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Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Don't do it! It tell you nothing! No name. Nothing just the phone carrier. I'm not paying the bill I don't care. Reverse look up is supposed to identify caller. Not this rip off.
When I came upon this site to find a friend it gave me everything I needed. But, the cost was a little to high for me to budget in so I ended up canceling. But I would definitely recommend the site to my family and friends. It was easy to access and I didn't need to jump through so many hoops to find what I needed. Plus, the company rep. That I spoke with was a pleasure to deal with and there was no problem or hassle to cancel and everything went so smoothly. Again, GREAT SITE AND EXPERIENCE!
Dear Meg,
Thank you for the kind words and the 4-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Sugary voice, mellifluos with words, enchanting, makes you feeling that he is in love with you. Until he started to ask for money for different reasons. Very pushy from there.
Dear Cristina,
Thank you for the kind words and the 3-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I just need to know that when I ask for references, I'm not being scammed. That is, I need to know that when someone gives me a phone number, it belongs to the person they tell me it belongs to. Spokeo does that quite well.
Dear Hollis,
Thank you for the kind words and the 4-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I paid 99 cents for information, but in order to get more I would have the pay for a month's subscription. However when I cancelled, Carolina was helpful and wonderful.
Dear Rebecca:
I received your complaint to the SiteJabber.com page for Spokeo, on September 20,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please note, while our trial services do include, name, email, phone number, and address searches at a fixed search quota amount, letting our trials turn into a reoccurring monthly service, does provide more search capabilities. Any additional services such as historical and court records, or higher search quotas are offered for an additional price. I apologize if this was unclear.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I have to say when contacting customer service, it was easy and Niklas handled the issue very professional. No questions asked or debates, it was carefree and a simple pleasure. More company's out there should take lead from Spokeo.
Dear Oscar,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I wasn't extremely impressed but I was able to find one person's number that helped me out by letting the cat out the bag on my husband. On another positive note it's not expensive like some other sites for the same information. I've purchased several.
Dear Sara:
I received your complaint to the Sitejabber.com page for Spokeo, on September 19,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
This is a great way to find people. I am in real estate and I always double check the clients who leave me their contact information.
Dear Marina,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Spokeo is the best I've ever used. I do highly recommend them. They provided me with exactly what I needed.
Dear Pamala,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
We use this site to find addresses of Defendants and I'm usually able to secure their address or another address for them.
Dear Christina,
Thank you for the kind words and the 4-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
When searching on a phone number on Google, I was directed to Spokeo. I paid $0.95 for a report and received no meaningful information about the name or owner of the phone number. I suspect this is a commercial fraud.
Dear Penn:
I received your complaint to the Sitejabber.com page for Spokeo, on September 15,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
They will always tell you they have located the person and have info even when they can't. It's only after you pay, that you may be informed that no record was found. Plan to talk to customer service for a while to get them to cancel the subscription you never wanted and refund the payment.
Dear Topher:
I received your complaint to the Sitejabber.com page for Spokeo, on September 15,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Spokeo misrepresented findings of an unknown caller. When # was entered the search box indicated it had detailed information on the unknown number entered. Spokeo then asks that you provide debit card information. I did so, but the information listed as having been found... i. e. Name address location was NOT what was shown AFTER Spokeo received my payment information. Total bait and switch and is a scam.
Dear Theral:
I received your complaint to the Sitejabber.com page for Spokeo, on September 14,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I no longer needed this service. The customer service person credited me with the monthly fee I was charged.
Dear Susan,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Gives me the information I need, generally easy to use, straightforward without too complex a process to find the data.
Dear Dane,
Thank you for the kind words and the 4-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
THE WORST AND I LEARNED AND WILL NEVER WILL I RETURN!
Who is dumb? It is really me. Every year or so, I try this company again thanks to the remarketing they use on the internet. Always for at least the last 10 years, nothing has changed with this company. I feel as if this organization is nothing but a scam. You enter something you want to verify or look into, and the system leads you to believe that there is data available on this person.
The info is not up to date or doesn't exist. They mislead you if the information doesn't exist to make you pay for the report - then it comes up with no results! Then there is the issue of incorrect information for about 5-7 years my dead grandmother, and brother were never reported as deceased.
THE WORST AND I LEARNED AND WILL NEVER WILL I RETURN!
Dear Mary:
I received your complaint to the Sitejabber.com page for Spokeo, on September 12,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I purchased ONE phone number record search for $0.95, I did not want a membership and yet they used my financial information from that purchase to charge me $24.95 for a membership. I contacted them as soon as the charge hit my bank account to request a refund, and was told they would only give me $9.95 back, as they don't do refunds. They were able to see that I had used their service ONCE for a one time reverse phone number record search - they know what they did is wrong, but will not do the right thing. I am contacting the BBB in CA https://www.bbb.org/us/ca, the PUC https://www.cpuc.ca.gov/ and the Attorney Generals offices in CA https://oag.ca.gov/contact/consumer-complaint-against-business-or-company and in my state, and I encourage others to do this also as it's the only way to make them stop ripping us off. This is so wrong.
Dear Pam:
I received your complaint to the Sitejabber.com page for Spokeo, on September 9,2022 regarding our service, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Had a problem with Spokeo, somehow I signed up for their monthly service (which I didn't need). Called customer service and they fixed it fast.
Dear Requester,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
DO NOT USE SPOKEO!
I cannot BELIEVE just how HORRIBLE this site is! I paid $0.95 for them to research a phone number, of which, I already searched Google and had the name, city and state that it was registered to. What did they give me? Only the city and state came back! After they said they had ALL OF THIS INFORMATION on this number. They said they had the owners name, address, social media accounts, associates, family members, and more, but all they could tell me is that it was a landline in Alexandria, Va., which I knew going in. I really do t care about the $0.95, but just because they are SO BAD, I want my money back, and I'm going to get it.
DO NOT USE SPOKEO!
Dear John:
I received your complaint to the Sitejabber.com page for Spokeo, on September 9,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Spokeo subscriptions can be cancelled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.
Please note that cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I signed up to use this app and found that the info was a bit outdated. I canceled the trial and thought that was the end of it. To my surprise my bank was billed for another month. I thought about letting it go, but decided to write to customer service. I was shocked to the point of disbelief when I received a reply stating the funds would be returned to my account and the trial was canceled and I would not be billed again,, along with a sincere apogy for what happened. THREE days later the money was back in my account. If I need to search again, I will diffinitely try Spokeo again for the fact that they listened and responded
Dear Karen,
Thank you for the kind words and the 4-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
From the business
People search engine and free white pages finds phone, address, email, and photos. Find people by name, email, address, and phone for free.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Thaise:
I received your complaint to the Sitejabber.com page for Spokeo, on September 23,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care