business logo of StockX

StockX

How would you rate StockX?
grey star
grey star
grey star
grey star
grey star
Tennessee
1 review
1 helpful vote
Follow Wade Q.
Unfollow Wade Q.
Send Message
Share Review
Report Review

Out of nowhere
July 14, 2022

I was ecstatic to see I had finally won a bid however, the bid was for a size that didn't fit and was placed months ago in the past.
I've been attempting to re-sell them on StockX but with all the fees not only am I out a pair of shoes but I stand to lose around $50-60 dollars in both fees and price setting from StockX.
I wish there was some sort of immediate 48hr or 7 day return system in place.
The shoes and box are still in immaculate condition collecting dust in my house.

Date of experience: June 14, 2022
Michigan
1 review
0 helpful votes
Follow Benjamin U.
Unfollow Benjamin U.
Send Message
Share Review
Report Review

Visible damage/issues with shoes
July 9, 2023

I will say that I have had many positive experiences on stockx, but 2 of my last 3 orders had visible and obvious stains/marks on the shoes that were authenticated. Buying a DS shoe should imply it is free from obvious imperfections. One order had significant stains of green on a tan shoe from the ink on the packaging paper. The last order has silver paint all over the sole. If the authentication team missies these issues, it makes me question how much they even looked at the shoe.

Date of experience: June 9, 2023
Pennsylvania
1 review
1 helpful vote
Follow Ian Y.
Unfollow Ian Y.
Send Message
Share Review
Report Review

Beware! StockX does not stand behind the products it verifies! I purchased a $1,300 bag from the site as a holiday gift. The bag was clearly used. Company guarantees items are new and "perfect". Still has the StockX tag on it, and the company refuses to accept return. I havent used it. They sent me a return label when I complained (as soon as I received it) but then denied return and wouldnt explain why.

Date of experience: January 13, 2022
South Carolina
1 review
0 helpful votes
Follow JaKobe I.
Unfollow JaKobe I.
Send Message
Share Review
Report Review

Gaps in Communication
February 28, 2022

I received the order, but it took a while before I knew if my purchase was accepted and complete. I never received a confirmation email stating that my bid had been accepted and I'd be receiving the shoes. I did however, receive numerous emails keeping me up to date after they were shipped and I was appreciative of that.

Date of experience: January 29, 2022
Texas
1 review
1 helpful vote
Follow Martha G.
Unfollow Martha G.
Send Message
Share Review
Report Review

Negative review
February 5, 2022

I bought some shoes for my brother. Don't know too much about sneakers but once the Jordan arrive, it was so obvious how fake and defected replicas they were. I reach out and never an answer no response and refund. Now my brother is stuck with fake $300 Jordan's. If i would of read the reviews before i would of never. Please don't waste your money with this fake sneaker sales, it's not worth and the shoes look very cheap!

Date of experience: January 6, 2022
GB
1 review
0 helpful votes
Follow Jason R.
Unfollow Jason R.
Send Message
Share Review
Report Review

Parcel handling
July 21, 2022

StockX app is brilliant, and quick postal service, but was a little disheartened to say the least when my parcel arrived (chucked over my 7foot fence) into my rear garden, boxed was creased and far from pristine, felt like the shoes them self may not of been 100% dead stock, just a minimal dirty sole of the shoe. And a zip element of the trainer won't 100% close

Date of experience: June 21, 2022
Stock X. StockX Rep
over a year old

Hello Jason,

Thank you for your feedback.

We apologize that this happened with your order. We do not deliver our own packages, so we do not have any control over how they deliver the package, and we are sorry that the carrier did not handle your order with care. If you have any other concerns about the order please reach out to us at stockx.com/contact.

Thank you

Texas
1 review
0 helpful votes
Follow Luis E.
Unfollow Luis E.
Send Message
Share Review
Report Review

Fastest delivery
March 30, 2021

My package came in a lot faster than expected. I am just extremely satisfied and got the best surprise coming home from a hard of work and to see my shoes from stockx arrive a week in advance!?!?!?! Say less

Date of experience: March 30, 2021
California
1 review
0 helpful votes
Follow Brenda R.
Unfollow Brenda R.
Send Message
Share Review
Report Review

Exactly What I ordered
August 6, 2022

Delivery was quick and easy. There are different processes in the purchase and delivery, but they send you an email from each of them, which makes the purchase more secure. It arrived earlier than planned and I loved the sneakers

Date of experience: August 6, 2022
Florida
1 review
0 helpful votes
Follow Quazavia G.
Unfollow Quazavia G.
Send Message
Share Review
Report Review

Customer service
October 13, 2021

My experience with customer service was horrible. They don't have phones and you can only email. My son tried to order some shoes but it keep sending a email that order was declined. Then about two weeks later shoes was shipped and I had no idea. They down street to a neighbors who took them. So when I tried to dispute shoes Stockx said they was dilvered. So with the paperwork they sent the credit company I had to find the shoes at the neighbor house. Dealing with stockx customer service was horrible and would not take shoes back even though said charge didn't not go through.

Date of experience: September 13, 2021
Norway
4 reviews
1 helpful vote
Follow Daniel F.
Unfollow Daniel F.
Send Message
Share Review
Report Review

Excellent Products & Follow-Up Service! Ordering from an online source can be fraught with risk - who knows who you're dealing with on the other side or if the product will be as good as the pictures look?! But my experience with the store has been outstanding.

Date of experience: December 8, 2022
Illinois
1 review
0 helpful votes
Follow Art Q.
Unfollow Art Q.
Send Message
Share Review
Report Review

Unsatisfied with purchase, received used item.
February 2, 2023

I received a used quality item, it did not arrive in original packaging. I purchased the same item again for comparison. StockX, you need to understand that this happens in a marketplace. However, not providing an option to fix the issue is unacceptable.

Date of experience: January 3, 2023
Stock X. StockX Rep
over a year old

Hi Art, StockX is not a regular retail store. We are a live global anonymous resale marketplace. All purchases are coming from different sellers located globally.

After reviewing your case we can confirm that the item received was within our DeadStock condition. We strongly encourage every seller to include the original tags and clear plastic sleeves but do not require them as we understand they will vary if the original purchase was made in-store or online.

StockX does not require the following to be included in order for a piece of streetwear to pass our condition guidelines:
In-store tags
Generic plastic bags
Additional branded content (postcards, stickers, etc.)
The shopping bag that may have been included with the original sale

If you have any further questions please contact us at stockx.com/contact. Thank you!

New York
1 review
0 helpful votes
Follow Cinthia A.
Unfollow Cinthia A.
Send Message
Share Review
Report Review

Fraud
February 3, 2023

I purchased a Nike tech outfit paid $280 dollars for what is said was the jacket and joggers only jacket came in the package with a $114 dlr tag on it. Never got an answer from them or a refund or the joggers

Date of experience: January 4, 2023
Stock X. StockX Rep
over a year old

Hi Cinthia, we are sorry to hear this.

We were unable to locate your purchase or any communication with our support team. Please reach out to them via live chat or at stockx.com/contact. Thank you

California
1 review
2 helpful votes
Follow Michael D.
Unfollow Michael D.
Send Message
Share Review
Report Review

I thought StockX was good and reliable but I clearly thought wrong. StockX has pushed my order date back not once, not twice, not three time, BUT four times. I still haven't received my shoes. I do not appreciate StockX, StockX's employees, nor the owner of StockX. They are all $#*!ty. I wish i could get a refund and just never give them a single dollar again.

Date of experience: July 8, 2019
Virginia
1 review
1 helpful vote
Follow Wayne J.
Unfollow Wayne J.
Send Message
Share Review
Report Review

WHAT!
January 31, 2022

StockX is definitely not getting my business again. I ordered a Jordan combo pack from them and both pairs of shoes fell apart after only wearing them once. I was so upset i put $750 worth of product in my trash can. Because of my love for shoes i dont like when a company doesnt stand behind their product. Flight club nor GOAT has ever sent me product that has fell apart.

StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2022
Oregon
1 review
0 helpful votes
Follow Madison C.
Unfollow Madison C.
Send Message
Share Review
Report Review

Nice
August 5, 2022

Super sleek and cool. I appretiate the tags still being on them. I got the sand color from stock X too, but there was no tag or wrapping paper and they had a dirt scuff on the top of the shoes. So nice that these are new and clean.

Date of experience: August 5, 2022
New Jersey
1 review
0 helpful votes
Follow Lawrence S.
Unfollow Lawrence S.
Send Message
Share Review
Report Review

They still dont have my order a week later and saying they encountered a problem and are awaiting for my order to arrive. This is over a week now. Never again will I order from there. There is no way to contact them through the APP either. I cant seam to find a way to see how much longer until my order will be here. Never again.

Date of experience: January 16, 2022
Colorado
1 review
0 helpful votes
Follow Jaxon K.
Unfollow Jaxon K.
Send Message
Share Review
Report Review

Misspurchaced item
January 8, 2023

This morning I was scrolling on stockx and I found this expensive pillow, I view it and I dropped my phone my thumb hit the purchase item. I tried to cancel the order and Stockx doesn't let you do that. So I have to cancel my credit card and get a new one over it.

Date of experience: December 9, 2022
Stock X. StockX Rep
over a year old

We are disheartened to learn of your experience with an accidental purchase. Please be advised that we do have a stringent cancellation policy for buyers. Due to our live marketplace's nature, once the order is confirmed, we are unable to cancel (Even if the purchase was made by mistake). StockX serves as a platform that makes it convenient for both individual sellers and buyers to do business easily. Because of this, we do not actually hold inventory and therefore would have no way to accept merchandise back in instances of unwanted purchases. Once your purchase was made, a commitment to the original party that was selling the merchandise was made as well.
One of the most amazing things about our dynamic platform is that when you run into this situation, you are not completely without options and actually may have the opportunity to come out ahead in these situations.
The versatility of our marketplace quickly allows you to switch from buyer to seller with ease. Relisting the item that you just purchased allows you to know not only the opportunity to sell the item to another buyer but also to possibly even make a profit while doing so! I have included the link that gives you those step-by-step instructions:
https://stockx.com/help/articles/What-is-an-Ask-and-how-do-I-sell-on-StockX
Please reach out to StockX.com/contact if you have any questions about listing your item for sale. We look forward to helping you.

Florida
1 review
2 helpful votes
Follow Robert F.
Unfollow Robert F.
Send Message
Share Review
Report Review

Like many others around Christmas time I was looking for the new Xbox series x and there were none at the stores. I did some research and found that Stock x was selling them with a markup. I looked up company and then decided to buy an x box series x from them. Paid $150 more than selling price so I could get one for my kids. When I completed order on December 22,2020 I was given a delivery date of January 5-January 15 for delivery. As I waited for the item to ship I read all the negative reviews and became very concerned. December 31st I received e mail that x box was verified and would ship soon. I received the x box today January 6 th and it was wrapped in plain box so no one would know what it was.
As of today you still cannot find the new Xbox at stores so I feel they provided me with what I needed as promised.
All the bad reviews scared me but StockX came through for us.

Date of experience: January 6, 2021
Arizona
1 review
1 helpful vote
Follow asdf a.
Unfollow asdf a.
Send Message
Share Review
Report Review

I've sold a lot of items on stockx and had no trouble other than their fees that are definitely too high. However, I recently sold a hoodie that was completely new in the bag, but when I received it from supreme it had a small tear on the bag. The ear was probably a 1 inch long cut, so it's nothing. However, apparently this one inch tear counts as the item being "used" so they made me pay the shipping back. Luckily they didn't make me pay the stupidly high fee since I've sold items before.

Date of experience: September 4, 2019
Oklahoma
1 review
0 helpful votes
Follow Stupid C.
Unfollow Stupid C.
Send Message
Share Review
Report Review

Although I've heard good things about this company, I decided I would give it a shot and be a first time shoe buyer. Turns out a whole 2 weeks go by and they've canceled my order after paying almost $400. I've wasted my time and money on bull crap. Never again will I use this site. They've lost my business once & for all.

StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 25, 2022

Overview

StockX has a rating of 2.4 stars from 2,466 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with StockX most frequently mention customer service, credit card and phone number. StockX ranks 12th among Shoes sites.

service
414
value
325
shipping
318
returns
262
quality
326
This company does not typically respond to reviews
+490