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StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Got a used pair of black vapor max. After contacting them they said they couldn't do anything about it.
My package is still, the operator did not answer my question, did not help me, did not respond to further messages! Solve the problem, my cargo is in customs and will be returned soon
We are sorry for your experience! We can see that your item was marked delivered on the 3rd of April. If you have not received your item you will need to reasch out for an investigation of a claim. Please reach us at StockX.com/contact for further assistance. We look forward to hearing from you!
As both a buyer and seller like anything else there are pros and cons today I will speak as a seller. (Also I probably would have given three and a half stars I didn't want to go as low as three and I didn't really want to go as high as four.)
Often times I will get emails saying "there's a new highest bid" on a particular shoe I have listed for sale. So then I go to accept and sell it and then that price disappears and drops dramatically. It's almost like a bait and switch.
As a buyer the turnaround time is very long and I feel this pressure as a seller to get my products out very quickly because they keep reminding you but I know for a fact I have waited longer than two or three days before a seller shipped something I bought so how are they getting away with that?
Also the fact that there is no 800 number which is probably everybody's biggest complaint.
I recently made a purchase and I couldn't be happier with the results. The item I purchased was of excellent quality, and I was pleasantly surprised at how quickly it arrived
Wonderful, very nice footwear, was very pleased, will be using in future
Ordered two separate orders, first one was great. Second one didn't pass inspection and so a new product was found and shipped right away. So far I am impressed! Will be coming back for more buys!
There are several charges added to your order after you pay. The displayed price is significantly lower than what you're actually charged. I thought I was buying $155 shoes but was charged nearly $200 and not shown the final balance until my card was charged. I would either not recommend or proceed with extreme caution.
I received an email saying my order was confirmed. I never ordered anything. I contacted customer service and told them I hadn't bid on the shoe they said I had. The customer service specialist told me "too bad, so sad." I asked him to close my account he said "no." Terrible customer service. You can't even call and speak with someone about your issue. I wonder why?
Thank you for your review. We have found your contact with StockX customer service where you attempted to cancel your order due to not removing the bid as intended. We do apologize as we have a stringent cancelation policy and your order was not eligible. We do take accusations of fraudulent transactions very seriously and if you have any further evidence please reach out to StockX.com/contact. We would be happy to open your case back up and have your case investigated by our specialists. If you are not satisfied with an accidental purchase we do ask you to reach out and we would be happy to assist you in listing your item for sale. We look forward to hearing from you!
Jacket received did not match the description, and there are some slight defects. I paid more for the lower priced product.
We are disheartened to learn that your purchase was not in the condition that you expected. We do have the buyer promise that your concerns can be reviewed. Please visit the following link to complete the form. (https://stockx.com/help/contact/buyer-promise) We look forward to hearing from you to review your item.
These shoes are a perfect fit. They are comfortable, I can wear them all day without any problems. The material is high quality and they look great!
I was not happy because I had an issue with an order but couldn't reach out to customer service. You can only send email or check the FAQs. You need to allow direct contact with customer service & not chatbots.
Received bad quality shoes and was given poor service for weeks.
I ordered a pair, got the confirmation right away, all the shipping happened to my door in only five days. Everything went exactly right, and I got updates along the way.
Amazing!
My dunks were fake and i was very upset. I was highly disappointed and will not be buying from here again.
We are disheartened to learn that your purchase was not in the condition that you expected. We do have the buyer promise that your concerns can be reviewed. Please visit the following link to complete the form. (https://stockx.com/help/contact/buyer-promise) We look forward to hearing from you to review your item.
Everything went well. Verification and shipping were faster than expected - thank you.
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry to hear that you are not satisfied with your purchase of the Vapor Max sneakers. We can see that your concerns were re-reviewed by our Senior Verification specialists and this item was deemed as deadstock and not eligible for a return. We are sorry for any inconvenience with your dissatisfaction. If you are not pleased with your purchase you do have the option of listing your item back for sale on the platform. If you are in need of further instruction, please reach us at StockX.com/contact. We would be happy to help!