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StyleWe has a rating of 3.6 stars from 5,205 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StyleWe most frequently mention customer service, online boutique, and good quality. StyleWe ranks 17th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 18 hours
44,980 reviews
Wow! I love shopping for dresses and matching pumps. The dresses are really made of excellent fabric. Since finding this site, after my husband has ordered me so many surprises from this site because he loves the affordability compared to places he use to shop. I adore all of the variety of options along with the bold colors. I will continue to encourage my husband to purchase items from this site. He has extremely great taste when it comes to fashion and dressing my body style.
Insufficient information received after payment and confirmation of order. No updates received. The item was lost but without continuous communication this was not readily determined. The occasion for which I ordered the dress more than one month in advance was completely missed. On arrival there was even more disappointment. The fabric colour is like the photo but the style is not quite right and it is difficult to assemble and fit.
Very satisfied with my new clothes and fast online service. Email communication regarding my questions was good, excellent design, will reorder.
I have bought products here twice. Both times, the products came well packaged and shipping took approximately 2 weeks in total. No problems, the dresses were as described
The dresses were as shown in the photo on the website. Happy with the price. Excellent fit. Reasonable delivery time considering Covid heists everywhere. Thanks to the team at this online boutique for making the experience hassle-free. Much appreciated. Good service.
The website is very easy to navigate, it has a fast delivery time and quality clothing for every occasion. Check all of my online shopping boxes. Thank you very much for my new coat.
This website has excellent products, low prices, clothing sizes from small to large, garments of different colors, it also has accessories.
Insufficient information received after payment and confirmation of order. No updates received. The item was lost but without continuous communication this was not readily determined. The occasion for which I ordered the dress more than one month in advance was completely missed.
On arrival there was even more disappointment. The fabric colour is like the photo but the style is not quite right and it is difficult to assemble and fit.
agent was professional. Felt that I would have received express service as a
Because the styles were more in keeping with what I wanted, more tropical, nicer colours, elegant styles for evening wear in a tropical climate
Love the colour and the style
Love the colour and the style
I have been shopping here since 2018 and my love for the site has only grown! Their customer service, as well as the wide range of clothing (and other accessories) on the site, has only gotten better over the years. Highly recommended, especially for its affordability, reviews, and a wide range of amazing modern styles.
StyleWe website uses beautiful, stylish models to promote very fashionable clothing. Mostly reasonable price. Unfortunately, they don't actually carry normal sizes for the majority of clothing items available for sale. So far, I'm 1 for 6 getting a desired item delivered. Have two orders sitting in the netherworld of being paid and being communicated that the 3 -week delivery notice actually means "Pre-Sale" and once they receive the item, it will be another 3 weeks. In the meantime, they have my $$ via credit card for months. Three other items are available in sizes like XXL. For S or M its an "Arrival Notice" customer relationship scheme, which never comes - after 12 months, 6 months and 4 months respectively - all the while StyleWe continues to show these items on my account and in targeted advertising to my browsers. Very bizarre. I can't imagine nor have I ever seen a credible fashion brand manage their website and sales inventory in this manner.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by shipping delay.
Please understand we only accept order after payment is done. You can check with your bank/card company to see if they provide installment paying service, or use the installment service provided by PayPal/Klarna/Afterpay.
Since the item(s) you ordered is presale item, which means that it will require longer preparation time than regular products. You will see a Presale label mark in the cart and in your order's detail page.
You can know more about presale items at our pre order guidance: https://www.stylewe.com/information/pre-order-guidance
Please note the size you ordered is no longer available for other customer, but the product in your order is always under preparation.
Regarding this issue, our representative have sent an email to you with more details, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need any assistance, please feel free to contact us by chat for quick response or by email at services@stylewe.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding. We believe that our company will make better progress due to valuable customers like you.
Best regard,
Louisa
STYLEWE
The item I was looking for - elegant floral dress midi - was no longer available!
2nd best option, and one cheap deal. Offset by expensive shipping costs
I bought some sandals in this online store, they are quite comfortable, beautifully designed, excellent quality both in material and shipping.
Unpleasant and dissatisfied with the inability to contact anyone; there's a customer service number that does not work, no matter what time I called. I still have not received my entire order, and the most frustrating part is that is no one to reach out to. How can I possibly reorder or recommend Stylewe to my family and or friends?
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for the inconvenience you have experienced with our customer service and the delay in receiving your complete order.
Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated. We have email and 24-7 Live Chat service now. The chat button is in the lower right corner of our website. We always strive to provide prompt and efficient service to our customers.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping.
In some cases, we may prioritize shipping of ready items to prevent further delays. After checking, the remaining items in your order are hot sale items, they have been delayed before shipping, but we can confirm that they have now shipped. You can check the status of your order by visiting https://www.stylewe.com/order-query. We've also sent you an email today about your order status.
We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our service.
If you need additional assistance, please feel free to contact us by email at services@stylewe.com. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE
I hope the products are as awesome as they appear. Prices reasonable too
Great styles and size selections; however, some items might not be available. Customer service staff will work to rectify the situation and issue credit in a timely manner.
Great experience. Customer service reps communicated responsively and worked quickly with to address my concerns.
Beautiful fashion selections
I like product selection; very stylish.
Beautiful fashion selections
The item did not meet my expectations. I returned on January 10,2024 for a full reimbursement and still have received my refund. Horrible customer service.
Requested a refund. Still waiting.
Dear Customer,
Thank you for your feedback on Sitejabber! We sincerely apologize for any confusion or inconvenience caused by the item not meeting your expectation and the deleyed refund.
We regret that the item you received did not meet your expectations and sincerely appreciate your feedback. We are always striving to optimize our merchandise to ensure our customers have a satisfying shopping experience.
Regarding your question about returning your item for a refund, we would like to clarify that we recently discovered that the processing of your return package was delayed due to it being held by the US Postal Service. In fact, we have not yet received your return package. However, considering this situation, we have negotiated with you on chat to offer you a refund and we are pleased to inform you that this refund has been successfully issued. We recommend that you check the original payment account to ensure that you have received your refund.
If you need additional assistance, please feel free to contact us by email at services@stylewe.com. We will reply to you within 24 hours.
Thank you again for your feedback and rest assured that we will continue to strive to improve our customer service to ensure that you and our other customers have the best possible shopping experience.
Best regard,
Hailee
StyleWe
The online experience exceeded my expectations in all categories. I've been looking at some formal event dresses that are so cute.
I placed my first order in November and received it a month later. The items did not work for me so I followed their return guidelines and requested a return label. After making the request twice I finally received one that looked a little odd so I did a chat to inquire as to the legitimacy of the label…which they insisted was legit. I placed the label on the package and dropped it off at my post office and got a receipt with a tracking number which I checked a week later only to learn that the US Postal Service had confiscated the package stating that the return label was counterfeit. Meanwhile I'm out of my money and had to actually wait again while PayPal disputed it…although I sent them a snapshot of the tracking information. In the end I got the refund less shipping charge which I should have gotten since they didn't even pay for the label and it was counterfeit. I won't do business with them again.
Products used:
Clothing
Dear customer
We apologize for any inconvenience caused by the return process and are sorry to hear about your negative experience with our company. We take all customer feedback seriously and strive to provide the best possible service.
Regarding your return label, please understand that we provide prepaid return labels that are legitimate and used by many of our customers without issue. We have received other customers' return packages using our return labels and have not encountered any problems.
Regarding the issue with the US Postal Service confiscating your package, it is an abnormal occurrence and we are currently in communication with USPS to determine the exact reason for this. However, please note that this does not affect your refund as you followed our return guidelines and returned the item(s) to us using the provided return label.
We are sorry if the logistics information of the return package has caused trouble to you. As a gesture of goodwill, we have submitted a full refund, and hope that this resolution is satisfactory for you.
Thank you for bringing this issue to our attention. If you need additional assistance, please feel free to contact us by email at services@stylewe.com. We will reply to you within 24 hours.
Best regard,
Echo
STYLEWE
I really like your speed to send the clothes from this website, my experience in general was very good. Also, I support this online clothing store by having a wide variety of sizes and styles.
Gorgeous skirt that feels, looks and fits great. This online boutique is a definite step in fashion. A bargain at this price. It arrived quickly with no delivery problems.
Great sportswear that is comfortable to wear to the gym or while running errands. I will buy from them online again.
I received order and 4 out of 5 items did not fit. Initiated return. It's been 3 weeks and I had to contact them. Was told problem with delivery. Nothing has been communicated and nothing resolved now since receiving order on Dec 11,2023 and returning it on December 26,2023. Better communication would be necessary to retain customers.
Still waiting to hear from Support about my Refund.
Massive selection.
Specials events over the holidays & good prices.
Pretty good surfing through pages but page glitches sometimes.
Special events over the holidays
I wrote a feedback review for this boutique, to its team member who helped me with my shipping, she was so charming and so helpful in solving my situation with a purchase! She responded almost instantly helping me resolve the matter in a matter of hours. She is a love to her team and I am over the moon with the service provided!
Website with cute and modern clothes at really good prices! Quality is good too, sometimes you should consider increasing the size.
I received my order, out of the 4 items, 3 are way too big, I want to return them and I'm getting the run around, I will never order from this site gain, terrible customer service, I've been offered up to 40% to keep the purchase, but that seems impractical since nothing fits.
Dear Angela,
Please accept our sincere apologies for any inconvenience caused.
We offer the US return service also for U.S. order if you do not wanna take the option. Please do contact us if you are not satisfy with the product.
I needed a dress to get back from my university after the pandemic. Fortunately, a fellow student recommended this page. My order was placed on time without any problems.
Items I bought are not as advertised...Try doing a return: I have been waiting for return address for ages...chat option tells me I will receive email within 48 hours or 24 hours giving me the info...it's been a month of Sundays and still no return address! I feel scammed and I am astounded at the positive ratings...Stylwe customer service sucks!...don't...just don't. Shein is a better choice with easy returns.
Tip for consumers:
Not worth the trouble...there are much better options for online purchases, with free returns etc.
Products used:
None
Sorry for any inconvenience caused. Would you please provide your order number so that we can check? We usually reply to emails within 48 hours, but sometimes our reply may go to spam emails due to the customers' settings.
If you have questions about your order, please contact us by email at services@stylewe.com or by 24/7 chat online.
It's a scam, saw a lot of advertising pop up on facebook, on my internet page, cookies... everywhrere. See some good review. I purchased! Stupid me. Material are sooo bad and so much chemicals... that I afraid to open another package in same box. I contact return dept. They told me to send back in the same package to adddress on label. I did that back to CA address. Sent to tracking number. Customer services send me email said that I got a wrong instruction. I need to send back to "Guangzhou, China" but not send address in China. Same situation happened to My friends too. This is BAD CHINA way of do business and AMERICAN is putting up with it... stupid me!
Tip for consumers:
Run Very far! After they get your money, it's over. Bad business ethic. We are American is putting up with China! BADDDD. This is not the only one Chinese company that SCAM us.
Products used:
None of products, bad quality.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Any address on the shippnig pacakage is not the return address. You can contact the customer service team to get a return label and then make a return.
We have also been paying attention to the quality issue and we will make a big change soon. Hope to see you again!
Any more issues, feel free to contact us via services@stylewe.com.
Stay safe and have a nice day!
Gain trust and grow your business with customer reviews.
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive designer fashions at StyleWe.
We believe the fashion trend should not be controlled by the few, but rather be guided by the collective actions of every designer and fashion consumer. At StyleWe, our goal is to empower designers so that they no longer feel hidden behind the brand, but are able to proactively communicate directly with their customers throughout the entire fashion life cycle.
We believe fashion should be personal and diversified. Fashion designers should not cater exclusively to the rich and famous. We have dedicated ourselves to enabling talented fashion designers to build their own brands and achieve their dream. Together with our designers, we will deliver high quality designer fashions to everyone.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
We are deeply sorry for making you wait so long, and apologize for any inconvenience caused by not receiving the shipment notification.
Please note that after your product has been shipped, our system will automatically send a shipment notification to the email address provided at the time of purchase. This email will contain important information about your order or product, such as the shipping date and estimated delivery time.
There will also be notifications of pick up/out for delivery/delivery status. We also recommend customer track USPS parcel in their official website, and subscribe to the carrier's notification, which will provide more details.
Upon checking, after we were contacted by you in 28th Nov, the lost dress has been reshipped in 1st Dec and a new shipping number should have been sent to your email when it's shipped out. We are glad that you finally received it successfully.
Sorry you are not satisfied with the item. We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
If you need any assistance on return/refund, please feel free to contact us by chat for quick response or by email at services@stylewe.com. By email we will reply to you within 24 hours.
Items can be returned within 30 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear).
For the return policy, you can check it here: https://stylewe.com/information/return-policy
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
STYLEWE