Rebecca S.

Dear Rebecca:

I received your complaint to the SiteJabber.com page for Spokeo, on September 20,2022 regarding our service, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

Please note, while our trial services do include, name, email, phone number, and address searches at a fixed search quota amount, letting our trials turn into a reoccurring monthly service, does provide more search capabilities. Any additional services such as historical and court records, or higher search quotas are offered for an additional price. I apologize if this was unclear.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care