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They listed a pair of sneakers as leather. The pair I received were plastic - if you looked at the edges there was foam with a thin piece of plastic on top. I had requested a return because of their misleading description - I expected them to be leather. They refused to honour their 100% Satisfaction guarantee and said that they can't control what the manufacturers do!? So do they even look at the shoes when they authenticate? I've touched these shoes in stores and they are in fact suppose to be genuine leather. They were gaslighting me and told me to pay their fees and re list the item if I don't like them…. Don't expect their 100% guarantee to hold up.
Products used:
Shoes
I spoke with a personal shopper to review my bag closely to ensure that the description and photos online were accurate. When speaking a personal shopper I asked them to examine all four of the corners on this bag and let me know if they were pristine or scuffed etc. They said that all four corners were immaculate. I was shocked to see that two of the corners were awfully chewed up upon receipt of the bag. This is something I would have spotted right away if I were in a store. Their photos online are deceiving and they lie about the condition.
Tip for consumers:
Go in person to view condition and authenticate bags
Products used:
Purse
I have very sensitive skin - clinique's makeup remover that is oil based is amazing. You just gently wipe and your mascara is off!
Products used:
Makeup Remover
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I sold two pairs of trainers on StockX, I shipped them together and Stock has cancelled one of...
We are disheartened to hear that you are not satisfied with your latest purchase. We do have a Buyer Promise in a place where your concerns are directly reviewed by our Sr. Authentication team. We are sorry to hear that your item was found to still be in deadstock condition and was not able eligible for a return with our stringent policy. If you have any questions about listing your item back on StockX please reach us at StockX.com/contact. We would be happy to assist you further.