06/03/2021
I've been a loyal Sprint customer since 2008 as I'm always told when contacting Sprint. As of January 2021 I went into a Sprint store because they were offering buy 1 get 1free on the Samsung Active 2 smartwatch, I went over the plan and contract with sale rep and the only thing that wasn't offered is insurance so I added $15 per watch completed the transaction and left. When February 2021 bill print I found that I was not getting what was advertised in January so I reached out Sprint the customer service rep couldn't find the promo that was being offer in Jan gave a credit and assured me that Sprint will work on this issue, well when March bill printed I was being charged doubled now because of the credit given in February for both smartwatches and I reached back out to Sprint to complain and the customer service rep was apologetic but that's what they suppose to do to keep customer, but I wanted to speak with someone higher in the department so I didn't have to keep reaching out to Sprint. So I was placed in what they call the Back Office and my contact person there was Sammie no last name and he generated a reference number (I*******622) to use if I had to call again but he assured me that this would be last time. So I gave him all the details from my receipt from Jan 2021 and customer care rep, he placed me on hold and reached out to the store had his discussion with Brandon H., he came back on line with me to confirm that yes the promo had been on going since December 2020 and yes that is what I purchased and he would rectify this entire mess and going forward I would see on my bill a credit for one of the smartwatches $15.84 and the other I would pay $15.84 plus $15.00 per watch insurance coverage. And because the bill had already printed I was still obligated to pay $179.48 and that's for a galaxy 9, tablet, 2 smartwatches which put me overbudget for the month yet Sammie assured me that he would waived the late fee since it would be impossible to pay my rental obligations and other bills plus this Sprint bill. Well everything that glitter and gold because I continued to make calls for incorrect billing for April, May and keep in mind everything I was given a credit toward not being charged properly on the smartwatches the next bill cycle I would see a double charged Sprint is very very dishonest and Indian givers as I would say, let me explain now it's time for the June 4th bill still not bill properly on the smartwatches make the call to Sprint give all info needed and immediately ask to speak with a supervisor now I'm speaking with Ann on 05/23/21 and I inform her that I'm not going to go through explaining this situation and could she use the reference number I was given in March and that will explain everything. She does and tells me that the plan I had Unlimited Freedom plan is no longer available and in order to get my Samsung Active 2 smartwatches on the buy one get one free promo that was advertised in January 2021 I would have to switch plans to Sprint Unlimited Basic or I would have to loose the buy one get one free and pay for both now what kind of FOOLERY is Sprint pulling on loyal 2008 customers it's not my fault it's up to Sprint to grandfather all plans prior to this new plan upgrade in. Get this messy boots from Ann like I fell off a turnip truck an bump my head about 3 years ago I paid off my Samsung Galaxy 6 and with that I received Hulu basic plan as a thank you from Sprint, and now I'm being told by Ann that the promo was offer under the Unlimited Freedom plan they no longer have and I would now have to $11.99 monthly if I want to continue using Hulu now ABSOLUTELY NOT and that's why I said Indian givers and Ann goes on to inform me on 06/04/21 that Sprint can only offer me the promo on the smartwatches buy one get one free for the next 2 months and after which I would have to pay for both. So I've reached out to file complaints with FCC, FTC and now BBB to expose Sprint for there scams there pulling on customers.

You have ruined His moto x cuz you were begging him to activate his Moto X. LEAVE HIM ALONE SPRINT!

This is about the Sprint Corporate Store at 363 N. State St. In Westerville, Ohio.

What I came into the Sprint store was to transfer my Sprint phone number into a new phone that I received. I didn't anticipate this being a terribly large problem since I've done this several times before. My new phone wasn't compatible with my old SIM card, so I was told to go to this Sprint corporate store to receive a new SIM (for which I was already credited) and have them transfer the old number to it. This has happened before on several of my upgrades in the past, so I didn't mind. The person behind the counterAfrican American, in his early 20s (most likely), braided hair, fairly tall and rangy so that you can avoid him_seemed_ to understand my problem and began to resolve my issue. He checked for compatibility and went into the back, reappearing with a stack of SIM cards; so far, what I expected and what the online technician told me to expect the evening prior.

He then informed me that I would have to pay for a new line so that he could attach the new SIM. That was a contradiction in my past experience and what the technician had told me, so I queried to make sure I understood what he was saying, and informed him that his information ran contrary to knowledge gleaned in the past. He re-iterated the same information, saying it was the "only way" I could move forward, which, understandably, I wasn't necessarily willing to do. It could have been possible to get the new line and cancel the old one, and so as long as I wasn't charged any differently, it would make this transparent to me from a cost basis. He re-iterated the problem from his perspective, but, again, this ran contrary to everything in my experience up to this point. Well, what if we call someone higher up that might be able to give us a definitive answer OR work around the problem by giving me a new line and cancelling the old one with no cost detriment to me (I don't care about the corporate logistics of this issue, I just want it resolved)?

I think it's when I brought contacting someone with higher authority than him is when the train began to come off the rails, even though I was ignorant of this at the time. The Sprint representative gave me contradictory informationhe explained that he could call someone at Sprint customer care. Fine. But then he said he wouldn't call anyone until I had agreed to start the new line process. In other words, I had to agree to start another line for my upgrade phone. This, effectively, puts me in a monetary bindif Sprint could do something about this dilemma and credit me back for the cost of starting the new line, then it would resolve just fine; however if they decided not to do anything to refund me, then I would be essentially forfeiting at least a month's service cost in order to simply swap phones. A Sprint customer relations person should be able to tell me this information, especially one who started saying things like "I can do everything required to help you here" and "I wouldn't be sitting here unless I knew exactly what I was doing." Well, I assume the technician that helped me was sitting there because he knew what he was doing, too, so escalating might be a good idea.

This whole time, I never raised my voice, never used harsh language, and did my best to assure the employee that yes, I did, indeed, understand his position, but felt that he was in error (again, I think this last issue was the lynchpin of this incident). I asked, once again, if there was someone that we could call, and he indicated that I could call the Customer Care number myself, but that they would "tell me the same thing." Ok, then, let's have them do that.

He gave me the store phone and told me I could call them (although he originally indicated that he would make this call on my behalf). Excellent! Now we're moving forward. I asked for the number and he asked if I had something to write the number down on. It turns out I use a Galaxy Note, so, yes, indeed; but I mentioned that it would have been a good idea for corporate to give him cards that he could simply hand to people. At this point, he said something to the effect of "I've memorized every important phone number." Yes, while I can certainly see why that would be important, that misses my point that it would have been really easy for his company to provide him with something so that I didn't need to write it down myself (or, he could have even done it himself, but that would have been also unnecessary with a card of some sort).

I called the number that he provided and he began to help other customers, which I indicated wouldn't be a problem at all. Long story shortthe Customer Care number informed me that the store employee was wrong. They put me on hold and called another store (Polaris, I believe), who also confirmed that the employee was wrong. It's POSSIBLE that three people are wrong, here, but it's improbable. Even if they were all wrong, it seems, given that they didn't "tell me the same thing" indicates that a conversation with the store representative would have been helpful from the_outset_. The representative passed me to another employee who, once again, confirmed that a new SIM card was all that was needed and that they would see about getting me one since the store employee was unwilling to proceed further.

After the employee was finished with the customers and free, I told him "I believe what you told me was in good faith," but that he might be in error, but that it might be a matter of policy education or something of the sort. He stuck his hand out and told me to give him the phone and he'd talk to them. I immediately told him that I had no problems with that, but I needed to inform the phone representative that I was handing the phone off as a matter of courtesy. I was told by the store employee that he had full rights as a Sprint employee to speak to themI never debated that, out of a sense or propriety, I didn't want to simply hand the phone over without informing the person on the other line. I also informed the employee, once again, that I believed he was interacting with me in "good faith" and that he had helped me to the best of his knowledge up to that point. He indicated that if another Sprint store had spoken with me (they didn't; they spoke to the phone representative), I was welcome to do go there. I didn't want to go there, I only pointed out their opinion to demonstrate that the employee might have been in the wrong.

It is at this time, the employee began to claim that I was "belligerent" and that I was having a "power trip" and that our entire interaction was being recorded on audio and video. He also said that there were others who witnessed my ill behavior (why that mattered since he had everything on audio and video is lost on me since those media would render any hearsay witness accounts moot or interpretative at best). He kept telling me "as far as you and me, we're done." He then stridently demanded the phone backthe one he gave me in the first placeand claimed I would have to leave the store. Those things are fine, but as a matter of politeness (a point ironically lost on the in-person employee), I, once again, wanted to hand off the phone after notifying them that I was doing so, and now confirming that I'll be able to continue the call even after I hang up (the Customer Care person offered to call me on my own phone which I agreed to readily). After handing the phone back to him, he told me I couldn't come back and told me that he had taken a photograph of my plates and that if I came back, I would be charged with "harassment" (the charge would be "trespassing," actually, unless my coming back were persistent and put the business under some sort of duress). To his credit, the employee at least demonstrated enough intelligence not to have touched me in this incident, as I would have interpreted this as a direct attack upon my person (at least he did something right this day, I suppose?).

I think there's a couple of issues going on here, but most of them centered on a customer service representative who has self esteem problems related to his perceived level of knowledge. It's not "belligerent" to have a disagreement, not is it "harassment" to ask for a better level of customer service, especially when it's the simple request of escalating to someone who might have more power or authority over an on-the-ground employee. This is a typical stragegy employed by customers when they believe they've reached an impasse with a particular representative. I had no intentions of implicating this employee in anything or claiming he was incompetent in any way; I was just hoping to have my problem resolved as my experience has provided for, and as a separate (now four) representative of Sprint indicated it could be. If there's a customer service representative who feels this cocksure about his abilities (I'm going to avoid the obvious reference to Bertrand Russell here), even though he's been contradicted four times, this probably isn't someone who should be on the front lines, dealing with patrons. He could have actually talked to the representative in my presence, and between the two of them, figured out what the ultimate solution could have been. However, this would have required some humility I'm not sure this particular employee has the ability to affect.

The second issue has to do with this employee's lack of perceptual language abilities. If one gets mad at someone after that person has absolved you of direct fault ("good faith"x2), then there might be a problem with linguistic reception at a fundamental level. Continually saying "let me explain this to you again" after the person you're communicating with has said "I understand what you're trying to communicate," repeating what was said, and asking for other potential solutions demonstrates a lack of whole language processing that fails to see the forest for the trees. It demonstrates a type of linguistic and cognitive "anchoring" that, once again, doesn't lend itself to good customer service.

I can only hope this store takes measures to ameliorate this type of behavior in the future. I can't say that anger is (or ever was) a reaction to this incident since it's all so very surreal. I believe the employee is deficient or defective in some manner, and can only hope he gets help. If one can't handle a disagreement and a request to escalate without the raising of voice, harsh or surly language, or direct threats to life or livelihood, then this is a person that shouldn't be helping customers directly.

Update: This store has 1 star from three reviews on Yelp. Should be no surprise there that I'm not the only one who's having problems:

https://www.yelp.com/biz/sprint-store-westerville

Justen G at the store near Fairway plaza Fairmont and BW8 in Pasadena Texas Very good service. He was proficient and patient and very good overall

Back in Nov 2017 I went into the sprint store because I was looking for a new phone service. They had a great deal advertised and it was just what I (thought) I was looking for. After several trips to discuss the costs and benefits I finally decided to sign up. The agent who helped me told me many times my bill was to be 150.00 with 3 lines unlimited, the phone and insurance and unlimited talk text and data. I left feeling really happy until my first bill came in. The bill was just over 200.00. When I called to inquire about the overage ( I just assumed a partial month was added due to billing cycles), but no the sales lady scammed me and totally lied to me and there was nothing they were going to do for me. I was not going to be helped, I spent several weeks trying to get the bill straightened out, but no one would help me. So I just had to suck it and honor my end of the deal... FOR 2 YEARS! Ok so I knew I was going to switch the second my contract was up. I have been paying the extra 50 some dollars Since November 2017. Tell me why, mid-contract, my bill jumped from 202 to 280? I immediately called and they gave me some BS about special promo pricing expiring. Ummmm Heloooo I signed a freaking contract! My bad I didn't realize I had to hold up my end and pay every month for the duration, but they are not beholden to the amount I agreed upon. What is even the point of a contract if they can charge me whatever they want whenever they want and do nothing to make the situation right? The customer service agent "re-worked" my bill and I am now paying "just" $5 more then the $50 more I was originally paying. So in summary I agreed to pay 150/ month, got scammed for 202/month, raised mid contract to 280/month and HAD to settle on 207/month? WTF is wrong with these corporate thieves? NEVER AGIAN WILL I EVER sign a contract with Sprint, EVER, PERIOD. Also I just want to say I have had cell phone contracts with other corporate companies since 1999 and the only time I had a overage is back in the archaic times of cell phone minute plans. DO NOT SIGN UP WITH SPRINT. THEY DO NOT HOLD UP THEIR END OF THE BARGAIN, BUT YOU WILL HAVE TO KEEP UP YOUR PART:-/

When I saw the promo of what sprint have to offer, I went to the store and inquire about their promo. They approved me for 5 lines with a promo of buy 1 get 1 free. Since I have 3 more left. I invited my friends to switch their service to Sprint. We all got excited and went to Washington Square Sprint.The salesman told me that aside from buy 1 get 1, I will also get $100/phone 30 days after the actvation. So I said wow so you mean I will receive $400 because we applied for 4 phones and! Tab, and he also said that on top of $400, I will also get $250 on top of $400. So we all decided to switch our service. After a month, I sign up in Credit union so that they will deposit the $400 to my account. It took 60 days but they deposit the money minus $100 so I got $300, called them ad asked why is it only $300. They said the promo is max of $300 only. So i did not complain anymore. Next the bill that I got from the mail is different from the computation in the store, So I went to the store and they said that wait for another month because it was not credited yet. Came 3rd month, my bill is still higher than the store offered and my 2 friends were already not happy. I was about to invite more so I can lower my bills to my surprise, the new one I invited mad a bad comment about Sprint, She said " I will never sign up Sprint, they promised you many things just to get the sale but after that, they don't entertain your complaints. Next I called the Sprint Washington Square and asked then when can I get the $250. Each time I called or visited there, sales person pin point tp one another or they made excuses that the manager is not around or the person whom we purchased the phones was no longer working there. I keep calling and following up, the next thing I know, the manager was no longer there and new manager took over, called the new manager, he said he will review the video of what was really said during the first time we were there, He said to call him back in 2 weeks, Called after 2 weeks, other salesman made excuses that the manager is with the customer. So I asked them " am I not a customer, we bought 4 phones and 1 tablet. They got my contact number and told me that the manager will call me back, that was 2 weeks ago, Unfortunately nobody get back to me". They will said everything to make the customer excited and switched their service to them, after that they will ignored your complaints and you will keep calling and follow up until your finger broke maybe., then if you want to cancel your service, you need to pay the full price. Suck!

I swear to God this is the company from Hell. I was with them for less than a month, and in that time they managed to lie to me on more than ten separate ocassions, $#*! up my credit and leave me shocked and dismayed at how genuinely terrible their customer service is. A bunch of damn crooks. So, story time.

I signed up for Sprint on July 14. It was my first time paying for my phone bill on my own, so I went with Sprint because I heard it was cheaper to do so. The first red flag was the fact that it took the sales rep 2 1/2 hours to set me up, including just turning my phone on and setting me up on a plan. His tablet kept crashing and wifi kept dropping. That should've tipped me off, but this being my first time around the block with a cellphone company, my naive $#*! didn't know any better. Lawd.

So about a week later, I get my first bill. It had an additional $10 on there that I didn't agree to, first of all. Also, I wanted to push my due date back so that I could pay for it on Aug. 15 instead of the 8th, just to keep my money in order. Shouldn't be a big deal, right? WRONG. The first person I talked to said she fixed all my issues and extended my billing due date for me. She lied. The second person I talked to acted like she worked for another company with a separate policy, because she had no idea why the first person told me what she did. Then she said she fixed my issues the right way. Another lie. The 3rd person I talked to said I can't change my billing due date because if I do, it'll cost me $300... so then I live chatted another agent (I have screenshots, i. E. receipts) and told her about this outrageous $300 nonsense. They told me to disregard that because it isn't true, and that my billing due date had indeed been changed and not to worry about it. This turned out to be another... say it with me... LIE.

I went through this tango about 6 different times with six different people over the course of two weeks or so. August 9th rolls around (the day after my original billing date) and I start getting phone calls, emails and text messages that they're going to shut off my service if I don't pay my bill immediately. But I thought I had extended the due date to the 15th? I called in, spoke to yet another foreigner who I could barely understand, and he proceeded to tell me that I'm not allowed to extend my due date unless I pay half today and half on the 15th. Which is something completely different than what I'd been told before.

At this point, I'm livid and tired. Because they kept giving me the run around for something soooo damn SIMPLE! So I was like aight $#*! it. I paid the bill ($128.34) with my credit card--which I didn't want to do because I only like to use it for emergencies--because I didn't have the money to pay the bill with. I paid it on August 10. $#*!, tell me why on August 17th, they hit my checking account for the exact same amount of money... they double billed me! Left me with damn near $0 balance in my checking account. They literally went in and stole my money for a bill I'd already paid. So I was FUMING.

I called customer service demanding they refund my money. They said they'd process the refund, and that it'd take 3-5 business days to reflect in my account. At this point, I'm screaming into the phone. 3-5 business days?!?!?! You really expect me to survive on $6 for 3-5 business days? AND it was a Friday. So 3-5 business days would've been the next Wednesday-Friday (even though the CS rep told me I'd have my money by Tuesday, which would've been only 2 business days so he was just saying random $#*!). I've never been so pissed at customer service in my life. They didn't even try to help. One of the guys said they but an acceleration on the refund so that it'd return in 3 business days instead of 5.

I left work early and switched to Verizon that day. It took them less than an hour to set me up, with a cheaper bill.

So the next week, I called about 2 times throughout the week to check on the status of my refund. Run around. By Friday, August 24, the 5th business day, my money still had not appeared. The woman on the phone tried to tell me that she couldn't find record of my refund. I said "... I'm sorry, come again...?" So I start going off, and all of a sudden she was able to find what I was talking about. She then proceeded to promise that my money would be back in my account before the end of the day.

Fast forward to today--Monday, August 27--and I called customer service first thing in the morning because my money still had not arrived. The guy then proceeded to tell me that I'm not going to be getting a refund because the reason they took my money was because I still was responsible for charges of $79 for some made-up, bull$#*! reason.

1) I've been getting blatantly lied to for the past week and two days, and I'm talking bold-faced lies.
2) They didn't hit my account for $79, they hit it for $128.34, which invalidates that claim that I owed $79. This leads me to my next point.
3) I know they double-billed me because they hit my checking account for the EXACT same amount--right down to the penny--that I paid with my credit card
4) Even IF I still owed outstanding charges, you send a bill. You don't just hit someone's account, unauthorized, whenever you feel like it. That's fraud/stealing, and that's illegal.

And then they tried to tell me I'd still have to pay off the lease for the phone that I just sent back on Saturday. I said no, I sent the phone back. The notice in the mail said I wouldn't have to pay so long as I sent it back. They said it doesn't matter, you have to pay either way. I told him he can take those additional charges and shove them up his $#*! and then hung up. I don't care if they put those charges on my credit via collections. I'd rather see my score drop 100 points than give Sprint another dime. I'm young, my credit will bounce back. I do not care.

I had to call my bank, dispute the charge and literally put a block on all Sprint transactions so that they couldn't take my money anymore. In the end, my bank is putting the money back in my account. Not Sprint.

I am so shocked and hurt and dismayed by the blatant dishonesty and crookedness of this company. I have never in my 24 years EVER seen anything like this in my life. If you have any sense and if you love yourself even just a little bit, stay far far faaaaarrrr away from this company. If I had the money and the time, I would sue them. They deserve to go out of business. I've never dealt with a bigger $#*! show.

In closing, all hail Verizon and Regions Bank for saving my life. And $#*! Sprint.

My family had sprint for 9 years and hated every one of them.

I want to preface that I managed a customer service department for a large company for 3 years and am very familiar with how one operates. Moreover, from a customer's side, myself, I have never once in my life not been able to reasonably conclude an issue with a company's customer service team before dealing with Sprint. This company is an actual SCAM. Here's why:

Over 2 years ago we upgraded our phone lines and added a protection plan to one of them. We got a defective phone (charging port and camera - hardware that should have been warrantied by Samsung), yet despite the phone's warranty AND the protection plan through Sprint, we were still charged to repair it. No sign of water damage or drop damage, yet we still got the bill. Decided right there to cancel the protection plan since obviously it was useless and didn't actually protect anything. We called Spring and were assured it was cancelled. A few months later we still noticed it was on our bill and we were being charged $13 every month for something we had cancelled. We called in another 3 times over a 2 year period to get it removed from the bill, always being assured it was removed, and yet as of this month the charges were still on the bill. Customer service refused to refund the money.

Fast forward to a few months ago when I broken phone forced me to upgrade again. The Sprint team couldn't set up the phone correctly for various reasons (scanning the wrong phone, charging the wrong account, etc.). Their incompetence forced me to sign 2 separate agreements before they got it right. Of course, by the time they did get it on the correct account, the agreement was for the wrong price and I yet again had to call customer service and get it corrected. Did that work? Of course not. It took a trip into the store for them to adjust the price of the phone to the correct amount.

If that wasn't a poor enough buying experience, I also found out that they were charging me for a protection plan I specifically said I did not want. Looks like they forgot to remove it when they had to have me re-sign the second time. Tally up another call to customer service to fix their mistakes and remove an unwanted protection plan (seeing a pattern yet?). IT GETS BETTER. After allegedly having this protection plan cancelled (and the line as a whole later on), we get an email congratulating us for enrolling in the protection plan. What?! Sprint will sign you up for anything against your will and without your consent to squeeze more money from your pocket hoping you don't notice.

Last month we tried to upgrade a second line. Best buy was having a great sale and we went there to purchase the phone. Sprint wouldn't allow the sale to go through. I spent 40 minutes on the phone with customer service in Bestbuy trying to get it corrected. How did that call end? Customer service told us there was no issue they could find, and if we wanted to buy a phone we should just buy it from Sprint instead - except they won't offer the same sale price as Best Buy. They literally stopped us from buying through a Sprint verified distributor just so they could get our money instead.

Here we are now today. After the Best Buy issue, we decided to call it quits with Sprint and switch to T-mobile. A few weeks ago we switched over all of our lines. I call today to cancel Sprint and am told it's already cancelled. Cool - send me a confirmation of that and we're square. I talked to 3 people including the Sprint customer service supervisor, Keisha, and was told that they can't do that. I explained that I have had to call multiple times to cancel services and was always assured over the phone it was taken care of only to continue to be riddled with unapproved charges from Sprint. This time around, I just wanted actual written confirmation that it was cancelled. That way, if I continued to be billed next month, I would have something to reference in my defense. You can only be scammed by a company so many times before not trusting anything they say.

NOTE: SPRINT WILL REFUSE TO GIVE YOU ANYTHING IN WRITING. They said I could assure my account was cancelled because I wouldn't be able to log in... well I definitely still can so now what? Customer service had no answers for me, were of no help, refused to give me any alternative routes to ensure that my account was cancelled, and hung up on me. Albeit I did lose my temper at this point, but when a company refuses to help you and continues to steal money from you over and over again, what other reaction can be expected?

PLEASE SAVE YOURSELF THE STRESS AND NEVER WORK WITH SPRINT. IF YOU HAVE SPRINT, SWITCH TO ANOTHER CARRIER. SPRINT IS NOT WORTH IT.

After receiving my bill for this month it went up by $400 more! I immediately called Sprint and spoke to 4 different representatives who were of no help and finally just asked to speak to there supervisor. 1 rep. Stated that there would be no supervisor until the following day. I then told her she needs to find a supervisor who is going to be able to help because they are falsely miss-charging my account. After saying that the rep found a supervisor I said how convinientwho by the way told me she has been listening to our conversation for an hour and this is the supervisor talking to me! I couldnt believe she is even a supervisor who didnt even introduce herself or try and ask me how we could resolve this issue. She came at me rude and tried to make it sound like I didnt know how to read or understand my bill. Then I told her you dont need to speak to me like Im not stupid. I told her there are 2 charges on my account one for a 30 day past due amount of $192 ( Ive never been late more then 3 days and if I am after 5 days its a $13 late fee!). On top of that fee they added a damage fee of $169 which when I upgraded the phone it was in good condition and the store sales rep. Even told the rep. Over the phone I shipped the phone out in good condition so you need to remove that fee. The store sales rep. Was really nice and I have nothing bad to say about their service but the reps. And supervisor who work in the corporate office were not helpful and rude. At the end of my discussion the supervisor stated that the late charge and damage fee are the same fee! How are two different amounts the same fee I asked her. When she tried to explain it and I calculated it it was different amount so she knew she $#*!ed up there because she even put me on hold! Then she said its been fixed so look at your account and I told her no it hasnt they removed the past due but not the damage fee but still kept stating its the same fee so I just told her that I will talk to someone higher up because she is of no help and rude for being a supervisor. So after all this all I have to say is be careful with your bill if you dont speak up they will get away with false miss charges on your account and rip you off! They are so careless and take no accountability for their actions that they probably wont respond to this.

Please stay away from Sprint if you value your sanity and your money. I have never in my entire life experienced such horrible customer service, I cannot possibly regret the day I came to sprint any more than I already do. When we signed up with Sprint the sales rep over the phone talked me into signing up for their promotion plan which included 4 free LG phones at no charge and no contract plus our bill would be $50 dollars less than what we were paying with Tmobile. This sounded like a great deal so I signed up and I specifically asked this sales rep THREE times before hanging up, are we going to be in any contract with these phones? She assured me every time that we are not in a contract and that these phones are absolutely free. When our first bill arrived I nearly lost my mind, we were being charged a $10 monthly fee for each of those phones plus we were in a two-year contract now and to top it off our monthly reoccurring charges were double the amount I was told we would be paying over the phone. I could not believe that absolutely everything this lady say to me over the phone was a complete lie, and when I tried calling their customer service line I got no help at all. Their employees are a joke you will lose your mind trying to get an issue resolved, I was hung up on twice and the third time I called someone told me a supervisor would call me within 48 hours, I never got a call. Basically this never got resolved we were suck with them for a year and 11 months now our contract is ending next month thank you god i cannot wait for the day I can cancel our services. Apart from this initial issue with sprint they add additional fees that make no sense and when you call to get it resolved you will not get any help and will end up having to pay for it. During time with Sprint they also disconnected our services three times in the middle of the month and added a late fee when our bill is due on the 23rd of every month when I call about his they tell me the fee will be adjusted on the next bill and it NEVER gets adjusted. People please save your time, money, energy, and sanity do not get involved with Sprint. I have never in my life written a review on any company good or bad but today they pushed me like never before for disconnecting our services for the third time and charging us a $10 disconnection fee for NO REASON today is the 11th of December, our bill is due on the 23rd what is wrong with this company? The day I cancel our services with Sprint will be the best day of my life, honestly it has come to that point with them. I will post my experience on all sprint reviews so I can warn as many people as I can.