This service is a scam. Take a look at this screen shot of the search review of a phone number. Does it not give the impression that items with a green check box are available and all you have to do is pay $0.95 to view it? Wrong. The customer service rep. Stated the check boxes simply mean a search was performed on these items, not that they are actually available. I paid the fee thinking the data was available only to be given the same two pieces on info that are on the initial search screen (i. E. Minneapolis and Onvoy). Save your money, this company makes money by misleading you.
I read that others have likewise been charged $24.95 for a subscription that they did not want. When I notified Spokeo of that, I was told I would be refunded $9.95. I assume, based on their very poor ratings, that this is a common problem with this company.
Dear Bonnie:
I received your complaint to the Sitejabber.com page for Spokeo, on August 30,2022 regarding our service, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I was in the process of signing up, email, password etc and hit the sign up button and it came up saying my account has been cancelled! WTF I didn't even get the chance to sign up and I was still charged.
I tried calling several times and it said call back on their normal business hours... It says all over the site 24/7 customer service, someone is always available. I just want to make sure my account really is cancelled because if they screw up this much in the beginning I want nothing to so with them. Definitely going to my bank and fighting whatever charges come through
Dear Claire,
Please contact a member of our Customer Care team by calling 888-906-0850 at your earliest convenience so we can assist with any questions or concerns you might have.
Thank you,
Spokeo
They will try and take your money! They offer no help except already what you know! They are evil and could care less about anyone else The just stole from me, but if I don't get it back, they are going to find out who they are messing with! It is a sick site. They live off of cheating and lying to others who they try to catch in a trap with theirbull$#*!! My credit card co will know about this!
Dear Mary,
I am very sorry that to hear you feel this way about our services. We most certainly care about all our customers and would like to help resolve any issue that has come up.
Please contact our support team at support@spokeo.com with mention of this complaint and our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
Not only was the information inaccurate, but I received a $14.95 charge from Bizshark. They claim I opted in their membership when I signed up for Spokeo. There is NO WAY I opted in for Bizshark. What a scam! They are supposed to refund my money. Hopefully this is the end of it.
Dear Susan B.
Thank you for your comment. I'm very sorry for the inconvenience this has caused you. The Bizshark service you are referring to is an optional 30-day trial which is advertised on our website. Since many customers tend to mistake us for them, sometimes charges will be incurred. This service does require acceptance of their terms, which is stated on that advertisement page. There is also an option to say no thanks and skip this optional add-on. Again, I apologize if this was unclear in anyway.
Please contact our support team at customercare@spokeo.com and we will be happy to resolve the issue.
Sincerely,
Spokeo
I wish you could give them 0 stars. I used the service to search an e-mail address. It found the person and their e-mail, and stated that they had 9 social sites they were registered on and all that came up was 1 FB that had been deactivated. Where and what are the other 8? Was only supposed to charge me for one time usage and when I rec'd CC statement was $29.70 charge. I called and they did refund $24 of it.
Dear Jennifer,
We're sorry you weren't able to find what you were looking for. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Or information comes from sources located within the Public Domain, and sometimes that information is not always up to date. I sincerely apologize for any misunderstanding, and any inconvenience this experience has caused. Please feel free to contact a member of our customer care team at 888-906-0850 should you have any further questions or concerns.
Sincerely,
Spokeo
I've availed the service for a month only cause I've searched for something.
A month after they charge me for service I no longer need.
Worst, I need the money to buy medicine.
Customer Supports are not responding at all. Don't avail this product, it'll suck up your money.
Dear Yen:
I received your complaint to the SiteJabber.com page for Spokeo, on June 15,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, I will reach out to you directly by sending you a private message through the SiteJabber.com messaging system.
Alternatively, if you do not want to use the SiteJabber.com messaging system, please provide the following information in an email message to customercare@spokeo.com with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I tested with my name first to see what the site says everything was totally wrong even where I live I then tested my son same thing everything was totally wrong even where he lives.as you see I reported and they refused to give my money back I only used 15 minutes with everything wrong
Dear Shari:
I received your complaint to the SiteJabber.com page for Spokeo on April 10,2023 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “SiteJabber.com - Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I pay my credit card on-line and have paperless billing. I just happened to look at recent transactions this month and noticed Spokeo has been charging me, not once, but TWICE a month for at least a year and half. One time for $9.97 and a few days later for $19.97. EVERY MONTH! I never agreed to this subscription or agreement or whatever it is and have never used it.
Hi! We're sorry to hear about this. It sounds like there is an active subscription on your account. We want to be sure you are helped, so please contact our Customer Care team at CustomerCare@spokeo.com or by calling 1-888-906-0850 and explain your concerns. Thanks!
Another case of signing up for a one time use and subsequently having my credit card billed automatically for a monthly "subscription". Called, complained and was given their standard answer. "Unfortunately, blah, blah, blah..." Definitely scrited. Was refunded for one month. Will be contacting BBB and every other complaint site available.
Dear C M.:
I received your complaint to the SiteJabber.com page for Spokeo, on December 16,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to customercare@spokeo.com with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I did a reverse telephone number search. It returned with a match found. When I made the payment, everything shown was "Unknown". Normally I check out the reviews prior to using a site, this time I didn't follow through. PLEASE... PLEASE.do not use this site.
Dear Arlette B.
I'm sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at support@spokeo.com with mention of this complaint and our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
I used them to look up a phone number, if I remember correctly, they were going to charge my credit card a 3 Dollar fee. Not only that they failed to give me the number, they had charged me 24.95 for no service at all.
Dear Saeed:
We are very sorry to hear this.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
I have had to called customer service multiple times because I can't get any search results out of the info I put in and for $29.95 a month I am not happy. I've been a member for 1 year but have had nothing but problems the entire time and very if any results from searches. Customer service says "what's the number im trying to get info on and they will look. Isn't that what I'm paying a fee for so I can do that? Overall not a good experience. And the info they do provide I can look up on Google and get same results.
Hi there, Rachel:
I received your complaint to the Sitejabber.com page for Spokeo, on May 31,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
The service was good even though I didn't connect with the individual I was searching for. Just be aware that if you don't cancel you will be charged a monthly fee of 24.99 Luckily the customer care was very supportive and compassionate. The charge was removed. That made my day, A wonderful act of kindness!
Dear Gilda,
While we're sad to hear you weren't able to find who you were looking for. We are happy to hear that our Customer Care Team helped you with all of your requests. Thank you very much for the kind words and the 4-star rating on SiteJabber! Thank you for giving us a try!
-Spokeo Customer Care
I originally went for spokeo because of the ability to do a reverse phone number look up. After looking up the information, which I paid a one time offer for a limited time, i was disappointed. The information I received made literally no sense and was old. I felt that a lot of the information is obtainable without spokeo, however having a large bit of it available in one location is nice. But the biggest thing was that a lot of MISINFORMATION is posted as well as old information. For example, it says that I was possibly married which is so far from the truth. It also has my last known address from 2015 when I have lived at 2 other addresses. It also had very very old emails as well as social media sites and nothing new. In conclusion, I terminated my membership and will use the free resources or another site like spokeo that provides a lot more prevalent and sought after information for the same price, if not cheaper.
Dear Krysta,
I’m sorry to hear Spokeo did not meet your search needs.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I paid because your company promised a service which you did not provide. I paid money to find out who owned a number who keeps calling me and you did not provide me with the information but you had no problem taking my money. I want my money back immediately
Dear Samuel:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 30,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accessible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
So I didn't realize that they had charged me $24.95 today, after a 7 day free trial. Which is my fault, because I thought I canceled it and didn't. But I called them to get a refund, after not searching for anybody and being the same day that I was charged, and they only gave me a $9.98 refund. I could not find any information on their website at all and anything that I wanted to know about, I had to pay extra for. Also the $24.95 is supposedly for only a 100 searches it's not even for a month. HORRIBLE.
Dear Ashley:
I received your complaint to the Sitejabber.com page for Spokeo, on March 21,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Please keep in mind that we currently only support names, phone numbers, and addresses in the United States. However, our email and username search is universal and covers all publicly accessible profiles on social networks supported by our system, including international social media profiles. Furthermore, additional search types and features, such as Court Records, Historical Records, PDF downloads, and increased search quotas are available for additional charges in addition to your base service. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I had several people to research and this program was not very helpful. The subscription cost is really high for something that is not very good.
Customer service is very helpful when you want to cancel, however, and to me that is super important.
Dear Wayne:
I received your complaint to the SiteJabber.com page for Spokeo, on August 10,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I signed up with Spokeo to specifically find out who is calling me to determine if I should call back... I get less than 2% of my searches providing a result... And when I do get some information usually only the provider and whether it's a landline or other they have the audacity to offer to sell me a PDF of what I viewed on my monitor... To me - and I've had this service for several years - this is a waste of money... Quitting!
Dear Trace:
I received your complaint to the SiteJabber.com page for Spokeo, on January 12,2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I am in the service and was looking for a trusted site for work related information. I signed up for a free 30 day trial to see if it was what I wanted/needed. I had 1 more day to cancel if I wanted to but on September 11th They took $9.85 out of my account and there is another $19.95 pending. What?! I sent them an email and got nothing in return. I don't understand why is this a scam? I want my money back. Both of the amount's. I still had 1 day to cancel before they started taking unauthorized amount's out of my account. If I don't hear anything in the next 48 hour's I will get a hold of the security officer at my bank and I will call the Better Business Bureau as well as the authorities. Kathleen Barrett. Update. Spoke has taken care of the problem so I have changed my 1 star rating to a 4 star rating. Thank you Spokeo
Dear Kathleen,
Spokeo People Search allows you to search for anyone by Name, Reverse Email, Reverse Phone or Username. Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Moreover, many sources do not refresh their data often. Our Terms of Use states that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Please feel free to contact a member of our Customer Care team by calling 888-906-0850 at your earliest convenience so we can assist with any questions or concerns you might have.
Thank you,
Spokeo
Overview
Spokeo has a rating of 2.2 stars from 1,385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Spokeo most frequently mention phone number, credit card and customer service. Spokeo ranks 134th among People Search sites.
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- Pasadena, CA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Brett:
I received your complaint to the SiteJabber.com page for Spokeo, on March 3,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care