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Stacksocial

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Portugal
1 review
0 helpful votes
Follow Cristiano R.
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Bought various bundles from StackSocial so far. After a silly mistake with the payment I contacted the Customer Support and got the fastest answer I have ever gotten from any customer support. They were extremely helpful and gave me a Store Credit so I could buy the correct bundle.

Date of experience: June 11, 2015
Oregon
1 review
0 helpful votes
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StackSocial Beware!
November 18, 2019

Ordered Lifetime VPN and it did not work. When trying to complete process and why not working found out that this particular product will not work with Windows 10. Tried to use Live Chat for assistance with VPN company and this was not helpful. Tried to Submit a Refund/Credit submission with StackSocial and this was not helpful. I emailed them twice and received an email in return saying I had not responded to their auto email. Be careful of this process/purchase StackSocial. StackSocial will take your money and not communicate well with their Customers!

Date of experience: November 15, 2019
Denmark
1 review
11 helpful votes
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On 10th of October, 2016 I purchased two bundles from Popular Science webpage in their online shop. Everything went fine until today, 21.10.2016 when suddenly my purchases disappeared and the courses were not accessible to me anymore! I got no response from neither StackSkills, nor Popular Science! Stay away from them, although Popular Science has a reputation, it is not a place to buy from! Now all I am left with is a $100 less in my bank account and no help from either of the sides. VERY DISAPPOINTED!

Date of experience: October 21, 2016
New Mexico
2 reviews
25 helpful votes
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This is a follow up from my review of StackSocial on 12/24/15. As I promised customer service in three of my many emails, I filed a complaint with the BBB. The day AFTER BBB notified StackSocial of the complaint is the day SS wrote a reply to that review saying how sorry they were and how they wanted to make it right which for me was in the way of a refund.
When it takes a Monitor of Consumer Rights to get them to finally respond to a customer to do what's right morally and ethically, then they remain a company I will no longer do business with.
I would have rated a two or more if they had handled this promptly. They had three weeks before I was forced to waste even more time with the complaint. They only replied after pressure was placed on them by an outside agency. They remain a one because of this.

Date of experience: December 24, 2015
Stack S. Stacksocial Rep
over a year old

Hi Susan. So incredibly sorry for the inconvenience and trouble. I will send you a PM to get your order information and one of our reps will follow up to get you taken care of. Sorry again for the inconvenience. Looking forward for the opportunity to help and get this matter resolved for you.

New York
2 reviews
3 helpful votes
Follow Donn P.
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After looking at cool products for years, I decided to purchase my first product (Cubinote) and was not cheap. Now I see it does not work on desk top computers, only on phones. Now this is where the trouble starts. NO HELP from Stack Social. In this day and age when you buy from a on line company, I expect some service to help my with any issues I have. Number one, they charged me for items I did not buy, and two there is NO PHONE SUPPORT. That tells me they do not care after purchase. So since they do not care after purchase, I WILL NOT buy from them again and if you are smart, neither will you in my opinion. (Order #*******)

Date of experience: September 27, 2019
California
1 review
11 helpful votes
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I bought a speed reading course that turned out only to be used for reading self-help books, which it advocated over other books. It was mainly a method of skipping huge sections of a book and skimming over the rest of it. The course was completely useless for any serious book, and was presented in a sophomoric and motivational manner that took precedent over any substantial methodology. I wanted a refund but was refused. The course was so bad I unsubscribed from any more of their emails and would never consider another course from them. I could of just as well threw $25 out the window.

Date of experience: June 26, 2018
Florida
1 review
9 helpful votes
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Purchased a software bundle for $29.99, received an email with the download instructions. When we downloaded the software it was all "trial" software. Sent numerous emails via their website, they do not have live customer service, go figure. Disputed the charge with Paypal as buyers regret. Paypal received a song and dance from Stack Social and declined the dispute. Stack Social was supposed to send the actual software. We never received the software and no response from Stack. Called Paypal and they honored the disputed and refunded the purchase. Stay far, far away from these thieves. It's the old "bait and switch". We reported them to the BBB and the State Attorneys Office.

Date of experience: August 27, 2016
California
1 review
0 helpful votes
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Bucky was my contact to unravel a duplicate order I created in error. Apparently I had 2 separate accounts and was unaware of orders going through in both. They were gracious and very communicative and were able to delete one of the orders so I didnt get 2 items.

Date of experience: June 7, 2018
Maryland
1 review
9 helpful votes
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STAY AWAY!
January 10, 2018

I placed an order on November 28th, and the expected delivery date was December 28th. I emailed them when I did not receive It, a few days later I got an email asking to confirm my shipping address and that they asked the vendor to ship one out. I confirm my shipping address and requested a tracking number. It's Janauary 10th... no respond, no product... I would NOT recommend this place to anyone!

Date of experience: January 10, 2018
Canada
2 reviews
1 helpful vote
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Excellent Service
June 18, 2015

I had ordered a program through "Stack Social" that after a day I figured I would not need it as I had originally thought. It had a " no refund " clause in it that I didn't realize when I purchased it. Contacted Stack Social and with the help of Jimmy I got a full refund in Stack Social credit plus an extra 10% set up in an account for me on my next order. Jimmy bent over backwards to please me and am so Happy with their service.

Date of experience: June 18, 2015
Virginia
1 review
0 helpful votes
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Great customer service
August 22, 2017

The software I purchased could not be activated, as I did not receive the authorization code I needed. This should have been sent to me after I bought the product, so StackCommerce does not get points for that as I didn't need that frustration. However, when I contacted customer service, Desmond was quick to answer and did so very clearly so that I could easily follow the steps and get the software activated.

Date of experience: August 22, 2017
GB
3 reviews
1 helpful vote
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Apalling Customer Service
September 30, 2020

I'm having a dreadful time trying to get a refund for a mis-advertised service from StackSocial. After intially agreeing with me about the missold service and offering a refund, I've heard nothing more from their customer service team - and instead have had to go to the hassle of raising a dispute with PayPal and my bank, which is very time-consuming (I will however be claiming compensation from StackSocial for this lost time). I would urge prospective buyers to steer clear of StackSocial and their associated companies (Tech Deals, Android Authority, etc.), as it's clear they are unwilling to support you when things go wrong.

Date of experience: August 26, 2020
New Jersey
1 review
1 helpful vote
Follow Bentley G.
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I purchased the SkyHub Cloud Unlimited Backup: Lifetime Service through StackSocial. I had problems with this service from the beginning, but thought that I would be able to resolve it by going through their customer service. When I got no help from SkyHub after two months, I finally contacted StackSocial to get a refund on the purchase. Within two, yes two minutes, I was contacted by Jake from StackSocial, to tell me that he was processing my refund! No arguments, not hassles, just a note saying sorry for the problems, and we'll get your money back to you. I can't think of too many companies that offer that sort of rapid and courteous service. With this sort of responsiveness, I have no problems or reservations recommending StackSocial.

Date of experience: October 9, 2015
Ukraine
2 reviews
22 helpful votes
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Positive experience
April 26, 2016

I didn't buy any tangible goods from this site, but I did buy a VPN serice subscription. Everything worked well, right after payment I got the info to redeem the purchase and within minutes I was able to use the VPN. No problems at all, and a great price.

Date of experience: April 26, 2016
Nigeria
1 review
0 helpful votes
Follow Oyekunle D.
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Very nice support
April 25, 2018

I bought a product that was for a Mac laptop instead of Windows (which I use) I beeped them, knowing they have a strict refund policy but I explained how it was my fault that I did not read the description well. They refunded me with store credits which is perfectly fine since I am a long time buyer.

Date of experience: April 25, 2018
Canada
1 review
13 helpful votes
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The star should be less than zero. Ordered an iphone case. Paid my money and after 3 months nothing. Sent email because they don't provide a phone number and got a bunch of excuses like the address was wrong. Sent address twice and they kept putting my postal code after my home address so they could claim that it was the wrong address. Sent a bogus tracking number somewhere out of mayalisia. Calling credit company and filing a formal complaing. Stay away, STAY FAR FAR AWAY from this bogus site.

Date of experience: April 28, 2014
New York
1 review
7 helpful votes
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Ordered a phone on recommendation of CNET on 12. 27. 13. Still waiting can't get a stright answer. They blame the cold weather, on backorder. They are somehow affiliated with FreedomPop. They also doubletalk and blame the other. Don't fall for it...

Date of experience: January 13, 2014
New Jersey
1 review
1 helpful vote
Follow r m.
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Great for getting a foundation to start learning. Though you have to put in the work (practice, study). They have helped me build my skill set. I have gotten a solid foundation in Java, Python, C, C++, and MySQL. Now I am moving on to start my CISSP studies it is a good start. All thanks to StackSkills.

Date of experience: July 31, 2017
New York
1 review
0 helpful votes
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StackSocial is the kind of company you want to buy from; They have great deals, they don't forget about you and help if you have a problem in minutes, and they continue to offer amazing products and services. And the reason I'm saying this is I've so far bought a Mac software bundle that was amazing & simple to register all the apps ( I've had problems with bundles & serial numbers in the past), and I bought a iOS programming course. But the kicker is that Apple recently upgraded to iOS 9 & Swift 2 which wasn't included - And I got the option to upgrade to the new class for only $10! All new lectures and everything, the whole new class for iOS 9 & Swift 2! You just can't beat that. Then I had some trouble getting a coupon, and I emailed support - They gave me a new coupon in minutes, no questions asked. Very happy with StackSocial, and I think you will be too!

Date of experience: October 12, 2015
Massachusetts
1 review
3 helpful votes
Follow Kathleen S.
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I purchased VPN software thru Stacksocial. Had issues get the download and when I did it interfered with my access to the internet. I uninstalled it from my computer and asked for a refund. After 15 days of back and forth, Stacksocial denied my refund stating the software was purchased "All Sales Final" something I was not aware of at the time of purchase. After making complaint to BBB and my credit card company, I was given a refund..

Date of experience: April 17, 2017

Overview

Stacksocial has a rating of 2.3 stars from 766 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Stacksocial most frequently mention credit card, phone number and lifetime subscription. Stacksocial ranks 182nd among Gadgets sites.

service
82
value
78
shipping
51
returns
59
quality
72
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14,275 reviews