My order numbers are ******* and *******. I paid extra for shipping on both orders to get within 7 2-5 days. I am very concerned after reading reviews that if will not be here for a wedding this weekend.
Update: No refund has been received, despite Stylewe reps claiming otherwise. At this point, I either consider this a loss, or continue trying to contact them. Truly abysmal customer service for a company whose products are advertised as designer and then executed with utmost mediocrity. Two stars has now been updated to one.
What was left out of the company's reply to my review, which stated they would refund me was the following: "Pls kindly delete the 1-star sitejabber review first, we send you the modify request already. Pls check and help us to modify the review."
If you claim you will refund me, then this needs to be done without the condition that I delete a review that accurately reflects my experience as a consumer -- that is the purpose of the review and sites like this. Customer service with accountability and integrity will certainly be added to this review if that is indeed what I actually experience. At the moment, offering to honor a customer's request under the condition that they do not provide an honest account of their experience with the company is an ethical issue.
First two orders from styelwe.com were fair, however in the second order, the quality of materials was rather disappointing (very synthetic and mediocre). I returned one piece and opted for store credit, which I am now regretting.
I have attempted to use this credit three times, each time encountering an issue. The first time I made a new order, the item was no longer in stock, which contradicted what was posted on their site. When I reordered, the processing time was slow. I wrote to customer service two times to follow up, first receiving a generic response informing me of processing time, then later I received a response that the designers were on vacation and it would not be ready to process for another month. I stated I wouldn't have ordered the dress had I known this and opted to order another dress.
Again, a prolonged processing time. When I wrote to inquire on the status, I received the following reply, "Sorry to keep you waiting. The item is still being prepared. Chinese New Year comes. We cannot guarantee the shipping date after the holidays end. We`ll notify you the tracking number once the order is shipped. Would you like to wait for it?"
No. No, I would not like to wait an indefinite and open-ended amount of time following the Chinese New Year.
I have requested a full refund, however I am now being met with another canned message quoting store policy -- with absolutely no acknowledgement of the problematic wait times and reasons for delays. After reading the many negative reviews here, I have realized that this may just be standard practice for this company, and I am truly regretting putting my money into it. I am now stuck with store credit and ordering an item that may or may not show up for a few months following the order placement because of any number of unforeseen reasons that are completely superfluous to a straightforward business transaction.
That very first dress I got from them was the only positive experience, and it's all been downhill since then. Be forewarned of dealing with this company.
Here we are 6 months after returning goods to these rip-off artists and I'm still waiting for my refund!
Thieves, robbers and crooked business people-
That's my review! This is a common theme if you google returns/Stylewe!
Buyer Beware! Buyer spend your $ elsewhere!
Dear Linda,
As we checked, we haven't received the returned items yet. And the tracking number you provided is incorrect and we cannot find any tracking information on USPS website.
So please help provide the correct tracking number for your returned package so that we can track the package and issue the return for you ASAP.
Thanks for your cooperation.
If you have any question, feel free to email us at services@stylewe.com and we will reply ASAP.
Best regards,
StyleWe
After a great first purchase experience in 2016, I've now tried twice in 2017 for a total of almost $500 but something is wrong with their payment system - PayPal tells me all is good on their end and it shows as attempting to pay. I've talked to several customer service folks at StyleWe and they basically tell me, oh well, there's nothing we can do. It's hard to believe they don't accept any other payment except thru a messed up system that takes all your private information and then no payment is completed. Frustrating and disappointing b/c the clothes are actually great.
Hi Jane B.,
We are sorry to know you fail to finish the payment.We can only process payment with PayPal now. I believe you can use credit card/debit card through PayPal as a PayPal guest (thus no need a PayPal account). You can make the payment by credit card when checkout. Click "Pay with Debit or Credit Card", then fill in the required information.
After you log in your StyleWe account, please try to click the link we sent by private message and finish the payment.
If there is still any issue, pls tell us what message is shown or email us the screenshot so that we can check and handle the issue.
If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.
Best regards,
StyleWe
One of the best online shopping experiences Ive ever had! And I didn't even end up buying anything! I was looking for a hard-to-find mini skirt. Fortunately, they have my exact size. Satisfied customer service. I will must keep checking out this site and you should, too!
More than $1600 in merchandise exchange or refund has still not been resolved since Sept. Stylewe is the worst company I have ever encountered. They simply are not responding to my request, even though I followed all their extensive rules and customer unfriendly procedures. Cost me over $150 in freight to return clothing by usps required shipping.
Upon checking, we've replied three emails to you, if you didn't receive it, please check the spam folder.
If there is any problem, please get back to us, thanks
I love how StyleWe has such unique pieces you won't find anywhere else. Plus, they ship quickly so you don't have to wait long for your fabulous pieces. I thought the quality was great too and am definitely a repeat customer!
I ordered 2 dresses and a sweater. They arrived fast, each garment was in its own pretty zip bag. All the dresses seem to be wonderful quality, side zippers, lining! Which I haven't seen in a while, this kind of care with details. Fits perfectly. I'm usually small but ordered medium judging by the smaller sizes. Just can't gain weight now.
Incredible online boutique! This site has the best, it has affordable prices. They even provide customer reviews that help choose your product well. Payment is simple. I'm a fan! I will recommend it to everyone :)
I received the wrong color of shoes that I ordered online here, your response could not have been better. Full refund, sent me a return label so there are no shipping charges in any way. They were very polite, knowledgeable, and helpful. Nothing to improve in this online boutique.
I made an online purchase here. Very simple and safe. I never had a problem with payments. The delivery process is slow, as expected in this time of pandemic. Even so, it was worth the wait for such a beautiful dress!
I got beautiful designs. The purchase process was simple and smooth. Good selection of payment options. My items were delivered in perfect condition. It took a few weeks to arrive, however they say it will take approximately 25 business days, it was much less time.
Easy to navigate interface website with promotional apparel on display. Wide range of styles and fashion accessories always in stock. Quick and easy delivery, I definitely like this online boutique a lot.
I'm happy with the dress I ordered. Fabric is good which even included a lining. I like that. Made well. The size fits according to their sizing chart. Those who say theirs didn't fit, make sure you measure yourself and check it against their sizing chart. You can be size medium in USA but their dress measurements could be large or x-large. Shipping comes from China so plan ahead. It takes long as stated estimate time.
Dear Nilda,
Glad you like it. Hope to see you again at StyleWe. We would be greatly appreciated if you can share our website to your friends.
Have a wonderful day！
Haven't received shipment... it's been a long time. Not cool, get your act together. If you're a rip off company then you suck as humans and should try harder to be real. If it comes in the wrong size or color then I'll know for sure and return immediately. But it has to show up first.
Hi Tim,
Sorry for late update.
Per checking, your order will be delivered at Mon 3/13/2017 by end of day Fedex. We have sent you the tracking information to you, please keep tracking and hope you can receive it asap.
If you have any issue, you can contact us by sending an email to services@stylewe.com or chat or call us.
Best regards,
StyleWe
Easy to use website, styles, customer service, is what I like the most about this online boutique. Cheap express shipping. The dress costs very little, although normal delivery delays from the pandemic are offset by excellent service and price.
I ordered 2 dresses well in advance for an upcoming event. Delivery was so slow my outfit did not make the event. Size guides are proving to be a bit off. Make allowances for larger Breasted women. Return/Refund policy not within normal shopping practices. Customers should be refunded the dollar amounts spent on orders. You also need to establish a free return system system. Shipping fees on returns often cost more than the order items. Now I'm waiting for my refund. Do Better!
Dear valued customer,
We apologize for the inconvenience you experienced with your recent order. We understand that the delivery was slow, and the size guides may not have been accurate, leading to disappointment and frustration.
Regarding the slow delivery, we apologize for any inconvenience caused by the delay. We understand that timely delivery is crucial for our customers, especially for special events, and we take this matter seriously. Our team is working hard to improve our shipping times.
Regarding the size guides, we understand that variations in body type may result in differences in sizing. We encourage our customers to review the size chart carefully before placing an order and contact our customer service team for assistance if needed.
Regarding the return/refund policy, we understand that this can be frustrating. We do offer a hassle-free return policy for our customers, and we will refund the dollar amount of items spent on orders after the items are returned. We apologize for any technical difficulties you experienced with the links provided and will investigate the issue to ensure that it does not happen again.
Regarding the shipping fees on returns, we understand that this can be a burden for our customers. We will consider establishing a free return system to make the process more convenient for our customers.
Once again, we apologize for any inconvenience caused. If you have any further questions or concerns, please do not hesitate to contact us by email at servicec@stylewe.com. We value your business and are committed to providing excellent customer service.
Best regards,
Stylewe
Shopping from Stylewe was one of my best experiences for online dress purchasing. Website is full of magnificent designers creation, with elegant colors that have great attractions for visitors. I bought a fringed a-line midi dress with short sleeves for my wife that was looking very attractive. Their price is amazingly reasonable that convinced me more to place an order immediately. I didn't feel disappointment because they delivered a good stuff on time. I highly recommend this website. Thank you Stylewe. I'll be back with some other orders asap.
I should have read the reviews before placing an order of 3 dresses. I had no idea they were coming from China and now I worry not only about whether they will arrive on time, but more importantly about the quality and if I can get a refund. It looks like there is no number or opportunity to speak with anyone as everything is done by e-mail. I will call my credit card company tomorrow and tell them that the charge is being contested as it looks like this could be a scam. Has anyone else taken that route, or do you think I might luck out?
Dear customer, Can you tell us the order number so that we can check? Please contact our customer service at https://www.stylewe.com/account/contactus or services@stylewe.com. We will help you to resolve the issue. By the way, Our normal delivery time is 2-5 business days of preparing the orders and 7-10 business days of shipping (2 to 3 for express shipping). Pls do no call the credit card company, or the refund process will be delayed and we can't issue it once the payment is stopped or frozen. Looking forward to your reply.
My mum wanted to order something so I looked into the reviews. Have you noticed that all the glowing reviews seem to be written by someone whose first language isn't English, and very possibly Chinese? They don't ring true.
Hi Iris,
Could you tell us your order number so that we can check and handle this issue for you?
We value your business and we promise you we will settle this matter at the best way we can.
Customer satisfaction is very important to StyleWe. Up to 95% of our customers love our products and service. Although it's unavoidable to receive some bad reviews due to misunderstanding and miscommunication, please rest assured StyleWe has always tried our best to rectify any issues raised by our customers and work with them to achieve the best possible outcome. We rely on customers' feedback to improve our products and quality.
We have customer all over the world, not only the customers in English-speaking countries.
If you have any questions or concerns, please contact our customer service at https://www.stylewe.com/account/contactus.
Best Regards,
StyleWe
Overview
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive designer fashions at StyleWe.
We believe the fashion trend should not be controlled by the few, but rather be guided by the collective actions of every designer and fashion consumer. At StyleWe, our goal is to empower designers so that they no longer feel hidden behind the brand, but are able to proactively communicate directly with their customers throughout the entire fashion life cycle.
We believe fashion should be personal and diversified. Fashion designers should not cater exclusively to the rich and famous. We have dedicated ourselves to enabling talented fashion designers to build their own brands and achieve their dream. Together with our designers, we will deliver high quality designer fashions to everyone.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Please noted that the partial money refund and store credit had been issued to your account for a long time. Please check your account carefully.
If you run into any issues, please feel free to drop an email to us and we will get back to you ASAP.
Best regards,
StyleWe