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Stacksocial

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Germany
1 review
0 helpful votes
Follow Geri H.
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Old Purchase, good help
November 4, 2017

I had purchased software that I didn't need at the time. When I went to use it, a year later, the software key no longer worked. Customer service responded quickly, noting that it was unusual. Appreciative.

Date of experience: November 4, 2017
Illinois
1 review
13 helpful votes
Follow Ken B.
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I came across StackSocial and found several of the items offered for sale to be interesting and I decided to take chance and purchase some of them. Some of the items were good but there were a couple that I didn't like. I wrote lengthy reviews on the StackSocial site (on the same day) for two items I bought through them, one positive and one negative. When I checked a few days later, I found that they were willing to post my positive review but not my negative review. Both reviews had the same objective tone, went into a lot of detail, and explained why I liked or didn't like the particular product. Censorship of a negative review is unacceptable and seriously damages the credibility of this site. For this reason I cannot recommend this site and urge others to beware.

Date of experience: June 13, 2014
Florida
1 review
25 helpful votes
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Worst company ever!
January 25, 2019

This company plain out sucks! I purchased two pairs of earbuds at Christmas for gifts, one pair already fell-apart. When you put them in the charging box and take them out 1\2 of the earbuds get stuck in it. I sent them pictures and they won't even replace the pair. I will never order from this place again.
Stay away!

Date of experience: January 25, 2019
New York
2 reviews
9 helpful votes
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Damage products
April 17, 2018

They sell you broken pieces of merchandise, and they cover their backs saying about their no refund policy and final sales. They lie about their merchandise to sell it and stick you with unworkable items that you cant use or give away. Is a waste of money on devious and merciless people that abuse your trust and confidence. They dont deserve not even a one star rating.

Date of experience: April 17, 2018
California
1 review
8 helpful votes
Follow don d.
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I bought a deal that went quite bad. I asked for a refund and they try redirects so they don't have to give me my $50 back. They want to resolve it with the merchant when I have already told them I've lost all confidence with them. They don't listen.
To me the company feels like a souless money sucking machine that refuses to spit it back out.
They don't seem to hear the human behind the text. They make out to "empathize" with you. I get a canned response to my email. Very insulting.
I will avoid doing any business with them again. It looks like I'll be taking this up with consumer affairs.

Date of experience: October 6, 2022
Japan
1 review
8 helpful votes
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Absolute scam!
December 25, 2017

I purchased a coupon, but Stackcommerce gave me a faulty coupon code (didn't work on the website). I sent a ticket, and received a (very slow) response with a new code. However, when I went to the website to redeem, there was no place to input the code, so I was charged for the full price of the product AND charged for the coupon. I have been trying to contact Stackcommerce for the past MONTH and have thus far only received two (very unhelpful) responses. I highly do not recommend this site to anyone. The customer service is extremely disappointing. They will not give you a refund even if the fault is on their end, and they won't respond to requests for one either.

Date of experience: December 25, 2017
Florida
2 reviews
1 helpful vote
Follow Hal W.
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I had purchased a Power Vault ******* from them and when it finally arrived (I knew it would take time to get in) I was thrilled. It worked great out of the box, So I had thought. I had filled it up totally and used my iPad Air and my iPhone 5s to drain it. I recharged it and left it alone for a few days. I went to use it to charge my iPhone (I heard you have to nuke these a few times to get full potential) and it was DEAD. Thought this was a fluke. After 3 tries it still died.
I contacted Stack Social and Poof they sent out another. I knew there was a wait but sure enough it showed up and has been flawless. Holds a charge well and testing it with a usb tester from Banggood (this one shows mah being charged to the device) it usually hits around ******* mah.

Date of experience: April 27, 2015
Washington
2 reviews
0 helpful votes
Follow Suzanne K.
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I have nothing but good things to say about my order experience! Not to mention an awesome product! Customer service is THE BEST! I only had to contact them because I thought that it hadn't arrived duh- I'd stuck it away on a shelf in a rush and had forgotten all about it. Yup! Blonde. Thank you "S"! The world needs more people like you!

Date of experience: November 11, 2017
Texas
1 review
5 helpful votes
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My personal experience...
February 22, 2019

I have completed several courses and was surprised of the rating stackskills has so i decided to post my experience... I have had no issue with the course although i contacted support to get them to notify the instructor that Adobe had very recently made changes and to update the courses. I was contacted in under 24 hours. They were very responsive.
I have had no problem with billing or accessing the courses. I wonder if the issues i have seen from the other users here were recently fixed? I hope they have or maybe i have just been lucky.
Of the recent reviews that i saw on here stating that it is a scam, it has not been for me. I wonder if some of the courses are just old and outdated.
I was aware from reading on the website description that these were not live courses and was surprised to see someone comment on that. The low price you pay (if you have looked at live class prices at all) and that there is no class start dates, times is completely obvious that it is not a live class.

Date of experience: February 21, 2019
Belgium
1 review
0 helpful votes
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Excellent service! Did a mistake by myself and the support heroes followed up my problem and didn't gave up until my issue was solved. I really appreciate the support from *******@Support Heroes - also a very nice communication. Thank you a lot!

Date of experience: August 17, 2017
Minnesota
1 review
0 helpful votes
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It's one amazing tool to have, easy to clean and sure is a good conversation piece. I must say everyone I know wants one of these and I am purchasing one as a stocking stiffer. Thank-you for your time. M. M.

Date of experience: October 26, 2016
Penta-Power C.
Singapore
4 reviews
15 helpful votes
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Their service and products as a whole aren't absolutely fraudulent but their business is horrendous. I bought courses and softwares with no problem but beware of the products they're touting for. I only write reviews here for courses and apps, not physical products.
A few of their apps are real bargains. You can hardly find the same elsewhere. However, most of their apps and all of their courses are awful. Before buying them, make sure to read reviews online. If those apps have high ratings (such as NordVPN, CyberGhost, etc.), it will worth your money buying them, otherwise, stay away from them no matter how cheap there are!
Their customer support is horrible, often with irrelevant or ambiguous replies.

Date of experience: March 31, 2019
Philippines
1 review
10 helpful votes
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Skam merchants
June 19, 2018

This site can drive you nuts if you have a problem they just run you round in circles! One problem is you can buy from numerous sites not called stackskills, but then find out that is who you have enrolled with!

Date of experience: June 19, 2018
Fabian B.
Germany
1 review
0 helpful votes
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This site offers great deals. When I had a problem with my I account (I accidentally lost my serial keys and the password to my account), the support could help me very quickly. I got a reply from them almost instantly.

Date of experience: November 23, 2017
Pennsylvania
1 review
4 helpful votes
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Don't Even Think About It
December 15, 2017

I purchased 1Voice "noise-canceling" headphones from StackCommerce. Weeks after purchase, they arrived -- and they do work as inexpensive headphones but do not cancel noise. I contacted 1Voice multiple times with no reply, and StackCommerce twice. Interestingly, neither business lists a phone number anywhere that I can find. Refund refused, and the "warranty" is expired -- so a swap also is refused. Apparently the warranty expired before I received the product, and StackCommerce has an all-sales-final policy that I did not see until after experiencing a problem. I would never, ever make a purchase from them again, and suggest that you think two or three times also.

Date of experience: December 15, 2017
Oregon
1 review
11 helpful votes
Follow s R.
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Purchased vpn software from them. Its was of the lowest quality which was I discovered at once. I notified them of the many problems in less than 24 hours. They offered me a 5 dollar coupon for future purchases. Why would I want a coupon for more problems from them.

Date of experience: August 13, 2014
Germany
1 review
1 helpful vote
Follow Lennard N.
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I bought a VPN Unlimited license and mistyped my email address. After sending over the PayPal transaction number - about the only thing I had from the purchase - they were able to really quick find the mistake. Replies to my mails were always in my inbox within 24 hours.
That's about all I want from a reselling website.

Date of experience: June 15, 2015
Canada
1 review
0 helpful votes
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Well, my product was perfect, and I trust that my product will be shipped to me safely.

However, please note that shipping may sometimes be very slow and the estimated shipping times that provide are not usually accurate.

Date of experience: May 17, 2018
Pennsylvania
1 review
0 helpful votes
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Talk about customer service! This company has the best ever, no questions asked! I had a slight issue with a product and sent them an email. Within 24 hrs a credit was back in my account. I didnt have to jump thru hoops, beg, or plead my case. Again, NO QUESTIONS ASKED!

Date of experience: May 23, 2018
Pennsylvania
1 review
0 helpful votes
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I ordered several times a lot of stuff from the nice deals they offer and everything was perfect. Items arrived on time and without any problem.

I want to further mention an issue that made me contact them. One of the orders that I bought included a keysmart with a flash drive. For some reason what arrived is the flash drive without the keysmart. So I contacted them and they replied immediately and offered to help. They did send me a replacement order. I ended up having two flash drives and the keysmart, and when I contacted them to check what to do with the second flash drive, they replied that it is free for me to keep it because they already did a mistake in the initial order.

All their replies were in a respectful manner, and that is what I like about them and their service.

I don't like to write too much. But these guys are really amazing people.

Date of experience: July 23, 2015

Overview

Stacksocial has a rating of 2.3 stars from 766 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Stacksocial most frequently mention credit card, phone number and lifetime subscription. Stacksocial ranks 182nd among Gadgets sites.

service
82
value
78
shipping
51
returns
59
quality
72
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14,275 reviews