I easily found an old friend using Spokeo. I didn't notice that the initial $. 95 charge would expire, but they understood my explanation and refunded the following $24.95 charge which was appreciated, and I will definitely use Spokeo again and recommend it.
A lot of the information is outdated or incomplete. And, my own personal information is so messed up (it looks like mine and an unknown person's records are combined into the same record) that it gives me very little confidence in the accuracy of other records).
Dear Joseph:
I received your complaint to the SiteJabber.com page for Spokeo, on June 16,2021 regarding our service, and I am happy to assist in resolving this matter.
We gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
The information they give out for the introductory price is where the area code is. Wow, couldn't have found that with a google search.
It claims to give the carrier (who cares) and says the phone type is a land line (no, actually, it isn't) and gives the area code location.
But for a recurring monthly charge of $25, maybe there will be more information.
Dear Philip:
I received your complaint to the SiteJabber.com page for Spokeo, on August 18,2021 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I think so far that everything is going really well. I am very hopeful that all this information I'm about to received will be complete and forward so I'm just going to have to wait and see I don't know what I'm going to get yet because I've never used this site before but I have belief that it will be very helpful and very informative and money well spent. But I must say I'm getting really tired of all this having to go back and do this and do that when I just want my information it could be streamlined a little bit better
Hello Bob:
Thank you so much for the kind words and the 4-star rating.
We are so very happy to hear that Spokeo works out for you and is able to assist you with your searching needs. Thank you again for using our site and giving us a try!
Thanks!
A Friend has this service, and we logged in so he could show me how it works. CRAP I think. We did a search on me, everything they had was over 5 years old, and the email address they listed was an OLD AOL... AOL I havent had AOL in over 10 yrs... Really Spokeo. I'm a retired police officer, and now working as an Investigator and was looking for a GOOD tool for my job. Guess it won't be you. Thanks anyway... Feel bad for my friend that paid for this service.
Dear Dean,
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Sincerely,
Spokeo
I read some of your reviews and wanted to let you all know that I too was duped. This site sucks and they are frauds, it even had my own email address info completely wrong and I am not a secretive on line person. I called and DID GET A REFUND. I demanded to speak to someone who could make this happen and it was taken care of. Don't let spokeo get away with this, keep harassing them until they refund your money. I plan to research ways I can report them and let the public know to stay away.
They hyped up their own service only to have it fall incredibly short as they provide absolutely nothing of value. I need to know the name of the random number calling me not if they're on a landlines or who is their provider. Trash service not worth 95 cents or 30 dollars.
Hi there, Nicholas:
I am sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on February 19,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Rip off company... not one search was correct. Ask for money back... no go... Thinking about filing a fraud complaint with SC attorney general for fraud did not preform as stated on line... might not get my money back but their lawyers will be busy...
Dear Jon,
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
If you would kindly contact us at support@spokeo.com with mention of this complaint, our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
This is the worst scam I have ever encountered they repeatedly charge you 14.95 for a premium membership you cant seem to cancel! Yet they want to charge you for a number look up no one should EVER use this service if you want to call it that... Give 14.95 to charity it would be a lot better than giving your money away and it's tax deductible!
Dear Tina,
We greatly apologize for the inconvenience caused with this issue and certainly wish to assist you if you have any other pending concerns. Please contact our support team at customercare@spokeo.com and we will be happy to assist you.
Sincerely,
Spokeo
This site needs to have more updated valid information. The photos I am sharing I was able to find on spoken. Spokeo helped me find information on a man I was seeing for 6 years on several dating sites. Also he was a married man. Thank you Spokeo
Dear Michael,
Thank you for the kind words and the 3-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I cancelled my subscription in June and they continued to charge me for July, August and September. At first the rep. Offered a 1 month refund. When I pressed the issue he then gave me another month refund, but refused to give me the 3rd. Month. I followed their policy and yet they did not. I think they do this on purpose from what I have gathered from reading different reviews. Shame on you Spokeo for taking advantage of people.
Dear Lorie,
We understand your concern and wish to address this issue. When users sign up for a Spokeo Subscription, they are required to enter in a full 16 digit credit or debit card number along with the card's matching security code, cardholder name, card expiration date, card billing zip code, and enter a valid email address which becomes the username associated with the account. Once this information has been entered, the Terms of Use agreement, which clearly states how much you will be charged, must be checked and agreed to and then the "Purchase" button must be hit. Once these actions are completed, a purchase confirmation receipt is also sent to the account's email address. Please feel free to contact us should you have any questions or concerns.
Sincerely,
The Spokeo Team
This service entices you with the promise of delivering results before payment. However, after paying the initial fee of 0.95 USD, no results are provided. What's worse is that you unknowingly subscribe to a 29.95 USD monthly plan without prior notification, and there is no option for a refund. Beware of this service; it is a scam with no genuine results. Avoid it to prevent being deceived and losing your money.
Dear Zied:
I received your complaint to the Sitejabber.com page for Spokeo, on November 9,2023 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I'm sorry to hear this. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials or services that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
It was very easy to navigate through their platform. Their options and filters were very helpful. When I needed to cancel, their Customer Service was excellent and it was no problem. They gave what they advertised and more! Very happy indeed!
Hi there, Lisa:
Thank you so much for the kind words and the 5-star rating.
We are so very happy to hear that Spokeo works out for you and is able to assist you with your searching needs. Thank you again for using our site and giving us a try!
Thanks!
Cancelled my sub 2' after the transaction took place and they denied to refund me despite my statement that the sub was made because I forgot to cancel the sub during my trial time, and that within that 2', I dont even use their site to search for anything. Spokeo sucks
Dear Chloe:
I received your complaint to the Sitejabber.com page for Spokeo, on October 2,2022 regarding our service, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I paid for a one time search (or that's what I thought I did) and was charged for that and then charged again for 19.95. I have emailed them repeatedly but they refuse to refund the 19.95. Buyer beware.
Dear Melody:
I received your complaint to the Sitejabber.com page for Spokeo, on April 1,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Save your time and money, this is a scam and they provide no information at all. The advertising and promotion are total lies, do not entertain using this company. Even at. 95 it is a total waste of money.
Dear Jack:
I received your complaint to the SiteJabber.com page for Spokeo, on January 6,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Helped me in my search for an alleged internet fraud team by giving me the location of one of one of the members via the phone number. When i did a latitude longitude search with metada embedded in an iPhone movie one member sent i realized that they were only an hour away from each other in the same state.
Dear Stan,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
The name of a company or workplace are only letters on the side of a building. It is the people inside the building that give these letters meaning. Buying a winning racehorse requires endless research. That kind of research is also necessary in filling our own employment opportunities. One bad selection done without due diligence through research and personal interviews can unleash a pandemic within HR that reflects in our bottom line. Spokeo provides clean HR data and research necessary to verify and hire.
Dear David,
Thank you for your positive review of Spokeo, but it appears the usage which you described violates our terms of use. We do not allow our data to be used to determine eligibility for things like employment, housing, credit or insurance since we are not a consumer reporting agency under the Fair Credit Reporting Act. Please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can further discuss this matter with you.
Thanks
-Spokeo Customer Care
Paid $0.95 to lookup a person. A week later, CCwas charged $29.85 for an auto monthly subscription I do not want. Cancelled through PayPal and through Spokeo website. After multiple emails, they have not refunded. Misleading, will never use them again and do not recommend to others. Beware!
Dear Cynthia:
I received your complaint to the Sitejabber.com page for Spokeo, on October 2,2023 regarding our service, and I am happy to assist in resolving this matter.
I'm sorry to hear this. Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
This site is about as useful as a screen door on a submarine. While it doesn't necessarily break your wallet (95 cents to get a report and an additional 50 cents to download a PDF copy), this site provides information so generic, you can easily find it with a simple google search. Pretty much the only information you'll get out of this website, is the location of the area code when you use it to look up numbers that called you, you literally get nothing else out of this website.
Dear Arthur,
I received your complaint to the Trustpilot.com page for Spokeo, on October 20,2020 regarding Spokeo's services, and I am happy to assist in resolving this matter.
I’m sorry to hear Spokeo did not meet your search needs.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled. Also, any additional features such as Court Records, Historical Search, or PDF downloading will be additional costs to your main subscription.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Overview
Spokeo has a rating of 2.2 stars from 1,385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Spokeo most frequently mention phone number, credit card and customer service. Spokeo ranks 134th among People Search sites.
- Visit Website
- Pasadena, CA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there, Robert! Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!