Stately has a rating of 3.6 stars from 646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stately most frequently mention customer service, next box and high quality. Stately ranks 21st among Men's Clothing sites.
My experience with shopping with stately, has been the greatest most non-stressful shopping experience I have ever had. The stylist has completely changed my wardrobe and now I am looking more professional and socially approachable! I also like very much, the fact that, when one of my packages was delivered and it had been opened with items removed, Stately wasted no time in correcting the issue. Most department stores always want to give you a hassle! For me stately is the way to go and it's the way I will always go. Two thumbs up Stately! 😁😁
I think that the outfits that are put together are okay. Sometimes the boxes are awesome and other times the boxes completely ignore the style choices that I have marked in my profile. I find myself having to return items in almost every box I receive. The return process is easy but it takes so long to replace items that I have already paid for. For example, I returned a couple of items on Oct 12th... I am writing this review on Oct 26th... The time between returning and replacing items is way too long.
Thank you for your honest feedback. I’m glad to hear you appreciate the higher-end clothing we offer, but I’m sorry to learn that some of your boxes have not aligned with your style choices. We strive to curate outfits that reflect your preferences, and it’s concerning that this hasn’t always been the case.
I also understand your frustration with the exchange process and if you have questions about it please feel free to reach out to our member services team. If you have specific style requests or items you’d like to see in future boxes, please don’t hesitate to reach out. We appreciate your patience and hope to provide you with a better experience moving forward!
Love the quality of the clothing which is hard to come by these days. The stylist did a fantastic job on picking out pieces to my liking. Overall great service and continue to use Stately.
We’re so happy to hear you’re loving the quality and style picks! We’ll keep working hard to make each box just right for you.
Time saver and worth every penny, I've liked everything I've received so far. And looking better than ever.
Glad to hear we can save you time and money! Especially during this time of the year we want to give you all the time and money to spend on the fun stuff. Thanks for being a Stately Member!
I thought this might be a bit risky, what if I didn't like the clothes or what if they didn't fit properly?
I am happy to say, I have liked everything I have received and the fit has been perfect.
I really like having someone put together stylish outfits that I can just open and hang in my closet, ready for going out.
Thank you Stately, you do a great job!
Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying your outfits and that the fit has been perfect for you. Our goal is to make shopping as easy and enjoyable as possible, so it's great to know you're loving having stylish outfits ready to go straight into your closet. We're so glad we could exceed your expectations! Thank you for choosing Stately, and we look forward to continuing to style you!
After a couple of 'trial and error' boxes, we are now on the same page. My last box was so spot-on, I wore it the very next day and loved it! Thanks!
We love hearing this! Thank you for sticking with us through the trial and error—it’s so rewarding to know that we’re now perfectly aligned with your style. We’re excited to keep curating boxes you’ll want to wear right away!
The latest box did not disappoint and made a fan of Stately. Initially dubious, but this being my second box and experiencing the level of detail and taste will have me returning for a long time!
Thank you for giving us a shot! We’re so glad to hear we’ve earned your trust and that the latest box impressed you. We look forward to styling you for many more boxes to come!
Quality of materials could be better for the price. Shipping is always on time. Have sent emails to CS and didn't receive an answer
Happy to hear you love our service, but so sorry to hear you did not get a response from our member services team. Feel free to email, chat or call our member services team 6 days a week. We would love to answer all your questions!
What I like about Stanley is that they are aware of what I like by asking. I like about 75% of the merchandise they send me. Thx.
Thanks for your feedback! We're glad you're enjoying most of your selections, and we'll continue to fine-tune your experience to meet your preferences.
I have tried other clothing and styling services similar to Stately, but when I received my first box I noticed this was different and upon opening my box and trying each piece that this was a top of the line service. I could tell my box was specifically tailored for me based on my profile preferences, likes, dislikes, and overall personality. I am extremely happy and I just look forward to getting my next box.
So happy to hear this Vinny! We can't wait to keep sending you some amazing items. Thanks for being a Stately member with us!
I have had the best experience with Stately over my first few months and can't wait to continue getting my care packages. They are friendly, helpful, prompt and I would highly recommend you give them a try!
Thank you for your kind words! We’re thrilled to hear that your first experience with Stately was so easy and seamless. Making the setup and plan options straightforward is a big priority for us, and it’s great to know it worked well for you.
We’re excited to have you as part of the Stately family and can’t wait to continue delivering boxes you’ll love. Thanks for trusting us with your style journey! 👔✨
Stately has generally been able to hit the mark on my requests, but it seems like a lot of extra effort to blindly receive goods, then have to ship them back if they don't fit or aren't needed as part of my wardrobe. It would be nice to have a preview of the items before they shipped to decide if anything should be exchanged before the box goes into the mail. Seems like it could save, time, money and make the whole process a little 'greener'.
Thank you for your thoughtful feedback! We love your idea and will share it with our team. Your insights help us grow and improve—thanks for being a valued Stately member!
I recently received my 1st box in my Regal Plan. I was totally amazed at the quality and fit of every item. The selections worked together which gives me multiple new outfits. The letter included from my stylist with how to combine these items was so helpful too. My stylist did an amazing job.
Love love love to hear this Kevin! We will be sure to share this with your stylist and our entire Stately team. We do everything we can to make sure our members are happy with all the items they receive and can't wait to send you more amazing items!
1 first box was awesome. The 2nd was so-so. After feedback to my stylist the 3rd box was back to being awesome. I work for a bank and having some dress down Friday attire is really what I'm looking for. Some date night ideas have been fresh too.
Thank you for your thoughtful feedback! We're so glad we could adjust based on your preferences and get your third box back to awesome. We'll keep working to balance your dress-down Friday and date night needs to keep you stylish and happy. We appreciate your trust in us! 😊
I love the clothes I have been getting the fit right hand are stylish. The customer service is extremely good and helpful and the consultation are really thoughtful
Love to hear this! We will be sure to pass along the kudos to our entire Stately team. Can't wait to keep sending you more amazing items!
Having tried other box clothing services, Stately does the best at pushing my style forward for a very reasonable price. Very interesting and fun pieces that advance my personal style beyond what I might have picked myself (but I can take credit for them!)
Love to hear this Porter! You can take all the credit and we will be sure to send you some amazing items in your next box.
Statelymen has been a very nice surprise! Of course, I was a bit skeptical at first, but my skepticism was immediately laid to rest after receiving my first order! If one takes the time to be detailed with their preferences, the stylists will absolutely nail your box! I am a super satisfied customer and have no intention of ever not using Statelymen!
Glad we can surprise you every month with amazing items. We appreciate your kind words and can't wait to send you more amazing items.
My person picked out clothes that I like so much that I had just purchased the identical items. The other stuff was busy for me.
Thank you for your review! While we’re glad you liked the items chosen, we completely understand the frustration of receiving pieces you already own. We offer easy exchanges if you’d like to swap out anything, and we’ll make a note to diversify your next box to better match your preferences. Your feedback is invaluable, and we appreciate you sharing it!
So far I've loved every order. This is a great way for me to update my wardrobe. Everything has been a perfect match for my style.
So happy to hear you have loved all the items you received. We are so happy to have you as a member and can't wait to send you more!
As always, Stately Stylist Hertha did a great job! The time & thoughtfulness were clearly evident in the items included in my box. I especially like my Vustra Shackleton and my Liverpool crew neck sweater. These items will be great as solo pieces as well as when worn together. Stately continues to be fantastic!
Thanks for the kind words about Hertha! Our stylist do an amazing job of sending out items to you and other members to make sure they keep you looking sharp every year. Can't wait to see what 2025 brings!
Answer: Great question! At sign up you can select monthly or bi-monthly. If you need something a little different, feel free to reach out to our team via chat, phone or by emailing us at concierge@statelymen.com
Answer: You can definitely return the items for exchange. We do kindly ask that you provide detailed feedback so our team can make adjustments to your Style Profile and Additional Style Preferences, to assist with your exchange and future packages. Please visit: https://statelymen.com/pages/faq for additional information regarding our exchange process. Or feel free to reach out to us directly via chat, phone or by emailing us at concierge@statelymen.com
We’re sorry to hear about your inconsistent experience and frustration with exchanges. Your feedback is important to us, and we want to make things right. Feel free to reach out so we can add notes to your profile and make sure your stylist is nailing your future boxes. Thank you for sharing this with us—we’re here to help!