SprintReviews 185

In January 2016 i joined sprint since I was getting a discount through my company discount. In March I tried cancelling since i never have service at home, I was told
1) they would contact a technician to check anthena nearby
2) was difficult to reach customer support after calling since time they opened to time they closed, getting transferred and disconnected 5-6 times a day for days
3) I was told I didnt have to pay cancellation fee since I wasnt getting service I just had to present to local sprint, once I showed up to local sprint they tell me i had to pay cancellation fee for tablet and phone
4) sprint customer service tells me they cant cancel my subscription until I pay the remaining balance
5) I paty everything by April, later in October I get a letter from collection agency
6) I try to pay collection company and show them my balance of $0 and they wouldnt take my emails or letters,
7) years later it ruins my credit score for having a balance that was for a phone number with my name but a different carrier not sprint. Sprint gave away my name and number to someone else!

I tried calling support team and never got a hold of anyone

Unhappy with Sprint overall. I reached out multiple times to the customer service to have my phone unlocked. They kept saying they had but they hadn't unlocked the phone due to which I had to pay extra money to a third party to get the phone unlocked. They were not at all helpful and wasted months of my time, money and energy. Also, when I asked to speak to a supervisor, the agent was rude and didn't connect me. I wouldn't recommend them as their customer service is bad.

Our bill for four persons in family plan is $225 monthly. We went to their office and call several times,but unfortunately they did not do anything for us. Customer service is very bad and they don't care about the customer service. No responsibility, no respect, no fair. I don't recommend to anybody, and I want to switch to t-mobile.

Sprint manufactures junk Tablets which stops working within two weeks. It doesn't turn on. When I do buy a tablet which does work, it will not download any apps in the Google Play of Samsung Galaxy Store. Unscrupulous, unethical business.

Sprint terrible service and charged me for phone I didn't use.management terrible I will definitely be canceling service

I left Sprint last year and they put me collections for my last bill. They sent no communications, was told I would get a call back at least 3 times over 2 months and still nothing. They are a predatory company.

As, of today Sprint/T-Mobile has stolen money and wrongly charged me from 7/21-2/23 at $20 plus $15 for a stolen cellphone Samsung. Only offered $150 & stole the rest. So, they get 5 thumbs /Stars Down
If you want to know more clothes my tiktok *******@orlandooriolnvp or email me at *******@aol.com I am going to find me another provider!

My telephone service was canceled by my stepson I've been two and a half months trying to get it back on now they want me to pay off my full contract almost $400 which is the biggest scam ever and not put me back on my budget I never canceled my service beware this is nothing but a rip off they refuse to contact me and talk to me about my service I contact them several times they got enough to make a freaking book I have never been disappointed in a phone service in my life do not get a mobile phone service from Sprint

I have been with sprint for years, why cause they will literally make things up as they go to charge you, they was switching to T-Mobile, have not yet received a sims card for months from them, threatened to shut my services down I was able to make calls but had no WiFi, and still charged full services when I have called about the sims card, I finally switched phone services and they are wanting to charge me 3 bills. Always been on time

They keep taking money out my account when I didn't tell them to. I turned off my service and they continue to charge me. 171 more dollars. I will never go back to sprint

Been a customer for 8-9 YEARS. Last year, I was offered 2 "free" watches with the exception of $15 service fees for each. Funny thing is - there WAS a monthly product payment for each watch.

Well, I just switched to Xfinity. My final bill for Sprint (T-mobile) was $316 as opposed to $177. Spoke to a rep for 20 minutes. Initially asked if it was for cancellation. The rep denied it and told me for 20 minutes "it is a charge for each phone." Phones are paid off, no over-data...so what for the phones? What could possibly make my bill go up $120? She kept me on the phone for 20 minutes to finally admit they were cancellation fees.

Not sure if it was that she didn't want to talk to the next caller, or what. 8+ years, and they charge me a cancellation fee? Got "free" watches that I had to pay for for my loyalty? Wasted 20 minutes of my life telling me "the charge is for the phones" as if I didn't know I was talking to a phone company?

So long, Slimy Sprint.

I have been with Sprint for 6 years, always paid my bill faithfully every month 3-phones $340.00-over price 3 times this year I Left town and of course no service, I spend more time with sprint on the phone than my actual vac., there horrible over seas customer services suckssss, COME ON AMERICA WE COULD DO BETTER THAN THIS! They just transfer you from person to person with no clear direction of what is to happen. You can't get a superior on the phone because they are also dealing with calls. It's unacceptable and this has been the worse since the merged with T Mobile. I will not be spending money with this Company any longer. I suggest you do not either!

Well needless to say we started in the month of April 2021 they said at the beginning that is going to be an 18-month contract for three phones and three phone lines so this month of October of 2022 should be 18 months. We did have two replacement phones in between October of no scratch that July of 2021 to October of 2021. They forget to tell you that that restarts your whole contract over so instead of you thinking October of 22 is your last month of your payments they sit there and tell you you have another 6 months more worth of $200 a month payments for three phone lines. Now, what is the point in paying the $50 replacement fee for two phones which is $100 and you pay insurance of $10 a month for each phone which is $30 a month on top of your normal $150 a month payment for three phone lines. They lie to you there is no point on paying insurance for a phone if you have to order a replacement that they're just going to restart your whole contract over but do not tell you that do not ever go to this company they will rip you off blind I will never go back to this company the second that I can pay my phones off I will be done with this company and this company can kick rocks!

I had different amounts due every month. I had a senior plan maybe they think they can take advantage of the elderly. I switched to Tello great service and only $29.00 a month.

I've been with Sprint for 19 years and never had any problems until they merged with T-Mobile. I just upgraded my phones only because Sprint gave me free iPhone 13 Pro but when I went into the T-Mobile store at 4100 General DeGualle in New Orleans a Ms Hanna over charged me and added a phone line to my account without me being aware and charged me 480 dollars when I should've only paid 70 dollars after checking my receipt and looking over my agreement they put my signature on the 3rd phone line like I purchase a new line. I can't wait to return to that store because they all are COLD busted and I'm filing a complaint people always check your purchases never trust no one to do the right honest thing.

I have been with Sprint for 6 years and never experienced the type of service I have today. I have been on the phone for 3 hours to try and restore service and pay my bill. They just transfer you from person to person with no clear direction of what is to happen. You can't get a superior on the phone because they are also dealing with calls. It's unacceptable and this has been the worse since the merged with T Mobile. Making a payment has never been this hard or restoring service. I will not be spending money with this Company any longer. I suggest you do not either.

I called sprint/t-mobile to get my service activated and I was transferred 15 times to various departments. No one knew what they were doing nor spoke English. The call dropped after I was on the phone for almost 3 hours. The rep did not call back, then when I called back the rep was nasty and unemphathic, and hung up on me! If I could rate no stars I would.

They have a green check box and green box around the buy out program to purchase the device outright. I log in and see that I have the monthly buy out selected after my 18 month lease is up. What they DONT tell you is that having a GREEN CHECK MARK AND BOX around the selection does NOT mean the option is selected. You still have to go and fill out some more information. Who would have thought the green check and green box wasn't enough. To top it off, after going round and round with chat help, they eventually signed me out of my account so I didn't have to talk to them anymore and the chat box disappeared so I couldn't recontact. Predatory practices from such a large nation wide company.

They do NOT do their due diligence to make sure people understand that they're paying indefinitely towards absolutely nothing instead of wrapping up the contract. How much money do they need for a used phone?