Overview
Stackry has a rating of 4.4 stars from 20,677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stackry most frequently mention great service, shipping options and easy process. Stackry ranks 1st among Mail Forwarding sites.
I'm really surprised how smooth this process went! Got the photo, gave the info, paid for shipping and boom on my door set in the same week! 10/10 recommend ( yeah shipping cost are a thing, you just have to deal with that)
Stackry provides a great service for when we want to buy specific products that don't ship outside the US. They hold your purchases carefully until you have everything you bought consolidated in one shipment.
Very well organized and reliable service.
Pretty amazing; great customer service, lots of communications through welcome, explanations; loved the long weekend notification (written by someone with a sense of humour). Not one complaint! I am happy your organization exists!
Poor after sales. Poor in communication via email. They should be working 24/7 in shifts. How can a warehouse be off? This is an International shipping platform. Timings differ globally so how can one communicate with Stackry if we have any urgent query? Moreover the chat also works during Monday through Friday only!
There are much better services available like MyUs.
I had been using MyUS for a long time, I don't know what went wrong with them in the past months, they've stopped responding at all, 0% response rate to my multiple queries for future shipments. I had no other option but to reconsider my options.
Have been using stackry for quite a while now.
We shop tons of products from Amazon for both personal and business purposes and our journey has been seamless so far.
For ease of viewers I will list down few of the best features that they stand out for from others: personally
- Great response rate - live chat or emails they are their.
- Friendly staff and customer support - Ask for Ryan or miles:)
- Great shipping prices and tax free
- 10$ off - Sign up using this referral code ******* and get $10 off on your first shipment.
I might stay with them for a while, highly recommended
Referral Code
*******
Cheer!
I've tried so many shipping companies and so far this is the best one! Easy to handle your shipments. Smart choice with no U.S. sales tax when using our New Hampshire warehouse. The most of all is professional customer service. Quick reply and flexibility in solutions.
Thanks for making the process of shipping so easy while ensuring safety and security. Really appreciate the fact that you send all the important reminder related mail notifications. It is very helpful.
First shipment with Stackry but what great experience. I have been using some of the competitors previously and am glad I made the switch.
System is easy to use, Tax free zone is a real plus, the goods were re-packed very professionally and arrived quickly. Thank you
Will be back for more
My parcel was lost by Hermes. I submitted a claim, informed I had to wait for 28 days. I waited and waited. Nothing. Got in touch with customer service team (took three 15 mins calls as first two were answered with someone rustling a crisp packet or something similar then hanging up). I'm told they emailed me back with a 7 day deadline to respond. I didn't receive this. No follow up email or call, they just closed the case. Not interested in re-opening up, NO REFUND. They refuse to reopen or look at a new claim.
I'm told I can email the claims team but they probably won't even open the email.
Customer services can't help as it's closed.
AN ABSOLUTE DISGRACE. Go and use another company.
Overall great service, has been reliable thus far. The only thing I'd note is that it's quite invasive to have Stackry open parcels without express permission - other forwarding services do not do this. I'd be hesitant to send anything delicate or of high value through Stackry, as I'd worry that it might get dirty, broken, or tampered with.
I regularly import from America, but often miss out on smaller items because the shipping costs are so high.
I was able to have 10 parcels delivered and combined and the shipping worked out cheaper than it was for a singular parcel delivered directly elsewhere (obviously not all 10 were of equal size but there were 2 larger ones)
I asked for the items to be consolidated and shipped on Sunday afternoon (UK time) they arrived with me on Wednesday morning! Exceptionally impressed.
I spent a long time comparing different mail forwarding companies and checking out reviews, with lots of negative reviews being left about other companies I was still feeling anxious about this delivery, despite the glowing recommendations, having used the service once, I will be regularly doing so.
Customer service is also fantastic, very pleasant and helped me with all my first-time queries easily and promptly.
Quick, convenient, professional, multiple shipping options that are all reputable...
Online System is very easy to use...
No additional fees, like my previous account with another shipping website, that used to charge me a monthly payment...
Great service...
I love the promptness of logging received packages however shipment changes are unbearable. I encourage Stackry to try adding shippers who are using sea. Although slow and might take more than a month to receive orders but sometimes doesn't make a difference for us
Perfect service! It's not my first time dealing with Stackry and won't be the last indeed, but I hope sometimes that Stackry can give us lower prices option for shipping. Thank you to the moon and back :)
I used Stackry to ship an item I bought from the USA to the U. K. and as I had never done this before needed some help. Stackry customer Service was the best I've come across. They guided and advised me through the whole process which was also very simple. The website is easy to navigate and keeps you updated of every stage your parcel is at. The prices are also the cheapest I've seen when shopping around for this service.
I'd highly recommend this company to anyone that wants to buy items in the U. S and have them shipped to the U. K. if the likes of Walmart ect don't ship overseas.
As I've already said customer service is great and usually get back to you within an hour or 2. Many thanks again Veronica.
I have tried many shippers to get my stuff from US to India but it's only Stackry that I would want to stick with. What sets them apart is the honesty, the accuracy and most importantly, their amazing customer service- quick and responsive!
When I decided to give Stackry a try, it was the positive reviews that helped me decide. For those out there, who are yet undecided, i can vouch these guys are awesome!
Using Stackry.com to forward orders from US Retailers to England in the UK. So far orders are processed reasonably promptly (7 days after instruction to consolidate and release for shipment). Packaging is sized to just fit the consolidated contents so no wastage. Photographs delivered next working day.
Be prepared for sticker shock when the shipping options are presented. Not much choice (am looking into opening an account the Global Freight Forwarders). So far shipping costs are running about 130% of the value of the goods being sent.
No issues with UK Customs, normally pass through within 48hrs of arrival, and packages arrive within 4 working days of arriving at Heathrow.
Great site, clear everything is explained correctly although you run into additional fees quickly. In the end the re-shipping was a total of 190 USD, which was roughly the discount I managed to find on the products. But unfortunately these items are currently not sold/sold out in my country.
Great service, easy to use, consolidation is great for saving a bit of money on shipment. This was my fifth order and all packages have arrived and the stated time or earlier. Very satisfied and would highly recommend.
I have been using plenty of other forwarding service since 2003 but not convinced at all. Stackry Service impressed me so much not only that but also shipping rates are very reasonable. Will introduce all my friends. Trustworthy and Seasonable partner out in USA.
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- Nashua, NH, United States
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Business Highlights
- No membership or signup fees
- Consolidate packages to one shipment
- Shop any retailer in the U.S.!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Stewart, thank you for your review. I looked into your account history, or what I believe to be your account history based on the information available to me here, and didn't see any communication between yourself and our team. One point of clarification I would like to make is that we are not Hermes.
I am very sorry to hear you ran into an issue with our services. We would like to investigate the incident described further. You can reach us at support@stackry.com, please address the subject line Attn: Ryan Archer. Thank you, and I hope you have a nice day ahead.