Overview
Stackry has a rating of 4.4 stars from 20,674 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stackry most frequently mention great service, shipping options and easy process. Stackry ranks 1st among Mail Forwarding sites.
I've been beyond impressed with the service so far. It's so simple and efficient, and demystifies the whole process, thank you Stackry!
From point A to point B, this has been a pleasant experience. I am extremely impressed with how these guys packed my consolidated shipment. I had some questions for support and they promptly responded and helped me out. This is a reliable company providing excellent service!
I've been using Stackry for over 5 years now and I must say that they are the best in everything that they offer! Great shipping price great service and easy to use dashboard...I look forward to using them for as long as they are around.
My parcels were consolidated and when I got them one item was missing, I started a claim and then the item was found at their warehouse! Now I am asking to ship it at their cost with no reply yet. Will post the conclusion later.
Hope they pay some attention to these reviews since is their service image.
Hi Jose,
Thank you for your feedback. We are very sorry you ran into a issue with our service. That is disappointing. I see you contacted client support and an agent was able to assist you with this matter, but if you would like to discuss it further, please reach out to support@stackry.com ask for "Veronica".
Thank you, and I hope you have a nice day ahead.
First time using. I had put-off tackling this shipping as I thought it would be difficult... Was so much easier than I anticipated!
Of course, haven't seen the process through to the end yet, but fingers crossed the parcel arrives without fuss or error... All I can say at this stage is, so far, so good.
This was my first stackry shipment and the experience was smooth and arrived far more quickly than I expected. I will definitely be doing this again for future shipments. It would be nice to have more payment options.
Worked out for me, although I just ordered a pair of sneakers paid like 60 bucks shipping for the FedEx and then when it arrived at my door I had to pay another $25.
That's what it takes to get what I wanted though.
Tracking was all good
Package took about 3 weeks to arrive
Didn't have any problem using the website and got all the emails for updates about my purchase
The shipping is much more than I thought. I have had nail polish shipped from the US before and it was half the price for the same service. There is only one bottle of polish inside. Would probably not use again unless I really had to have something from USA.
Hello Susan. Thank you for your feedback. I am very sorry that you were not satisfied with our pricing on this shipment. I looked at your account history. I see the shipment was more expensive, because it was a dangerous goods shipment due to the Nail Polish being shipped. Due to international regulations, shipping Nail Polish and other flammable items requires Stackry to use a certain box size and it limits the economy carriers we offer. Our $12.50 dangerous goods fee covers labor and materials, and part of the dangerous goods charge our carriers charge us. We do believe our prices to be very competitive but keep striving to bring costs down for our customers. If you would like to discuss it further, please email us at support@stackry.com and you will be helped by the best customer service in the industry!
I wanted to edit or change the address once the package was re packaged but didn't allowed me.also I needed to wait and don't care to say for storage but hot a message saying my package was going to be destroyed. Why destroyed couldn't it be donated to salvation army or something. All was always good so far but this package in particular is like cursed.
Hi Ricardo. Sorry to hear you ran into an issue using our service. Stackry offers storage for 60 days. If you contact Stackry before that date, we will do our best to accommodate additional time for our customers if space allows. We do our best to notify customers of the storage timeframe of each of the packages in their lockers. Email alerts are sent to customers at 20, 30, 40, 45, 55 and 60 days. Upon review of your history, it appears you shipped the package on day 59, so this is why you received the final email that the package would be disposed. Sorry if the email sounded threatening. That is not our intent. If you wish to discuss further, you may reach customer service by phone, love chat or email us at support@stackry.com. Thank you and have a great day ahead!
Easy and fast. Wish you could stay logged in for days not having to log in again each time
Wow, I wished I have found Stackry sooner. Brilliant and so easy to use. I was hesitate at first but no need to. I had been put off buying from USA because of shipping charges for individual items, but wanted several item that I could not get in the UK. Everything went smoothly, from emails telling me my parcels had arrived to shipping and at a very affordable price, delivery from USA to UK in just over a week. Have told loads of family and friends and this will be the only way to buy from USA from now on. Keep up the great work.
I am absolutely appalled by the fact that I'm being charged an additional $5.00 due to someone else's incompetence. This practice is not only unfair but reeks of a blatant money-grabbing scheme. It's utterly unacceptable that I'm penalized for the sender's lack of attention to detail. This is now the second time I've been unjustly slapped with this fee for others' mistakes. This kind of treatment is infuriating and I demand immediate rectification.
Hello Bennett. Thank you for your feedback. We are very sorry you feel the address correction fee is not fair. We understand your position and truly value your comments. Stackry receives thousands of packages each day and the team work very hard to enter in the incoming packages expeditiously. When a package arrives without the complete address, it takes extra time for Stackry to determine the owner of the package. You may view more about this charge here: https://www.stackry.com/en/pricing.
I understand in this scenario the incomplete address was not caused by your negligence, so we have issued a refund. In the future, please contact customer service and they will remove this charge for you. You may reach customer service by phone, live chat or email us at support@stackry.com. Thank you and have a great day ahead!
They got my package, sent me a notification, then again sent a reminder, and finally I paid, and the package arrived intact. The shipping fees are a bit much, but if your product is very expensive, it might make it worth your $
It's my fault but I am gutted. It cost me $115 to ship a pair of jeans. When I initially used the online calculator it definitely did not price my package that high, but once it arrived that was the cheapest option
Very helpful and very fast customer service with the quick chat and very experienced thanks All
As always, super easy process. I paid for fragile wrapping and it was super well packaged, I could tel care was taken by Kevin S (on my label). I'm really impressed. Arrived in a couple of weeks. Thank you
Stackry is a well known organisation among the UK comic book scene for how affordable it can make shipping multiple comics from the US to the UK in comparison to using other postal methods. With their consolidation options and the care they take in packing your order I can see why they came as highly recommended as they did. On this first package alone I have saved over $110 in shipping costs and received my package in under 2 weeks. What an absolutely brilliant service, thank you very much!
Inconsistent application of hazardous materials charges means it is unpredictable if it would just be cheaper to pay for direct international shipping from companies without consolidating packages. Long term user but increasingly avoiding the service as no longer offering value.
HI Richard. We are very sorry you are not happy with our prices and services. I took a look and can see that it was a hazmat shipment due to the nail polish. Due to international regulations, shipping dangerous goods requires Stackry to use a certain box size and it limits the available carriers. Our $12.50 dangerous goods fee covers labor and materials, and part of the dangerous goods charge our carriers charge us. You may read more about common hazmat products here: https://www.stackry.com/en/hazmat. Our customer service team are professionals and have great knowledge about what can and cannot ship. If using us in the future, please don't hesitate to send us a product link, so we can help determine if it will be hazmat. If you would like to discuss this in more detail, please email us at support@stackry.com, attention to Veronica. Thank you and have a nice day.
We received our last order one day before it was expected. The Stackry team has been very helpful throughout this whole process and I cannot recommend this service enough, especially to those living abroad!
Everything was smooth, no mishaps. First time user based on reviews and research. Stackry is worth a try, you'll be satisfied! I was pleasantly surprised how quickly the delivery came with DHL from US to Australia.
Super helpful website that guides you through the process and makes it very easy to understand even for an absolute beginner like me.
This service is seriously amazing! So affordable and user friendly I could not possibly recommend stackry anymore.
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- Nashua, NH, United States
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Business Highlights
- No membership or signup fees
- Consolidate packages to one shipment
- Shop any retailer in the U.S.!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Thank you Britney for being our long term customer and taking the time to leave us a review. We really appreciate your feedback! ❤️