I have been with them for years and now have 10 lines and will be switching due to the worst customer service of any company I can think of! They promise things, good deals for the life of the phone line and then add charges back on and say oh well. Then I recently climbed the chain to get some of the added back on charges fixed and they were going to do a monthly credit to compensate. Of course they did not and I am now on hold again and missing an hour of my life I can't get back. They will waste your time and efforts over and over again! This is coming for someone that has been with them probably around 15 years. Go with a different company!