Charmella W.

I swear to God this is the company from Hell. I was with them for less than a month, and in that time they managed to lie to me on more than ten separate ocassions, $#*! up my credit and leave me shocked and dismayed at how genuinely terrible their customer service is. A bunch of damn crooks. So, story time.

I signed up for Sprint on July 14. It was my first time paying for my phone bill on my own, so I went with Sprint because I heard it was cheaper to do so. The first red flag was the fact that it took the sales rep 2 1/2 hours to set me up, including just turning my phone on and setting me up on a plan. His tablet kept crashing and wifi kept dropping. That should've tipped me off, but this being my first time around the block with a cellphone company, my naive $#*! didn't know any better. Lawd.

So about a week later, I get my first bill. It had an additional $10 on there that I didn't agree to, first of all. Also, I wanted to push my due date back so that I could pay for it on Aug. 15 instead of the 8th, just to keep my money in order. Shouldn't be a big deal, right? WRONG. The first person I talked to said she fixed all my issues and extended my billing due date for me. She lied. The second person I talked to acted like she worked for another company with a separate policy, because she had no idea why the first person told me what she did. Then she said she fixed my issues the right way. Another lie. The 3rd person I talked to said I can't change my billing due date because if I do, it'll cost me $300... so then I live chatted another agent (I have screenshots, i. E. receipts) and told her about this outrageous $300 nonsense. They told me to disregard that because it isn't true, and that my billing due date had indeed been changed and not to worry about it. This turned out to be another... say it with me... LIE.

I went through this tango about 6 different times with six different people over the course of two weeks or so. August 9th rolls around (the day after my original billing date) and I start getting phone calls, emails and text messages that they're going to shut off my service if I don't pay my bill immediately. But I thought I had extended the due date to the 15th? I called in, spoke to yet another foreigner who I could barely understand, and he proceeded to tell me that I'm not allowed to extend my due date unless I pay half today and half on the 15th. Which is something completely different than what I'd been told before.

At this point, I'm livid and tired. Because they kept giving me the run around for something soooo damn SIMPLE! So I was like aight $#*! it. I paid the bill ($128.34) with my credit card--which I didn't want to do because I only like to use it for emergencies--because I didn't have the money to pay the bill with. I paid it on August 10. $#*!, tell me why on August 17th, they hit my checking account for the exact same amount of money... they double billed me! Left me with damn near $0 balance in my checking account. They literally went in and stole my money for a bill I'd already paid. So I was FUMING.

I called customer service demanding they refund my money. They said they'd process the refund, and that it'd take 3-5 business days to reflect in my account. At this point, I'm screaming into the phone. 3-5 business days?!?!?! You really expect me to survive on $6 for 3-5 business days? AND it was a Friday. So 3-5 business days would've been the next Wednesday-Friday (even though the CS rep told me I'd have my money by Tuesday, which would've been only 2 business days so he was just saying random $#*!). I've never been so pissed at customer service in my life. They didn't even try to help. One of the guys said they but an acceleration on the refund so that it'd return in 3 business days instead of 5.

I left work early and switched to Verizon that day. It took them less than an hour to set me up, with a cheaper bill.

So the next week, I called about 2 times throughout the week to check on the status of my refund. Run around. By Friday, August 24, the 5th business day, my money still had not appeared. The woman on the phone tried to tell me that she couldn't find record of my refund. I said "... I'm sorry, come again...?" So I start going off, and all of a sudden she was able to find what I was talking about. She then proceeded to promise that my money would be back in my account before the end of the day.

Fast forward to today--Monday, August 27--and I called customer service first thing in the morning because my money still had not arrived. The guy then proceeded to tell me that I'm not going to be getting a refund because the reason they took my money was because I still was responsible for charges of $79 for some made-up, bull$#*! reason.

1) I've been getting blatantly lied to for the past week and two days, and I'm talking bold-faced lies.
2) They didn't hit my account for $79, they hit it for $128.34, which invalidates that claim that I owed $79. This leads me to my next point.
3) I know they double-billed me because they hit my checking account for the EXACT same amount--right down to the penny--that I paid with my credit card
4) Even IF I still owed outstanding charges, you send a bill. You don't just hit someone's account, unauthorized, whenever you feel like it. That's fraud/stealing, and that's illegal.

And then they tried to tell me I'd still have to pay off the lease for the phone that I just sent back on Saturday. I said no, I sent the phone back. The notice in the mail said I wouldn't have to pay so long as I sent it back. They said it doesn't matter, you have to pay either way. I told him he can take those additional charges and shove them up his $#*! and then hung up. I don't care if they put those charges on my credit via collections. I'd rather see my score drop 100 points than give Sprint another dime. I'm young, my credit will bounce back. I do not care.

I had to call my bank, dispute the charge and literally put a block on all Sprint transactions so that they couldn't take my money anymore. In the end, my bank is putting the money back in my account. Not Sprint.

I am so shocked and hurt and dismayed by the blatant dishonesty and crookedness of this company. I have never in my 24 years EVER seen anything like this in my life. If you have any sense and if you love yourself even just a little bit, stay far far faaaaarrrr away from this company. If I had the money and the time, I would sue them. They deserve to go out of business. I've never dealt with a bigger $#*! show.

In closing, all hail Verizon and Regions Bank for saving my life. And $#*! Sprint.