Sprint

I've been with Sprint for 19 years and never had any problems until they merged with T-Mobile. I just upgraded my phones only because Sprint gave me free iPhone 13 Pro but when I went into the T-Mobile store at 4100 General DeGualle in New Orleans a Ms Hanna over charged me and added a phone line to my account without me being aware and charged me 480 dollars when I should've only paid 70 dollars after checking my receipt and looking over my agreement they put my signature on the 3rd phone line like I purchase a new line. I can't wait to return to that store because they all are COLD busted and I'm filing a complaint people always check your purchases never trust no one to do the right honest thing.

I had sprint for 4 years love have them tell on day I paid my account online with a family members credit card it was his half of the bill I was trying to paid 40.00 to the bill instead sprint took out 360.00 out of his a account I was mad call sprint and told them they made a mistake I was on the phone with someone for 3 hours till she said I will make sure u get ur money back in ur account. I had 6 line with sprint now they email me ask if I will go back to them after this happened to me.

I have been with them for years and now have 10 lines and will be switching due to the worst customer service of any company I can think of! They promise things, good deals for the life of the phone line and then add charges back on and say oh well. Then I recently climbed the chain to get some of the added back on charges fixed and they were going to do a monthly credit to compensate. Of course they did not and I am now on hold again and missing an hour of my life I can't get back. They will waste your time and efforts over and over again! This is coming for someone that has been with them probably around 15 years. Go with a different company!

They have steadily become more difficult to work with. You can't pay your bill in cash at a store without a cash payment fee of five dollars for one. And they don't handle any problems in the store. They direct you to call the customer number. Seems rude. They say they handle repairs but they send the item out most of the time and they won't exchange faulty equipment any longer like they used to at a store. Maybe it's all so to the T-Mobile merger. I don't know but it's annoying.

Ok, i really despise sprint. A few years ago i ordered my phone and got a two year contract. Well probably a year later i added some more minutes and bought a different phone, full price $300. Well after my contract was suppose to be up (past 2years) i tried to cancel my service to get ATT and an iphone. The rep says, you still have over a year left on your contract.

Long story short, when you change your plan or add a phone, they automatically renew your plan. What a load of BS.

Never again!

In store they do not fudge the truth, they do not talk around the facts - they flat out tell bold faced lies. You sign up based on these lies and you have to sign SO MANY documents to complete the process that you are too brain fatigued to catch all the fine print. I was fully aware that we were paying a monthly lease to eventually own the 5 new phones. But the promotional pricing on the service expires six months before the lease payments are payed out so now for 6 months 5 lines is going to cost us $420+ per month - I included a screenshot of all the times I tried to resolve multiple billing problems via SprintChat customer service.

Having been with sprint for approximately 20 years it's most definitely time to leave. Terrible service, terrible customer service. I was put on hold for the answer to a question I had just asked, but couldn't hear. Instead of repeating the answer I got, hold please. REALLY? And the music was as terrible as everything else. I literally muted the music it was so bad. I'd rather keep checking for a human, than listen to crap music. Sprint, you are terrible. Quit pocketing your billions and hire qualified personnel! I'd give zero stars if I could.

I've been with sprint for over 6 years and I'm done at this point. PLEASE don't waste your time. I returned a phone and have been being charged for it for a few months. I was informed that it may just be sitting in the warehouse and may have not been processed yet and here I am, about to make another payment on a phone that I don't have.

Poor Customer Service, Poor Reception, Poor Network. Failure to follow up with me after I spent over 20 minutes explaining the following issues, billing, poor reception, dropped calls and troubleshooting. After a week and half I called back to follow up and was told the phones were not switched to the 6 month plan so we can keep the phone. The agent said she updated the plan and backdated to September and the 6th payment will be in February 2020 along with a credit.

I have been a long time customer of Sprint. Im talking 15 years long time. They have good customer service when it comes to needing a payment arrangment etc, but when it comes to taking care of their long time customers, they suck! Literally everything is catered to brand new customers. Sometimes that makes me want to find a new carrier. I guess being with them for so long I just stick with it, but it gets old every time you are up for a renewal. Their prices are high as well, but I have heard they are cheaper than some carriers. My coverage is pretty good unless I am at my moms in a small town about an hour from where I live. I get no service at all out there. If Sprint would take care of their current long time customers, they would have a 5 star review!