Susana C.

When I saw the promo of what sprint have to offer, I went to the store and inquire about their promo. They approved me for 5 lines with a promo of buy 1 get 1 free. Since I have 3 more left. I invited my friends to switch their service to Sprint. We all got excited and went to Washington Square Sprint.The salesman told me that aside from buy 1 get 1, I will also get $100/phone 30 days after the actvation. So I said wow so you mean I will receive $400 because we applied for 4 phones and! Tab, and he also said that on top of $400, I will also get $250 on top of $400. So we all decided to switch our service. After a month, I sign up in Credit union so that they will deposit the $400 to my account. It took 60 days but they deposit the money minus $100 so I got $300, called them ad asked why is it only $300. They said the promo is max of $300 only. So i did not complain anymore. Next the bill that I got from the mail is different from the computation in the store, So I went to the store and they said that wait for another month because it was not credited yet. Came 3rd month, my bill is still higher than the store offered and my 2 friends were already not happy. I was about to invite more so I can lower my bills to my surprise, the new one I invited mad a bad comment about Sprint, She said " I will never sign up Sprint, they promised you many things just to get the sale but after that, they don't entertain your complaints. Next I called the Sprint Washington Square and asked then when can I get the $250. Each time I called or visited there, sales person pin point tp one another or they made excuses that the manager is not around or the person whom we purchased the phones was no longer working there. I keep calling and following up, the next thing I know, the manager was no longer there and new manager took over, called the new manager, he said he will review the video of what was really said during the first time we were there, He said to call him back in 2 weeks, Called after 2 weeks, other salesman made excuses that the manager is with the customer. So I asked them " am I not a customer, we bought 4 phones and 1 tablet. They got my contact number and told me that the manager will call me back, that was 2 weeks ago, Unfortunately nobody get back to me". They will said everything to make the customer excited and switched their service to them, after that they will ignored your complaints and you will keep calling and follow up until your finger broke maybe., then if you want to cancel your service, you need to pay the full price. Suck!