our US return label, we have sent you an email, pls check your email and get back to us.
Bought three dresses in mid December only to have them arrive late January. Immediately contacted customer service letting them know that at 5'9 the dresses barely covered my rear, not to the knee as advertised (nor was the models height listed). After much back and forth, they offered 30% off to keep. Well unless the dresses magically got longer or I got shorter, no thanks. I was finally sent a return label in mid Feb, I immediately went to USPS, got insurance, remitted return #, every single thing I was told to do at a cost of $75. Today my box was returned. Not even opened. No reason why it wasn't accepted back. Now I will make it a mission to take StyleWe to task all day. Every day online. I'll let everyone know under every single post DO NOT BUY ANYTHING because this company is a fraud.
Sorry for the current situation. Upon checking, the return package is not received, we used the return tracking number you provided to trace the information on the usps official website. It shows the package is now still in transit. International return is time consume. Pls wait for the refund upon receipt.
BE CAREFUL! I purchased a $60 dress. Its too big so I e-mailed them re: exchanging for a smaller size. Their policy is that although they ship to you from California, if you want an exchange/refund you must send the item to China at your own cost. They will refund at 15% so I wont plan on $60 back, only $9. Yet, STYLWE claims to have an easy, no-hassle refund/ exchange policy! Speaking of China, one can only assume thats who Stylewe patterns their business practices after.
Sorry that you are not satisfied with the item(s). Purchase (except swimwear and final sale) can be returned/exchanged within 30 days from the delivered date.
Pls check your email for the return label.
Please read the following requirements before mailing out the merchandise:
- Items must be unused, undamaged and in original packaging with all the original labels, ensure that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued.
- Please download the attached label with our shipping address and return barcode (This is NOT a prepaid shipping label), and place on the package along with the proper postage. Our return center CANNOT process your return order properly without this label
- You are responsible for the custom duties for the return package.To insure speedy return with minimum custom delay, please 1)send the item(s) back to us through a local post office instead of express services, like DHL, UPS, TNT, FEDEX, etc; 2)On the custom declaration form, enter value less than USD $150. We can only process refund and exchange once we received your returned item(s) in our China Return Center.
- Please input return shipping details ( tracking No.& delivery company) on order page through PC after returning the package to insure speedy process.(Log in our website and click "You-My Request-View" to input the return shipping details).
WE wil issue refund once the item is received.
Terrible, Terrible company. I've ordered 2 dresses. A week passed, they charged my credit card. But no updates on my order. After I've requested the status of my order, they responded that it is in the process and I will get my dresses in 7 business days. Another week passed and still no dresses, I've asked them about my order, they finally told that they are out of stock and suggest me to buy different dresses. After I requested my money back, they told me that they will let me know by email when they will return it. Instead of returning them ASAP. Until now I haven't received my money.
We are sorry for the delay of your order. The The white dress was out of stock. We initialed the refund on May 28th. The refund is now has been issued. Pls check your account. The other item is packaged and ready to ship out soon. Due to delay of the processing time, we will upgrade your order to express shipping for free， which will take 2-5 business days for shipping.
I've requested our shipping dept to notify you with a tracking number once the order is shipped.
If there is any questions, pls don't hesitate to contact us for help.
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope t...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry you are not satisfied with our solution for your return request and the quality of the purchase.
Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. You can just reply to our email and we will proceed.
To learn more about our store credit policy, please visit
https://www.stylewe.com/information/store-credit-policy
We have stated in the return instructions, the possible duty is paid by buyers, hope for your understanding.
Also after we receive the item, we`ll issue refund for you, we cannot issue refund without having the package.
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe