I really wish i could give no star. Worst customer service in the whole wide World of retail business. I bought my sneaker on 04/14/202. Is almost getting to a month now. I still haven't received my sneaker. Stockx said my sneakers was shipped via FEDEX with Tracking Number **************. The last time there was any activity with the tracking number was on 04/30/2021. I have reached out to both Stockx and Fedex customer service and no one seems to know where my item is. The most annoying part of it is. Stockx customer service is the worst in the business. Every time you reach out to them. You will be assigned to a new agent. Which makes no sense, because they don't keep track of who they talk to. Stockx i just want my money back! That's all i need, my money. This will be the very last time i deal with y'all. There are way more better and efficient sites. To get sneakers from, avoid these scammers. They will messed you up so bad!
Ordered two pair of shoes. Got one and was surprised with a customs charge of what I paid for the shoes.
Second pair never arrived. A refund was issued but not for the full amount. Can't get hold of a live person to ask why... rip off. I will never order shoes from this company again...
I sold a pair of shoes for the highest bid. It said error as soon as I hit sell. They take down the high bids and sell to the low bid and pocket the rest. Do not do business with these scumbags. Sell local
I Bought the same product 2 times, and they didn't allowed to cancel the second purchase.The worst thing was realized that the product are FAKE! The seams are all crooked and poorly made!
Almost impossible to talk to customer service! Very disappointed 2 times
Hey Simone,
We're sorry to hear that you believed the item that you received isn't authentic. Prior to shipping items to you we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult.
Please reach out to our support team via stockx.com/contact, providing pictures of your concerns and of the QR tag still attached and they will be happy to look further into this.
https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back
Thank you!
Sell fake or damaged items and wont let you return. But if you have to cancel a couple sales they will ban you. I spent thousands on there crappy site and they banned me for canceling a sale. Dont waste your time with these clowns, there site will be gone soon enough!
The shoes were in great condition. There was what seems to be a circle drawn with a marker on the left shoe beside the check but it was cleaned well enough that it's not visible from a distance. Box was torn, but I did not plan to resale. All together great.
I placed or on Dec. 15th and received on Dec. 22! Kept me up dated by email through verification and shipping process for both pair shoes! Shoes are real and new like ordered. The only issue is I should have went a size or 1/2 size down. Will definitely order again
Stockx is selling factory seconds in-house. Factory seconds are shoes that are flawed and not sold directly by the manufacturer. I knew something was fishy when my bid was accepted in less than one minute, and then arrived at stockx in less than 18 hours and was shipped to me that same day. When the shoes arrived the soles were covered with white marks that I was not able to remove even with a damp toothbrush. Now they want me to pay to send them back. After doing some research I found that other people also believe that they are directly selling factory second shoes. I am sure there are some actual sellers that sell legit shoes, but I would exercise caution.
I will not order shoes from this company again. Order July 23,2020 an it's August 17,2020 No communication nothing just holding on to my $230. As of today I ask for a refund my daughters birthday has passed already. At this point we can get shoes somewhere else. I'm demanding a refund but there is no one you can speak wit. If I were you I will not buy from this company. Sad part they say they're in Detroit that's my home town an I shouldn't have order from there. Refund Refund Refund!
This company likes to take money off from customers without having to give any opportunity to return any merchandise at all. Even if you buy a pair of shoes and they don't fit. They want you to resell the shoes and pay their fees. I will not ever buy from this company any longer. I accidentally bought the wrong shoe size and now I'm stuck with the shoes!
As I live in a third world country, there can be quite a lot of barriers and hurdles in doing international order. But my experience in ordering for the first time from StockX was made super easy and seamless. The order came in less than a week when I put my order and was delivered straight to my door. Pleasant experience indeed.
I bought a pair of Nike dunks (which aren't cheap) and I received them damaged! They had holes, glue and paint all over them. It took 3 weeks for someone to even respond to my concerns! When they did the only resolution was a $40 coupon off my next purchase. They told me that this happens all the time, they just verify damaged shoes and send them to people. I will never purchase from this website again.
They listed a pair of sneakers as leather. The pair I received were plastic - if you looked at the edges there was foam with a thin piece of plastic on top. I had requested a return because of their misleading description - I expected them to be leather. They refused to honour their 100% Satisfaction guarantee and said that they can't control what the manufacturers do!? So do they even look at the shoes when they authenticate? I've touched these shoes in stores and they are in fact suppose to be genuine leather. They were gaslighting me and told me to pay their fees and re list the item if I don't like them…. Don't expect their 100% guarantee to hold up.
We are disheartened to hear that you are not satisfied with your latest purchase. We do have a Buyer Promise in a place where your concerns are directly reviewed by our Sr. Authentication team. We are sorry to hear that your item was found to still be in deadstock condition and was not able eligible for a return with our stringent policy. If you have any questions about listing your item back on StockX please reach us at StockX.com/contact. We would be happy to assist you further.
I made an order and month ago and the order is still waiting to be shipped by the seller, they have taken my money and no product has been shipped nor can I cancel my order, stock x leaves you stuck which is currently my state. All i get is emails saying sorry for the delay. Well i dont accept and this is ridiculous
We are terribly sorry to hear that you may be dissatisfied with a purchase. The order number you have provided is showing to have been processed on March 5th and marked delivered on the 10th. If you are referencing a different order number, please reach us at StockX.com/contact. We would be happy to help and look forward to hearing from you!
I purchased a 3060ti graphic card for 1,000 dollars and when I received it and opened it to my surprise it had 4 tee shirts and socks. I have been trying to contact some one but of course the don't have a customer service phone number to call. So I emailed them and they said they would get back with me and said that was not from them my package must have been tampered with and their team would do an investigation. But for some reason I still haven't heard anything and it has been 5 days. I would for sure not buy anything from Stock X it is a scam...
Please reach out to us Via Chat or Email and one of our customer service agents can give you an update from our claims team
My son order from here paid 140.00 for a pair of shoes. They said was delivered to our house, no they wasn't! They said someone stole them! Um, No they didn't! I had 3 other packages when I got home, so if they took that package they would of took the others right?! We have never had anything stolen from here ever! Beware of this place, don't order from here! Luckily he used my PayPal so I'm having them handle this, but I won't everyone to know this place is horrible!
Bought sports cards and the signature pack was obviously pulled from the 12 pack box and re-wrapped in shrink wrap- I emailed Stock X many times and received the same response. They needed the original wrapper- my 12 year old son took that off to open the box...
Hey Lauri, it is never our intent to upset you or make your user experience difficult. We are seeing an agent reached out and provided a partial refund on this order, along with a discount code. If you have any further questions or concerns we are here to help, please reach out to support via stockx.com/contact. Thank you
Tried to reach out about shoes I ordered, nothing fancy just a pair of dunks that were a hundred bucks, and they sent me tracking info saying it was delivered and refuse to answer me anymore. Now I'm out the $ and had to buy them elsewhere. So now they're 200 dollar dunks. Ridiculous
Please be advised that there is image evidence of the delivery of this package. Please be advised that photo images proving evidence of your item being left at your shipping address do deem this item as delivered and ineligible for a claim. This is a determination by our claims team that can not be revised.
We do suggest checking with any nearby neighbors and contacting the carrier for further details about this delivery. In the future, we recommend making arrangements for someone to stay home on the day of delivery, so you can ensure the package is received. We do everything we can to complete the order and it is the Buyer's responsibility to ensure someone is home to receive the item.
We hope this experience will not tarnish the relationship we have already built, as we would love to continue completing purchases for you in the future. If you need assistance with any alternate situations or have any other questions, please don't hesitate to create a new case with StockX.com/contact.
I read some reviews about packages getting lost etc but i still did it because i sell with stockx. Only thing i can say is that everything went perfect. The shoe is brand new, box brand new everything a week before the planned delivery time
The shoes we found on StockX were exactly what we were looking for. The transaction was easy and the delivery came a day early. This is our second purchase from StockX and I would recommend them for their attention to detail, communication and quality control.
Overview
StockX has a rating of 2.4 stars from 2,459 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with StockX most frequently mention customer service, credit card and phone number. StockX ranks 17th among Shoes sites.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
- Visit Website
- Detroit, MI
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We'll look into this issue for you. We just sent you a private message so that we can locate your inquiry with support ASAP. Thank you for your patience, we appreciate it!