StubHub

I purchased tickets for a concert with parking pass. 2 months after the purchase, I was notified seller will not send me the tickets, no explanation as to why. At that point I was offered alternative tickets with obstructed view for the same price( at that point those tickets were much cheaper on ticketmaster). So I opted for a refund but was told parking can't be refunded. The day of the event, I had to call customer service 3 times to get the info for the parking. When arrived, we realized parking was 1.5 miles away from venue and ended up buying another parking on the spot. I paid $46 for this parking I didn't use and now I am told I can't get a refund because this is stubhub policy. This is a scam. Not to mention the parking barcode had a $9 receipt on it. Stay away from stubhub!

HORRIBLE experience! I purchased tickets for a concert and the screen showed paid. Later when looking on my credit card, I noticed I was not billed. After hours of being on the phone with Stubhub and Stubhub supervisors, explaining that this was an error on their end because it said paid, they would not help me. They said I need to purchase the tickets again (at double the price now, mind you). I told them that was unacceptable, so they told me another Supervisor would be calling me back in 20 min. And I would get an email. Guess what, no call after 3 hours... no email. Looking on FB, I am seeing they do this all the time to other people. Lots of unhappy people. Please save yourself a huge disappointment and DO NOT USE STUBHUB.

The fees are way too expensive, in fact double than Ticketmaster and the lack of clarity when you buy tickets make you decide to buy from a wrong website.
Please do not buy from Stubhub ever, Ticketmaster is much better.

I purchased 2 tickets to the Aerosmith concert in Austin, TX. A few weeks before the concert I learned that the lead singer had severely damaged his vocal cords. Therefore the concert will be rescheduled. The promotion company decided to remove the Austin concert from the venue with no promise of rescheduling. After proving to StubHub that this concert will not be rescheduled they still refuse to refund my money. This might take a while but I will get my money back from these idiots.

Stub Hub owes me $675 for tickets I sold through their website. They have lied for the past 2 weeks about why I have not received my payment. They will not release my money and I've contacted them numerous times.

They cancelled my order and I was charged for no reason and never got my money so people got a free show! Don't sell your tickets on stub hub! Sat on the phone forever fighting with supervisor about my money and kept refusing to pay me. This site needs to be shut down!

I bought tickets the morning of a show, was told they would arrive in my inbox at the start of the show. The showtime arrived, and i didn't get anything. I then contacted customer service only to be told the seller is "no longer able to send my tickets." there was nothing they could do for me so i had to request a refund that will take up to 10 days to come through. Had to quickly open ticketmaster and make a second purchase as the show started in order to attend. Never using stubhub again

Stubhub is great! I've been getting my tickets from there for the longest time and always get a great deal. Not only do their tickets usually offer cheaper options that sporting venues, but they have excellent customer service. I once purchased tickets well in advance and the seller screwed stubhub and retracted the tickets. They called me immediately and offered me better tickets (4 rows closer in the same section) for the price I originally paid. No complaints here!

My family and I flew in for the game which was cancelled last minute. We are scheduled to fly home tomorrow 8 am and StubHub has refused to refund the tickets. I was told they do not provide any guarantees for their tickets.

My step mother gifted me concert tickets for my birthday and it has been the biggest nightmare. The originally tickets got moved and "upgraded", fine no big deal but then this has continued to happen 4 times where the emails keep coming saying there are issues with the tickets and they've been moved. Finally she's working on a refund and we went and got different tickets from Ticketmaster. StubHub is an absolute joke and it's been nothing but a terrible experience.

Paid $4000 for floor seats at Taylor swift for my daughters only to find out less than 24hrs before venue "the seller didn't have my tickets" I paid for 4 months ago. They offered me replacement tickets behind the stage. They basically take your money and leave themselves an out to sell at higher price later and offer you $#*! tickets in exchange. SCAM ARTIST! Stay away

This company took 271.00 dollars of my money and never sent my tickets to a football game. Even after numerous phone call and emails they were none responsive, and when I finally got someone on the phone she had the audacity to ask what took me so long to call. Do yourself a huge favor and use someone else for ticket purchases. Lesson learn.

I do not recommend this site. When I bought my tickets the time of the concert that was displayed on the tickets was 8pm. When we get there we were told that the concert had started at 7pm. We missed one hour of a two hour show. By the time we left it was 9pm on a Sunday so I called early morning the next day to claim my money for what we missed. We where denied any sort of refund even though it was the websites problem. Since we missed half the show so we technically got our money stolen. Sadly, I am now have to take this problem farther and involve my lawyer.