Stacksocial

Brandon R. Got me the part I needed amazingly quickly. I had searched and searched for it,
Even searched the manufacturer up and down, was reconciled to making another part work and fit (poorly), but at that point, choices were zip and nzip. Then, on a lark, I e-mailed StackSocial my dilemma, and Brandon made it happen in a couple days. This part costs about $5, but I was taken care of like an investor, and I positively envied how handily the process went. E-mail, quick response with plan, Thank you and here comes the part!
Not easy to find this level of service these days, not easy to find someone willing to provide after-purchase help regardless of the money. Makes me happy AND satisfied.

This setup is a scam. After accepting payment, they send you false tracking numbers and never deliver your products! Then when you contact them they pretend they forgot to give your delivery address to the vendor. (Seriously - they actually told me that!). They don't want you to contact them directly, but keep referring you to a completely useless "Customer Care" site. I'd encourage everyone to complain to * He won't do anything, but at least we might clog up his inbox.

*Personal information redacted by admin

I recently ordered a soundbar for my old TV but the unit did not work at all unfortunately. Typically you have to provide some physical evidence of damage for a refund but when I explained that this was an audio issue that could not provide any physical evidence, Toby in their customer service worked diligently with the vendor and had them issue a full refund within days! Awesome customer service that is hard come by. Now if only I can get my satellite TV provider to fix a faulty dish installation without charging me $90 for a tech to visit my house...fat chance!

I purchased a Striiv watch/ tracker. I wanted it to replace my Fitbit and saw that this advertised an alarm, so I bought it. After purchase, the notice they sent me was for a Striiv "Lite" which had no mention of it on their site. Needless to say, the "Lite" does not have an alarm so I do not want it. Even though they do not take back merchandise, they DID credit me for my purchase because their ad stated features that were not present. After my complaint, they changed the product description

Don't DO IT. Ordered Nov18th No sign of my item even though it was Confirmed shipped with a tacking number by the 21st of November. But the item never left China for 2 weeks. Now it is over a month since the original transaction. I contacted Stack Social and heard all the nice apologies and a new promise to reship. Got a new bogus tracking number 3 days afterward. That tracking number also failed to track anything so I never wasted anymore time and made contacted with Paypal. They are handling my case as a dispute. The item was originally ordered for a Christmas gift but at this late date I no longer need it. Paypal is refunding my account if Stacksocial doesn't respond and make it right by the end of Dec.

Although the software did not work, StackSocial came through in the end with a refund but it took posting here and on the BBB site to get any action.

Company sold software that will not work on my computer and now won't provide a refund. I bought 2 licenses and redeemed only one.

The party line is if we offered refunds, customers could make purchases, redeem the assets, ask for a refund, and walk away with free software.

Well that's fine for the activation key I used but what about the one I did not redeem? They should provide a refund for that. Even of the software was at a steeply discounted price, maybe it needs to be if it doesn't work. Will not buy from them again. Customer service responded fairly quickly with no remedy.

The guys over at StackSocial do their very best to ensure that all their customers are happy with their products. Even when the shipper forgot something, or anything happened out of the ordinary, the customer service team always seem to have my best interest at heart. It's great to have that piece of mind that i have a entire team that only want me to have the best online experience possible. Definitely refreshing to deal with such professionalism.

I've been a loyal and frequent Joyus customer for a few years, so I was so excited to see they are newly back in business. I made a recent purchase and forgot to use the 25% discount code including a swell water bottle. When contacting customer support to inquire about the discount and bottle, a rep. From Joyus responded right away and was more than happy to assist me. Not only will they include the bottle with my current order, they have offered me a 25% discount for use on a future order. I was very pleased that Joyus was so responsive with my request. They made me feel like they truly value me as a customer and want to earn my business. Thanks so much!