Stackry

I am so, so impressed with stackry's ease of use. Their website has been expertly designed from the customer's point of view - they clearly know their stuff when it comes to logistics, but it's made so simple for me to use. Their instructional wizards explaining the steps required are a great feature as well; I have sometimes seen these on other websites on first visit, but was really impressed when I logged in to stackry and got a new tutorial because I had received my first package. Really just amazed at how easy and straightforward they make something which would have otherwise been difficult or impossible for me to organise on my own. I have been raving about the service to any friends and family who will listen. Love it!

The shipping address was wrong. I sent two emails asking how to edit the address and received only an FAQ reply on how to add a new address to my account. Finally I called, which incurred long distance charges and it was quite easy to make the correction by phone. Question: Why could I not do that myself. You should have a way to edit incorrect information online.

Another issue is with your insurance coverage. If I get insurance will the cover shipping costs as well as the declared value of items? I found your description ambiguous.

In the plus column, your call centre is great. Short wait time and knowledgeable helpful staff.

First time shipping items from the US to the UK and indeed using Stackry and I can honestly say that they are truly amazing. Their customer service is exceptional. They were very prompt in responding to my queries and requests both via phone and email. They really proactively helped with my package consolidation to try to keep shipping costs down and you get a good few options to pick from for your shipping. Their charges are very minimal for such an A class service.As a first timer I felt they held my hand through the whole process, explained things clearly to me and shipped my product promptly. Would definitely recommend and use them in all my shipping transactions from the US. Great job guys!

I ordered a coffee machine shipped from the US to Mexico.

Firstly, it was really disappointing the lack of communication from Stackry/Fedex regarding the Customs charges. I understand that these are outside their control, but I did not receive any notification that charges were owing until after attempted delivery. If Stackry had bothered to contact me first, I could have arranged payment before hand, delaying the delivery of my item significantly.

On delivery, it turns out the water tank of the coffee machine had been smashed. I immediately reported it to Stackry giving pages of information, and after hearing nothing for three weeks they had the cheeck to respond that the item was not covered as it was a fragile item like glassware. It's made of sturdy plastic!

This is despite paying for the additional insurance. Lesson learnt, avoid like the plague!

You over paid me. I'm never choosing your system again!.
I feel horrible about my purchase thanks to your company. Also no one would reply to me until I brought it! Horrible company! I do not recommend it. Next time respect your customers a little more.
We are humans with all the same problems money issues. And thanks to your service, for an poster that is worth 28 dollars normally I paid 116 dollars all up for it.
Thanks never buying anything again from you.
If it is being shipped with fed ex will I have to pay more for Australia shipping because if so you are cruel company taking from a girl who has to be on disability support. I hope your happy, because I'm not.

Received contradicting information from your teams. Parcels left over a weekend (no indication anywhere that you're shut weekends). My goods were left outside for two days and contact your team at the first thing on the Monday morning to ask if they were received. I was told they were not received and therefore stolen. I reordered all the items and then a few days later, the packages miraculously appeared in my received packages. No contact from your teams to say what happened. Email queries were left ignored. Overall not a great experience so finding it very difficult to score you anything more than 1 star. Quite frankly, I'm concerned I won't receive the items because of the experience. It's also left me questioning whether to take my business to a competitor like Shippn based on the way I've been treated. The jury is out...

A lot of things went wrong, which was a nightmare. So one star off. But the Service Assistant was brilliant and helped me out with everything. Without her, I would have given up. So not great for the actual process, but the most stars possible for Mya, the Support Assistant. Thank you. PS This overseas shipping 'by proxy' is a great idea - the shipping cost has prevented me from buying art materials from the USA in the past few yrs. If the actual online process was a bit less problematic, it would be five stars plus. Thanks again, esp tp Maya.