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I am absolutely appalled by the fact that I'm being charged an additional $5.00 due to someone else's incompetence. This practice is not only unfair but reeks of a blatant money-grabbing scheme. It's utterly unacceptable that I'm penalized for the sender's lack of attention to detail. This is now the second time I've been unjustly slapped with this fee for others' mistakes. This kind of treatment is infuriating and I demand immediate rectification.
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Hello Bennett. Thank you for your feedback. We are very sorry you feel the address correction fee is not fair. We understand your position and truly value your comments. Stackry receives thousands of packages each day and the team work very hard to enter in the incoming packages expeditiously. When a package arrives without the complete address, it takes extra time for Stackry to determine the owner of the package. You may view more about this charge here: https://www.stackry.com/en/pricing.
I understand in this scenario the incomplete address was not caused by your negligence, so we have issued a refund. In the future, please contact customer service and they will remove this charge for you. You may reach customer service by phone, live chat or email us at support@stackry.com. Thank you and have a great day ahead!