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Stackry

Overview

Stackry has a rating of 4.4 stars from 20,674 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stackry most frequently mention great service, shipping options and easy process. Stackry ranks 1st among Mail Forwarding sites.

This company responds to reviews on average within 3 days
+30
How would you rate Stackry?
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GB
1 review
0 helpful votes
Follow Yanikie C.
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Consolidation fee was a bit too much than what I expected, especially since most of my orders where place together from the someplace however Amazon decided to send them separately. Plus i think there needs more cheaper shipping options if I may have to stop using this stackry.

Date of experience: July 27, 2022
Laura C. Stackry Rep
over a year old

Hi Yanikie,
We are very sorry you are not happy with our pricing. We strive to provide the lowest price possible for our customers. Can you please let me know the details or your shipment number so we can investigate further? Please email us at support@stackry.com.
Thank you, and I hope you have a nice day ahead.

Australia
1 review
1 helpful vote
Follow Jason G.
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Storage fee continued to be charged after consolidation was requested. Delay in consolidating was at your end.
Surprisingly higher postage cost than my previous shipments.
Will reconsider before using this service again

Date of experience: December 21, 2020
GB
1 review
1 helpful vote
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Would use again
September 6, 2023

Really helpful customer service team, quick responses as first time! Very quick at alerting to when your parcel arrives and its weight. Consolidation saved me a lot! But being honest more expensive than I had imagined- next time I will order lighter items

Date of experience: September 6, 2023
Austria
1 review
0 helpful votes
Follow Theodora X.
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Consolidation resulted in the same weight and size of the parcel, and the same shipping rate, but I was still charged for it. Shipping rates only showed that the cheapest offer didn't include the possibility to ship liquids at the last possible stage.

Date of experience: May 1, 2024
Judy G. Stackry Rep
12 months ago

Hi Theodora. Thank you for bringing this to our attention. I apologize we were not able to make the package smaller to save you on shipping. This occurs in some cases, where the original shipping box is the best fit. What we should have done is sent you an email that the package was not able to be repacked and refunded the repack fee. I have gone ahead and issued that refund to you. I will make sure your feedback is passed along to the appropriate department manager. Sadly, one of our carriers do not ship liquids. We list this information on the carrier selection page and on our shipping options page: https://www.stackry.com/en/stackry-shipping-options.
If using us in the future, please don't hesitate to send us a product link, so we can help determine if there will be any restrictions. We are available by phone, live chat or email at support@stackry.com.

GB
1 review
0 helpful votes
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Excellent until my latest issues with breakages where I received a heartless rude email from one of your managers which basically told me to shop elsewhere- have never been dealt with so rudely before

Date of experience: June 5, 2020
Hong Kong
1 review
0 helpful votes
Follow Qni Y.
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Awesome forwarder at reasonable prices
March 30, 2018

Stackry has not failed me in the few years I've signed on with them. Their prices are not the cheapest however given 1. There's no ongoing membership fee, 2. They consolidate, 3. A very helpful customer service 4. Tax free state address - there really isn't any complaints - you get exactly what you paid for. If you want to save a few pennies, you'll end up spending the time reading a lot of fine print and the costs will stack up anyhow. I have recommended this to all friends, you can use this link to get a $10 discount: https://www.stackry.com/register?referral=*******

Date of experience: March 29, 2018
Canada
1 review
0 helpful votes
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How Do You Spell Pros
October 3, 2017

These guys are really good at what they do. Stackry consolidated 6 boxes into one and only needed 36 hours to get the whole shipment into my hands in British Columbia in pristine condition, all for a reasonable price. Thank-you very much.

Date of experience: October 2, 2017
Singapore
1 review
0 helpful votes
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Flaky experience
January 23, 2021

Flaky experience. Website not working, had to go through the pay/send cycle several times. Very frustrating and many hours wasted! If you have tech issues - put a note on your site and get a better sever farm

Date of experience: December 24, 2020
Albania
1 review
0 helpful votes
Follow Greyson L.
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Good Parcel Service Alternative
September 10, 2018

Having the opportunity for combined shopping and physical inspection prior forwarding to remote countries is great. However, Stackry has unique rules governing what they will mail such as pepper spray which is legal in my country and other products they avoid seem to be way over the edge of paranoia leaving me somewhat disappointed in the end. Service was excellent or would have rated it far less.

Date of experience: September 8, 2018
Australia
1 review
2 helpful votes
Follow Dominic C.
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Stackry is an amazing mail forwarding company. Easy to use website that explains everything perfectly, fast consolidation and shipping, and products arrive in excellent condition. Now a loyal customer.

Date of experience: August 21, 2015
Saudi Arabia
1 review
0 helpful votes
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Not satisfied with the prohibited items policy
May 25, 2022
Updated review

Not satisfied with the prohibited items policy. Leather pistol holster, is it considered a prohibited item, please reconsider or look for an alternative shipping company
غير راضي على سياسة المواد المحظورة. حافظة جلدية لمسدس هل تعتبر مادة محظورة أرجو أعادة النظر أو البحث عن شركة شحن بديلة

Date of experience: April 25, 2022

تأخير بتجهيز الشحنة نتمنى التحسن بالمستقبل

Date of experience: May 4, 2020
Australia
1 review
1 helpful vote
Follow Bridgette E.
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First try no shipping options, they only became available when I logged back on, also very expensive for such a small package, so I wont make a habit of buying things this way. Are larger packages more economical?

Date of experience: August 17, 2021
Pakistan
1 review
0 helpful votes
Follow Adil S.
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As advertised
July 8, 2018

No complaints really, except that I didn't think that repackaging/consolidating meant throwing away individual boxes/wrapping/protection for the items. Probably saved me money in shipping weight, though, so satisfied overall. But if you buy fragile/delicate stuff then may need to let them know to keep the packaging.

Date of experience: July 6, 2018
Canada
1 review
0 helpful votes
Follow Tim R.
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Generally good/smooth, but the shipping costs were rather higher than anticipated this time around. Obviously variation expected based on weight/dimensions, but as an infrequent user, consolidation doesn't help me. I'll think twice before using again.

Date of experience: April 28, 2022
New York
2 reviews
0 helpful votes
Follow Eliza C.
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I tried to use their email support and it's been painful in terms of waiting for responses. They're much faster via chat during their business hours. System appears a little too strict and will not be using again.

Date of experience: November 7, 2020
Canada
1 review
0 helpful votes
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First experience with Stackry
January 22, 2021

First experience with Stackry. Forwarding 1 package today to get an idea of how cost effective and efficient the service is, but may bundle orders in feature. Seamless workflow and customer experience so far.

Date of experience: January 22, 2021
Singapore
1 review
0 helpful votes
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Incredible Speed w Great Service
April 5, 2021

Simply put Stackry's processing speed is 5 days faster than comgateway. If you have a question you receive a forthright reply. My last shipment included two sets of ceramic bowls which were perfectly packed w extra bubble wrap. All 8 pieces arrived in perfect condition

Date of experience: April 5, 2021
Florida
1 review
1 helpful vote
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Great Communication
May 28, 2016

Stackry did an excellent job of communicating an issue with my shipment that would have cost our company a considerable amount if they had not stepped in. Thanks for acting fast and helping us all keep freight costs low.

Date of experience: May 25, 2016
Netherlands
1 review
0 helpful votes
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Smooth service
August 17, 2023

I'm really surprised how smooth this process went! Got the photo, gave the info, paid for shipping and boom on my door set in the same week! 10/10 recommend ( yeah shipping cost are a thing, you just have to deal with that)

Date of experience: August 17, 2023
Brazil
1 review
0 helpful votes
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Stackry provides a great service for when we want to...
January 10, 2023
Updated review

Stackry provides a great service for when we want to buy specific products that don't ship outside the US. They hold your purchases carefully until you have everything you bought consolidated in one shipment.

Date of experience: January 10, 2023

Very well organized and reliable service
November 5, 2022
Previous review

Very well organized and reliable service.

Date of experience: November 5, 2022