I was ecstatic to see I had finally won a bid however, the bid was for a size that didn't fit and was placed months ago in the past.
I've been attempting to re-sell them on StockX but with all the fees not only am I out a pair of shoes but I stand to lose around $50-60 dollars in both fees and price setting from StockX.
I wish there was some sort of immediate 48hr or 7 day return system in place.
The shoes and box are still in immaculate condition collecting dust in my house.
I will say that I have had many positive experiences on stockx, but 2 of my last 3 orders had visible and obvious stains/marks on the shoes that were authenticated. Buying a DS shoe should imply it is free from obvious imperfections. One order had significant stains of green on a tan shoe from the ink on the packaging paper. The last order has silver paint all over the sole. If the authentication team missies these issues, it makes me question how much they even looked at the shoe.
Beware! StockX does not stand behind the products it verifies! I purchased a $1,300 bag from the site as a holiday gift. The bag was clearly used. Company guarantees items are new and "perfect". Still has the StockX tag on it, and the company refuses to accept return. I havent used it. They sent me a return label when I complained (as soon as I received it) but then denied return and wouldnt explain why.
I received the order, but it took a while before I knew if my purchase was accepted and complete. I never received a confirmation email stating that my bid had been accepted and I'd be receiving the shoes. I did however, receive numerous emails keeping me up to date after they were shipped and I was appreciative of that.
I bought some shoes for my brother. Don't know too much about sneakers but once the Jordan arrive, it was so obvious how fake and defected replicas they were. I reach out and never an answer no response and refund. Now my brother is stuck with fake $300 Jordan's. If i would of read the reviews before i would of never. Please don't waste your money with this fake sneaker sales, it's not worth and the shoes look very cheap!
StockX app is brilliant, and quick postal service, but was a little disheartened to say the least when my parcel arrived (chucked over my 7foot fence) into my rear garden, boxed was creased and far from pristine, felt like the shoes them self may not of been 100% dead stock, just a minimal dirty sole of the shoe. And a zip element of the trainer won't 100% close
My package came in a lot faster than expected. I am just extremely satisfied and got the best surprise coming home from a hard of work and to see my shoes from stockx arrive a week in advance!?!?!?! Say less
Delivery was quick and easy. There are different processes in the purchase and delivery, but they send you an email from each of them, which makes the purchase more secure. It arrived earlier than planned and I loved the sneakers
My experience with customer service was horrible. They don't have phones and you can only email. My son tried to order some shoes but it keep sending a email that order was declined. Then about two weeks later shoes was shipped and I had no idea. They down street to a neighbors who took them. So when I tried to dispute shoes Stockx said they was dilvered. So with the paperwork they sent the credit company I had to find the shoes at the neighbor house. Dealing with stockx customer service was horrible and would not take shoes back even though said charge didn't not go through.
Excellent Products & Follow-Up Service! Ordering from an online source can be fraught with risk - who knows who you're dealing with on the other side or if the product will be as good as the pictures look?! But my experience with the store has been outstanding.
I received a used quality item, it did not arrive in original packaging. I purchased the same item again for comparison. StockX, you need to understand that this happens in a marketplace. However, not providing an option to fix the issue is unacceptable.
Hi Art, StockX is not a regular retail store. We are a live global anonymous resale marketplace. All purchases are coming from different sellers located globally.
After reviewing your case we can confirm that the item received was within our DeadStock condition. We strongly encourage every seller to include the original tags and clear plastic sleeves but do not require them as we understand they will vary if the original purchase was made in-store or online.
StockX does not require the following to be included in order for a piece of streetwear to pass our condition guidelines:
In-store tags
Generic plastic bags
Additional branded content (postcards, stickers, etc.)
The shopping bag that may have been included with the original sale
If you have any further questions please contact us at stockx.com/contact. Thank you!
I purchased a Nike tech outfit paid $280 dollars for what is said was the jacket and joggers only jacket came in the package with a $114 dlr tag on it. Never got an answer from them or a refund or the joggers
Hi Cinthia, we are sorry to hear this.
We were unable to locate your purchase or any communication with our support team. Please reach out to them via live chat or at stockx.com/contact. Thank you
I thought StockX was good and reliable but I clearly thought wrong. StockX has pushed my order date back not once, not twice, not three time, BUT four times. I still haven't received my shoes. I do not appreciate StockX, StockX's employees, nor the owner of StockX. They are all $#*!ty. I wish i could get a refund and just never give them a single dollar again.
StockX is definitely not getting my business again. I ordered a Jordan combo pack from them and both pairs of shoes fell apart after only wearing them once. I was so upset i put $750 worth of product in my trash can. Because of my love for shoes i dont like when a company doesnt stand behind their product. Flight club nor GOAT has ever sent me product that has fell apart.
Super sleek and cool. I appretiate the tags still being on them. I got the sand color from stock X too, but there was no tag or wrapping paper and they had a dirt scuff on the top of the shoes. So nice that these are new and clean.
They still dont have my order a week later and saying they encountered a problem and are awaiting for my order to arrive. This is over a week now. Never again will I order from there. There is no way to contact them through the APP either. I cant seam to find a way to see how much longer until my order will be here. Never again.
This morning I was scrolling on stockx and I found this expensive pillow, I view it and I dropped my phone my thumb hit the purchase item. I tried to cancel the order and Stockx doesn't let you do that. So I have to cancel my credit card and get a new one over it.
We are disheartened to learn of your experience with an accidental purchase. Please be advised that we do have a stringent cancellation policy for buyers. Due to our live marketplace's nature, once the order is confirmed, we are unable to cancel (Even if the purchase was made by mistake). StockX serves as a platform that makes it convenient for both individual sellers and buyers to do business easily. Because of this, we do not actually hold inventory and therefore would have no way to accept merchandise back in instances of unwanted purchases. Once your purchase was made, a commitment to the original party that was selling the merchandise was made as well.
One of the most amazing things about our dynamic platform is that when you run into this situation, you are not completely without options and actually may have the opportunity to come out ahead in these situations.
The versatility of our marketplace quickly allows you to switch from buyer to seller with ease. Relisting the item that you just purchased allows you to know not only the opportunity to sell the item to another buyer but also to possibly even make a profit while doing so! I have included the link that gives you those step-by-step instructions:
https://stockx.com/help/articles/What-is-an-Ask-and-how-do-I-sell-on-StockX
Please reach out to StockX.com/contact if you have any questions about listing your item for sale. We look forward to helping you.
Like many others around Christmas time I was looking for the new Xbox series x and there were none at the stores. I did some research and found that Stock x was selling them with a markup. I looked up company and then decided to buy an x box series x from them. Paid $150 more than selling price so I could get one for my kids. When I completed order on December 22,2020 I was given a delivery date of January 5-January 15 for delivery. As I waited for the item to ship I read all the negative reviews and became very concerned. December 31st I received e mail that x box was verified and would ship soon. I received the x box today January 6 th and it was wrapped in plain box so no one would know what it was.
As of today you still cannot find the new Xbox at stores so I feel they provided me with what I needed as promised.
All the bad reviews scared me but StockX came through for us.
I've sold a lot of items on stockx and had no trouble other than their fees that are definitely too high. However, I recently sold a hoodie that was completely new in the bag, but when I received it from supreme it had a small tear on the bag. The ear was probably a 1 inch long cut, so it's nothing. However, apparently this one inch tear counts as the item being "used" so they made me pay the shipping back. Luckily they didn't make me pay the stupidly high fee since I've sold items before.
Although I've heard good things about this company, I decided I would give it a shot and be a first time shoe buyer. Turns out a whole 2 weeks go by and they've canceled my order after paying almost $400. I've wasted my time and money on bull crap. Never again will I use this site. They've lost my business once & for all.
Answer: It's a scam, received fake shoes from them and they won't refund me.
Answer: Hi Norma, StockX currently does not offer phone support but we would be happy to help you via chat or email! Please contact us at stockx.com/contact with screenshots of the charges and we can get to the bottom of this for you.
Answer: Hi D. H, StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers. Due to the anonymous nature of our live market, we are unable to offer refunds, exchanges, or swaps of any kind - including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item. However, in the event that a seller does not ship on time or fails verification we will always try to like the buyer to a new seller at no additional cost. If we are unable to do a full refund is processed. In the event that the buyer wishes to not be linked or if the seller is passed their ship-by date, they can request to cancel. We apologize for any inconvenience this may cause you and that this purchase didn't go as planned. If you have any further questions please contact us at stockx.com/contact. Thank you!
Answer: Hi Alexa, StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers. We give an estimate of 7-12 business days for all deliveries, however, this is subject to delays. We do not guarantee shipping information for any item until after and only if the item passes verification. While we work very hard to stay within our estimated timeframes, we can not guarantee a delivery date. In addition, we do not deliver our own packages, so we do not have any control over carrier delays and/or how fast an item passes through customs ( if needed). If you have any further questions please reach out to our support team via stockx.com/contact or via our live chat function. Link: https://stockx.com/help/home?contactsupport=true Best, StockX
Answer: Hi Patricia, you can check the status of your order by login into your StockX account! We do send email notifications as well when the seller ships when the item arrives, when it completes verification, and when it shipped out. You can also contact support via stockx.com/contact or via our live chat function as well.
Answer: Hi Patricia, you can check the status of your order by login into your StockX account! We do send email notifications as well when the seller ships when the item arrives, when it completes verification and when it shipped out. You can also contact support via stockx.com/contact or via our live chat function as well.
Answer: A: Hey Lienardo! That's a great question! StockX defines "Deadstock" as authentic, new, and unused. We do allow the original box to be slightly damaged, such as minor dents and rips. We do not allow boxes with major rips or tears. However, just like all products on our site, our dedicated verification team will thoroughly inspect each item to make sure it is authentic and meets the condition requirements. Please note our verification team does not break the factory seal during this process. If you have specific questions you would like answered, please reach out over this link, https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back - or contact us using the live chat feature on the StockX homepage. Thanks!
Answer: Hey Angela! That's a great question! StockX defines "Deadstock" as authentic, new, and unused. We do allow the original box to be slightly damaged, such as minor dents and rips. We do not allow boxes with major rips or tears. However, just like all products on our site, our dedicated verification team will thoroughly inspect each item to make sure it is authentic and meets the condition requirements. Please note our verification team does not break the factory seal during this process. If you have specific questions you would like answered, please reach out over this link, https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back - or contact us using the live chat feature on the StockX homepage. Thanks!
Answer: Hey Remell! That is an excellent question. We have had thousands of successful PS5 sales from Buyers and Sellers worldwide! PS5 orders, like all StockX purchases, typically take 7-12 business days to be fulfilled. We also have electronics-specific guidelines for all items sold on StockX, you can read more on our FAQ here to give you the confidence to make your purchase. https://stockx.com/help/articles/Electronics If you have specific questions you would like answered, please reach out over this link, https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back - or contact us using the live chat feature on the StockX homepage. Thanks!
StockX has a rating of 2.4 stars from 2,466 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with StockX most frequently mention customer service, credit card and phone number. StockX ranks 12th among Shoes sites.
Hello Jason,
Thank you for your feedback.
We apologize that this happened with your order. We do not deliver our own packages, so we do not have any control over how they deliver the package, and we are sorry that the carrier did not handle your order with care. If you have any other concerns about the order please reach out to us at stockx.com/contact.
Thank you